Freeland Chevrolet Superstore- Service Center

Thank you so much for the great, friendly and reliable service to all at the Freeland Chevrolet service center. You have been there to keep our vehicle up to date and it gives us peace of mind knowing tha service to all at the Freeland Chevrolet service center. You have been there to keep our vehicle up to date and it gives us peace of mind knowing that you are there to help. More

I love coming to this Chevrolet dealership. The employees always make my visit enjoyable. Cydni is great, and has wonderful customer service The employees always make my visit enjoyable. Cydni is great, and has wonderful customer service More

Had oil change and someone tampered with my suv. Doesn't drive the same. Highly upset! Doesn't drive the same. Highly upset! More

Service on the car itself was pretty quick. Had to wait on shipment of repair item but other than that timely repaired. Taylor is great to work with. Had to wait on shipment of repair item but other than that timely repaired. Taylor is great to work with. More

Let’s just say, I’m not happy. I took my car into Freeland Chevy Superstore, located in Antioch, TN, on Tuesday 12/20/22. I scheduled services because I needed a tune up, as well I took my car into Freeland Chevy Superstore, located in Antioch, TN, on Tuesday 12/20/22. I scheduled services because I needed a tune up, as well as noticed my check engine light and tire pressure sensor light was on as well. When I dropped the car off, I specifically told the tech (Cydni) that I brought it to the actual dealership so my sensors could be reset and lights cleared. At the time of drop off, she told me it would be an estimated $600 and should be ready the next day. I agreed to leave my car at that time. The next morning Cydni called me at 9:07 AM to inform me that based on “Chevy’s recommendations” I should replace my water pump and knock sensors in addition to the tune up, which would cost me around $1800. I told her I had not agreed to pay that and my knock sensors were just replaced a month ago so I was not going to buy new ones. At that time, I told her to forget the tune up and asked the price for just the water pump since that would clear my check engine light. She told me the price would then be $770. I agreed to that and asked how long it would take, seeing as I needed to go to work. Cydni told me it would take couple of hours. I said ok, that’s fine. Almost a week goes by with no communication from Freeland Chevy, partly due to the holiday. There was no compassion after explaining my inconveniences of missing family, and also having to spend way too much money on Uber and Lyft rides just go get to and from work. My check engine light is still on. The paperwork lists that the check engine light is “still on after repair due to customer decline full repair.” Really? With all new parts, a week without my car, $652.22 paid, $100.68 in Lyft rides, a $21.60 Uber ride, and a lonely Christmas later, my car is in the same condition it was when I dropped it off. I am definitely not happy about this. More

This is the worst service I’ve ever had I work in the service industry and this person was the worst at doing her job I am an HVAC tech and I’m on number one in my industry she failed at her job service industry and this person was the worst at doing her job I am an HVAC tech and I’m on number one in my industry she failed at her job More