Freehold Subaru

An outstanding experience! Both my salesman Sean Brand and my delivery specialist John DePalma were extremely professional. I've been buying new cars since 1965, this was the b Both my salesman Sean Brand and my delivery specialist John DePalma were extremely professional. I've been buying new cars since 1965, this was the best yet! More

Great success at Freehold with Sean Had huge success purchasing my first car with Sean Brand. Super energetic, enthusiastic and trustworthy person. I felt comfortable purchasing from Fre Had huge success purchasing my first car with Sean Brand. Super energetic, enthusiastic and trustworthy person. I felt comfortable purchasing from Freehold because he was quick to answer any question I had and showed me all parts of the car so I felt at ease. He knows a lot about the cars and was very helpful! I am so happy with my 2020 Forester!!!! More

Great car! This was my second time purchasing a Subaru Forester through this dealership. Everyone we dealt with was very professional and extremely helpful. I wo This was my second time purchasing a Subaru Forester through this dealership. Everyone we dealt with was very professional and extremely helpful. I would definitely recommend them. Great staff!! More

Perfection! My husband and I went to Freehold Subaru to purchase a car. After test driving both a legacy and a forester with Lester, we decided we wanted them bo My husband and I went to Freehold Subaru to purchase a car. After test driving both a legacy and a forester with Lester, we decided we wanted them both. The cars are amazing! Lester made the entire process enjoyable. There was no unnecessary haggling, or hard sell. He explained everything clearly and took time to help us set up our screens with our phones, as this was a new feature for us. We even called back the next morning with a color change. No problem. All of the showroom employees were very friendly and professional, but we are truly thankful that Lester was our guy! I would highly recommend him! More

Lester made this process a pleasure. It was my first time purchasing my own vehicle. He made it smooth and organic, no hassle. Honestly, it didn’t even seem like we were at a dealership. Plus my father was e purchasing my own vehicle. He made it smooth and organic, no hassle. Honestly, it didn’t even seem like we were at a dealership. Plus my father was extremely pleased with the service, and that’s how you know it was a go!!! More

Carlos went above & beyond during our visit to Freehold Subaru. He made the buying process a true pleasure. He knows his cars & did his best to get me what I wanted & in my price range. Subaru. He made the buying process a true pleasure. He knows his cars & did his best to get me what I wanted & in my price range. More

Mike was great yet again. My family and I have now bought 3 cars from him. Our experience is always amazing. Would 100% recommend you go to mike at Freehold Subaru 3 cars from him. Our experience is always amazing. Would 100% recommend you go to mike at Freehold Subaru More

202 Forester I purchased a 2020 Forester. Lester was the main representative. He was excellent in all areas of the transaction. He demonstrated and explained the m I purchased a 2020 Forester. Lester was the main representative. He was excellent in all areas of the transaction. He demonstrated and explained the main features of the vehicle with care. He answered all of our questions thoroughly. After we returned home, we had additional questions that Lester promptly and thoughtfully answered. I wish all car purchased went this smoothly and with such care. More

recent service experience not up to previous standards I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told h I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told he has left the dealer for the police academy. I am thrilled for him. Most of the previous service appointments have gone as planed. but this recent experience was not great We purchased a Outback here in 2017 and we have 2008 Impreza that we bought elsewhere. We have used the dealership for most but not all service. Yesterday I brought in the Impreza for an airbag recall service. We had scheduled it several days in advance and got a 8am appointment. We brought the car in at 8am and were told the car would be ready by 4:30pm (end of day). I told Eric D that I may have to pick up car in the next morning. I have dietary issues from colon cancer so I have to plan what and when to eat and drink to avoid issues. Usually if we get oil change or other things we are in and out in a hour or two. A couple things came up and I called Eric at 1pm leaving a message that I needed the car this afternoon. I called at 1:30, 2:00, 2:30 and 3:00 put I was unable to get Eric directly. Finally I left at 3:00 to go to dealership but I had not received a call back from Eric. When I got there I was told the car was not ready and would not be ready till Friday morning. I wasted time driving back to the dealership on Thursday afternoon and it also screwed up my Friday morning plans. Conclusions. The service advisors do not check their phone mail regularly. Recall service is low priority as far as getting customer serviced quickly. Try to get a specific completion time and avoid " by end of day" . If you call the service advisor on his direct line try get to the operator or receptionist if they do not answer the phone. I should have know better because a couple of times previously I requested callback on other questions I never received a callback. I suggest the dealership eliminate phone mail as it is not being used More

No Hassle purchase using Samsclub.com car buying program They are friendly, courteous, no hassle, no harranging and spend the time to make you feel comfortable before and after purchase. Yuliya Shvartsman i They are friendly, courteous, no hassle, no harranging and spend the time to make you feel comfortable before and after purchase. Yuliya Shvartsman is knowledgable about the cars and Shane is straightforward about the pricing. Using the Samsclub.com car buying program allowed me to compare prices up front and they were competitive with other dealers. New car so I can't yet rate the service component of the dealership. More