Freehold Subaru - Service Center

Awful service department I dropped my car off last night for the next day's 1st service appointment @ 8am. It's now 2 PM and my WRX still hasn't been pulled it into a bay fo I dropped my car off last night for the next day's 1st service appointment @ 8am. It's now 2 PM and my WRX still hasn't been pulled it into a bay for work to start. Three separate calls to Melissa and Jeff in the service department, and they still haven't been able to provide me with any information or call me back. Jeff indicated that it is customary for cars to have appointments and be delayed up to a full day before they are looked at. avoid this dealership for service at all costs. More

Outstanding Positive Enviornment, positive attitude, great Customer service. The great part was speaking to a professional saleman that know his product and are p Positive Enviornment, positive attitude, great Customer service. The great part was speaking to a professional saleman that know his product and are professional with my needs. More

Fabulous car and dealership John explained EVERYTHING about my new Crosstrek. He is extremely knowledgeable and gracious and has a lot of patience. I am totally pleased with my c John explained EVERYTHING about my new Crosstrek. He is extremely knowledgeable and gracious and has a lot of patience. I am totally pleased with my car and dealership. More

i had a great experience at the dealeship. Thank you Great customer services, friendly, and everyone was very nice to me. I will definitely recommend it to friends and families. I would like to give a sp Great customer services, friendly, and everyone was very nice to me. I will definitely recommend it to friends and families. I would like to give a special thank you for Brian. More

Good service, but more difficult to obtain than it should be On April 12 2016 I took my 2008 Subaru Outback in to have a recall performed at 92,500 miles. When I made the appointment online in early April (Apri On April 12 2016 I took my 2008 Subaru Outback in to have a recall performed at 92,500 miles. When I made the appointment online in early April (April 4), I noted that there were no appointments available with loaner cars in the months of April or May. Since the letter from Subaru detailing the recall said it would take about 90 minutes, I decided to make an appointment to wait while the service was performed. I also scheduled to have the oil and filters changed at the same time. In the days leading up to the service, I received 3 e-mails, 2 texts, and a robo-call to remind me of the appointment. One reminder is good. At the point of 6 reminders, it feels like they think I'm irresponsible and am going to waste their time by not showing up. That's mildly annoying. When I did show up at 8:30 am (as scheduled), the service representative was surprised that the recall was part of the service requested. He explained that this particular service normally takes several hours. I mentioned that I would have gladly taken a loaner, but there were none available. He explained that loaners are normally reserved for "lower mileage cars." He also mentioned that if I had called, rather than making the appointment online, they might have been better able to anticipate the issue. After about 5-10 minutes, he was able to ensure that I had a loaner, and the service was complete by 4:30 that afternoon. While the service was performed with no apparent issues, they disconnected the battery, which caused the clock to become unset and the radio presets to be lost. Minor, but slightly annoying. Overall, the service was performed as desired, and all seems to be well. The loaner was fine, and it was the right answer for a required service that takes several hours. But I was left with the sense that they were somehow doing me a favor by properly doing the service that I had scheduled online a week in advance and providing a loaner while they did it. That should be the norm, not the result of someone doing me a favor. Good: Service performed as desired, loaner provided, good adjustment by service rep to make that happen. Bad: Loaner not available to be scheduled online due to mileage of my car (!), sense that they were doing me a favor by providing appropriate standard of service More

They are thorough, quick and accomodating I had two occasions to use this Service Department. The first was associated with a dead battery. Since this was a new car -- several weeks old -- I I had two occasions to use this Service Department. The first was associated with a dead battery. Since this was a new car -- several weeks old -- I was quite concerned, hoping that it was my error (leaving something on) rather than something wrong with the alternator or the battery itself. Fortunately, it was my error as the battery was jumped and held its charge without any further issues over the last 5 months. What impressed me most was that the Service Department Manager asked to keep my car for an extra day to conduct extensive testing of the electrical systems to make certain nothing was overlooked and the car was truly road-worthy. The second instance was for the first of my free, lifetime oil changes (a value-added benefit from Freehold Subaru dealer). They suggested, but did not push, a tire rotation, which at $22 I thought a bit higher than a local garage; but not outrageous. I felt I was treated fairly. And again, they suggested but did not push the tire rotation, as a good thing to do to extend tire life. It was very easy to schedule a Saturday morning appointment. The service was performed quickly while waited in a comfortable customer lounge. More importantly, I received a phone and email follow-up from the Service Manager enquiring about my satisfaction and offering his direct number should there be anything that was not to my liking. I like the way this Service Department treats is customers and I highly recommend them as well as the dealer. PS -- I LOVE my outback! More

In have a 14 year old Subaru Legacy as my primary car. I switched to Freehold Subaru because of its close proximity to my old job. While the two other Subaru dealers I have used in the past are fine, but I switched to Freehold Subaru because of its close proximity to my old job. While the two other Subaru dealers I have used in the past are fine, but I have stuck with Freehold even after switching jobs. For big jobs like the exhaust system replacement they did for me a few years ago they have good turn around time and pricing. They have solid communication, availability and callbacks. and that most important part, i have never had any issues with the work they have done for me. Last but certainly not least, a very friendly driver that can bring you home or to work in a timely manor. More

My 2010 Subaru Forester started smoking and I brought to Freehold Subaru. Christopher Gregory and his team realized there was extensive damage to engine, transmission, and fuel injection due to leaking cool Freehold Subaru. Christopher Gregory and his team realized there was extensive damage to engine, transmission, and fuel injection due to leaking coolant. Although I was out of warranty (at 75,000 miles). Chris advocated with Subaru headquarters and they covered all the repairs except for $500 deductible. We have bought two cars from this dealership and have always gotten great service. We are loyal fans. More