Freehold Subaru

Easiest car purchase ever From the first phone call to freehold Subaru, I knew I was in the right place. Amy was great. The next business day I was introduced to Mike Moursy. H From the first phone call to freehold Subaru, I knew I was in the right place. Amy was great. The next business day I was introduced to Mike Moursy. He took it from there. He was kind, efficient, professional. He really seemed to care about the customer. Shane in finance explained all we needed to know about the warranty as well as all other pkgs available. From start to finish, we were back on the road after one and one-half hours. You can be sure I will have my new legacy serviced at Freehold Subaru! Thanks, to all. Theresa L. More

Good service, but more difficult to obtain than it should be On April 12 2016 I took my 2008 Subaru Outback in to have a recall performed at 92,500 miles. When I made the appointment online in early April (Apri On April 12 2016 I took my 2008 Subaru Outback in to have a recall performed at 92,500 miles. When I made the appointment online in early April (April 4), I noted that there were no appointments available with loaner cars in the months of April or May. Since the letter from Subaru detailing the recall said it would take about 90 minutes, I decided to make an appointment to wait while the service was performed. I also scheduled to have the oil and filters changed at the same time. In the days leading up to the service, I received 3 e-mails, 2 texts, and a robo-call to remind me of the appointment. One reminder is good. At the point of 6 reminders, it feels like they think I'm irresponsible and am going to waste their time by not showing up. That's mildly annoying. When I did show up at 8:30 am (as scheduled), the service representative was surprised that the recall was part of the service requested. He explained that this particular service normally takes several hours. I mentioned that I would have gladly taken a loaner, but there were none available. He explained that loaners are normally reserved for "lower mileage cars." He also mentioned that if I had called, rather than making the appointment online, they might have been better able to anticipate the issue. After about 5-10 minutes, he was able to ensure that I had a loaner, and the service was complete by 4:30 that afternoon. While the service was performed with no apparent issues, they disconnected the battery, which caused the clock to become unset and the radio presets to be lost. Minor, but slightly annoying. Overall, the service was performed as desired, and all seems to be well. The loaner was fine, and it was the right answer for a required service that takes several hours. But I was left with the sense that they were somehow doing me a favor by properly doing the service that I had scheduled online a week in advance and providing a loaner while they did it. That should be the norm, not the result of someone doing me a favor. Good: Service performed as desired, loaner provided, good adjustment by service rep to make that happen. Bad: Loaner not available to be scheduled online due to mileage of my car (!), sense that they were doing me a favor by providing appropriate standard of service More

Best experience I went here to test drive a 2016 Impreza a few months back and Bryan was so nice and explained everything. I told him I would back when I was ready to I went here to test drive a 2016 Impreza a few months back and Bryan was so nice and explained everything. I told him I would back when I was ready to purchase and I called a week before I was going to come in. I got there and Bryan had an emergency, but Brian was able to help me and I was able to purchase my car that day. They had it ready for me Thursday. It was very easy and everyone was so nice. I recommend this dealership to anyone. More

Christopher Devoy, great sales person! Although a busy time, the manager, Tony, made sure we were comfortable and assured us we will be taken care of. We were handled by Chris, who went ou Although a busy time, the manager, Tony, made sure we were comfortable and assured us we will be taken care of. We were handled by Chris, who went out of his way to assist and ensure we got the right car for what we were looking for. More

Very personnel service I like the Freehold Dealership, because of service and personnel attention you get. I requested the same sales person as before. Great place to visit. I like the Freehold Dealership, because of service and personnel attention you get. I requested the same sales person as before. Great place to visit. More

Drove 2 hours and 107 miles Why would I drive 2 hours away? Maybe to save $2,600. Our nearest dealers were not open to negotiating and offered a Legacy with 33,000 for $19,900 Fr Why would I drive 2 hours away? Maybe to save $2,600. Our nearest dealers were not open to negotiating and offered a Legacy with 33,000 for $19,900 Freehold Subaru offered the same Legacy for $17,500 then when we arrived they lowered the price to $17,300. On top of that my wife found some flaws in the finish minor nicks and a white stain in the paint. They said they would try to fix that. When we arrived a few days later the finish was perfect (OK I was surprised). Not only that but all the salespeople were kind, personable and Shane offered his help whenever I needed it (even AFTER the sale). This is how you get repeat and recommended business. In the past few months I called a few times and every time they were very helpful including helping with an extended warranty at a great price. Originally I came because of the price and the reputation of the vehicle but I appreciate the professionalism of the sales force at Freehold Subaru. More

Great Customer Service, No Pressure We were in the market for a new Subaru Outback 3.6. My husband is a relentless researcher, and came up with a detailed spreadsheet and a lot of ques We were in the market for a new Subaru Outback 3.6. My husband is a relentless researcher, and came up with a detailed spreadsheet and a lot of questions. Of course we want a good price, but we also look for friendly, informed customer service and a willingness to go the distance with my husband's drill-down. Bryan Hughes answered all of his questions and was available multiple times to discuss a potential purchase. We would definitely recommend Bryan if you are looking for a new Subaru. On a side note, we have brought our cars into Freehold Subaru for service, and are very pleased with the Service Department. My husband has nothing but great things to say about Mike Hopler, the Service Manager. More

Great car buying experience I was very pleased with my experience with Freehold Subaru. I priced the car, a Subaru Forester, using TrueCar and got a quote from them within minute I was very pleased with my experience with Freehold Subaru. I priced the car, a Subaru Forester, using TrueCar and got a quote from them within minutes. This was followed by a call to set up a visit and test drive. Their price was the lowest of the dealers who responded and I ended up buying the car from them. Everyone I dealt with at the dealership was very professional and very friendly. I now have the car and I love it. I would certainly buy another car from them. More

Great First Purchase Experience! Freehold Dodge Subaru provided an easy going and no stress car-buying environment. I am no expert to the car buying world, but staff and sales made me Freehold Dodge Subaru provided an easy going and no stress car-buying environment. I am no expert to the car buying world, but staff and sales made me feel comfortable and informed throughout the whole process. Staff was very knowledgable and patient with my many questions. Nick was a pleasure to deal with and explained all the new features in the car and was very down to earth. I would definitely recommend buying a vehicle from this dealership! Will definitely be a lifelong customer. More

Happy Customer This is the second Subaru I purchased at this dealership. The staff and service department are very helpful, knowledgeable, and down-to-earth. My sale This is the second Subaru I purchased at this dealership. The staff and service department are very helpful, knowledgeable, and down-to-earth. My sales person, Chris Devoy was great from beginning to end, explained everything to me, and made the process as painless as possible without all the hassle that you come to expect when buying a car--they actually offered me the best price. My salesperson, Chris Devoy was extremely patient, returned all my phone calls, and explained the new technology in the Outback very clearly. From the moment I walked in to the moment I left I was a happy customer. More