Freeland Chevrolet Superstore

The people were great, knowledgable, and willing to resolve every concern. The owner, Ben Freeland, was accessible and everyone worked as a team. I have shared my experience with the owner in writing a resolve every concern. The owner, Ben Freeland, was accessible and everyone worked as a team. I have shared my experience with the owner in writing and verbally with friends and family via social media. More

My experience with Ben Freeland Chevrolet was outstanding. All the employees treated me with respect and were "fair" in their negotiations. Everyone has to feel that they got a good deal when t outstanding. All the employees treated me with respect and were "fair" in their negotiations. Everyone has to feel that they got a good deal when the paperwork is done, or neither party will be happy. Ben Freeland Chevrolet gets that. I will be back to them for my next car or truck purchase. This is why I feel I had a great experience at Ben Freeland Chevrolet, and would recommend them to someone else looking to buy a vehicle. More

Seen a nice looking Kia Optima on their lot that my Seen a nice looking Kia Optima on their lot that my girlfriend liked, so we pulled in to check it out.We test drove, she really liked it so we starte Seen a nice looking Kia Optima on their lot that my girlfriend liked, so we pulled in to check it out.We test drove, she really liked it so we started the process of buying it and let me tell yah what a long process that was.We arrived sometime before 11a.m. test drove for around 20 mins, went inside and started paper work.The sticker price was $12,588 and she was going to put $1,000 down.She dont have the greatest credit(550) and filed bankruptcy 3 yrs ago due to a divorce, but no credit card or other bills except rent and makes good money.They come back with $400 a mnth payment for 5 yrs.We was like theres no way.They was like u cant afford that? and we was like not anyhing about affording it, not paying $400 a mnth for $12,000 car.They say its not them its the finance companys, but i dont believe that at all.After a couple more hours and coming back a few more times with numbers that still wasnt close to what we was willing to pay a month we was about to say screw it.The absolute most i thought payment should be was $300 a month.She wanted the car so she put another $1,200 down and got the payment at $300 a mnth.So put a down payment of $2,200.Ok then they told us that 2nd owner warranty was only 3yrs/36,000 miles.It was a 08 with 17,500 miles so waranty was about up because of yrs.So she got the major guard warranty and gap for a additional $44 a month.So back up to $344 a month after everything and 8 hrs later.YES 8 HRS LATER Now after a week the check engine comes on, she lives in lebanon and made sure we can take to any chevrolet dealership to have it repaired.Took to Wilson county chevrolet and they told me they cant read codes or work on it they gotta take it to kia and might be a few days before get back.Then i started getting pissed, i took it to autozone before i went there to see what code was so i wouldnt get lied to by them.I told them u mean to tell me Autozone can read the freakin codes on it but u cant.He went got manager and he told me that he could check codes but wouldnt gaurantee he could fix it and now i find out got $200 deductible which is the highest amount and wasnt offered anything lower or even told about the deductible.Told him not going to pay you $200 and you not even know you can fix, wth.Guess i will just take to Kia myself.So she got a warranty that she has to take to Nashville Kia if she wants work done after being told differently.Then done some researching on the warranty and find out Kia's 2nd owner warranty is 5yrs/60,000 miles.So paying for a GM warranty when its already covered by Kia and GM wont even work on the car after being told they would fix and honor the warranty at any GM service center.$1,500 warranty tacked onto the total with finance charges for a warranty thats covered by a free warranty and gonna charge $200 deductible everytime u take it for repairs, while the kia factory warranty has no deductible.Wouldnt put it passed them to have cleared the codes before selling and im glad the engine light came on cause after this I found out about factory warranty still good for awhile and can cancel the GM warranty within 1st 60 days.Freeland Chevrolet is no better than Bill Heard in my opinion and are a bunch of vultures trying to charge the max state finance charges and will try to get you anyway they can.We Bail you and the finance companys out,then u invest it oversees and give big bonuses,only to have you ram it in our butts.Thanks alot More

I am so disappointed with the service i just received at this Freeland Chevrolet Dealership. They took full advantage of me and had absolutely no remorse for it. I had my car repaired at the beginning of No this Freeland Chevrolet Dealership. They took full advantage of me and had absolutely no remorse for it. I had my car repaired at the beginning of November 2010. It wouldn't start so I decided to take it to this dealership prayerfully thinking this was a company with integrity and would not try to take advantage of me. Boy was I wrong. They charged me extra for all types of labor but I just went ahead and payed the bill thinking and believing that they took care of the problem correctly and I would not have any more problems with my car not starting. Low and behold just four weeks later I was stranded in the middle of the night, in the freezing cold weather, on a dark and lonely street. Why??? Because my car would not start. I once again was stuck stranded with the same issue. Now I had to pay to have my car towed again. I took my vehicle back to this same dealership (the Freeland Chevrolet on Hickory Hollow Parkway in Antioch, TN 37013) because I was trusting that they would correctly fix the issue this time around and I would be on my marry little way. I was so mistaken, not only did they make me wait until the next day before they would even look at the car (aaahhh, such an inconvenience) but they also told me that now I need another new part (which they charge an arm and a leg for of course). I thought they fixed the problem when they charged me for new parts just weeks ago. They told me there was nothing they could do to compensate me....they could have at least given my a break on the labor costs seeing as though they had just worked on my car a couple weeks ago. They took full advantage of me and now I am outraged. I can not believe a company would operate in such a way. Shame on them. I am so disappointed with the Freeland Chevrolet on Hickory Hollow Prkway in Antioch, TN. I would not recommend them to anyone I know, not even to my worst enemy. They have just lost a customer. More