
Freehold Mitsubishi
Freehold Township, NJ
Filter Reviews by Keyword
By Type
86 Reviews of Freehold Mitsubishi
Take your money to a reputable dealer. February 13, 2025 By Jim from NJ Take your money to a reputable dealer. Bought a 2021 BMW, at close they added approximately $2400 to tax, DMV fee February 13, 2025 By Jim from NJ Take your money to a reputable dealer. Bought a 2021 BMW, at close they added approximately $2400 to tax, DMV fees and the normal $1200 documents fees explaining that they need to cover their marketing expenses. A week later I took it to a BMW dealer and the car had 3 bent rims and 1 cracked rim, I was told shouldn’t have passed a safety inspection. Another $2400. Transferring plates from my trade in, took 10 weeks and they gave me new plates and when I told them I got a ton of attitude. I had to go to DMV myself to correct it even though I paid them to do it. I bought the car with no financing, it’s been 6 months and they have not delivered to me the title, I call every week and have gotten many excuses and promises for returned phone calls but I hear nothing. Do yourself a favor, take your money and buy from a reputable dealer. There are many similiar reviews to mine out there. More
They use bait and switch tactics. Agreed to a car, got to the dealership and suddenly is not there but we have these other cars.... dishonesty at its finest. Agreed to a car, got to the dealership and suddenly is not there but we have these other cars.... dishonesty at its finest. More
I’ve been bringing my car to Freehold Mitsubishi for service, and they always do an excellent job. Quick oil changes, fair pricing, and no unnecessary upsells. Highly recommend their service team! service, and they always do an excellent job. Quick oil changes, fair pricing, and no unnecessary upsells. Highly recommend their service team! More
I made an appointment with and they reassure me that the vehicle was there, so I traveled all the way from NYC just to listen they to say that they didn't have the vehicle. So they look like a scam vehicle was there, so I traveled all the way from NYC just to listen they to say that they didn't have the vehicle. So they look like a scam More
DO NOT BUY FROM HERE. Purchased a car from here and they have missed 3 promised delivery dates and will not respond to inquiries. When I call I am on hold for 30 plus minu Purchased a car from here and they have missed 3 promised delivery dates and will not respond to inquiries. When I call I am on hold for 30 plus minutes and then they hang up. TERRIBLE EXPERIENCE! Find somewhere else to buy from! More
DISGUSTING GAME OF BAIT AND SWITCH. We wanted to purchase a car cash for my son. My dad went and negotiated a price, called us there to finalize and when we sat down the dealer raised t We wanted to purchase a car cash for my son. My dad went and negotiated a price, called us there to finalize and when we sat down the dealer raised the price $1k because we were paying cash… even though he was told from the start it was a cash purchase. They thought because we were already there we’d just agree… ABSOLUTELY NOT! FRAUDS!!! More
Overall, it was a great experience! Friendly, helpful staff and a smooth process. Highly recommend! Shoutout to Chris for getting me into my dream car. Friendly, helpful staff and a smooth process. Highly recommend! Shoutout to Chris for getting me into my dream car. More
from the moment I walked through the door & was greeted by the receptionist Sydney to the moment I left with my new car that was sold to me by Dairon, I couldn’t have asked for a better, smoother process w by the receptionist Sydney to the moment I left with my new car that was sold to me by Dairon, I couldn’t have asked for a better, smoother process with more friendly, welcoming people. They are so knowledgeable & make the car buying experience enjoyable. Couldn’t recommend Freehold Mitsubishi enough! SERVICE department is great just got my first oil change. Thank you everyone! More
Dishonest dealership, had to get cops involved! SENT letter to Attorney General Matthew Platkins and submit complaint to BBB. I called twice on Friday, December 13th, at 3:50 PM and 4:38 PM to SENT letter to Attorney General Matthew Platkins and submit complaint to BBB. I called twice on Friday, December 13th, at 3:50 PM and 4:38 PM to confirm the availability of a 2018 black Toyota RAV4 I saw on CarGurus. I spoke with Tiffany, who assured me the car was available and would be ready for my 7 PM appointment. She even mentioned a white Toyota, but I declined due to its high mileage. Based on her assurance both times, my mom & I drove over 1 hr & 20 to the dealership. Upon arriving at 6:50 PM, I waited over 30 minutes, only to find the car wasn't there. The salesperson, George, started calling their "sister dealership" to locate it. He eventually said it was only two miles away. I suspected they were trying to sell us the white Toyota instead. Ten minutes later, George confirmed they didn’t have the black Toyota but offered the white one. We said no & I asked when the black one was sold, and he claimed 2 days ago. When I asked for proof of the sale, he acted frantic. It took awhile to check for the "proof of sale". This other tall guy in a plaid long jacket walked over to me around 7:43 PM with a piece of paper with the “proof of sale.” I told him, "Sorry, give me one minute," because I was on the phone calling the non-emergency number. He said okay, saw me on the phone, & folded the paper in half vertically. As I stepped outside to continue my call with the non-emergency line, I noticed the same document left on the counter. I explained everything & asked for an officer to come out. When the officer arrived, they agreed the dealership’s actions were suspicious & advised me to leave a review and contact corporate. Officer was really emphatic. While talking to the officer, the guy in the plaid jacket pretended to be confused about why the police were there. Then another guy with a blue suit came out, pretending to be a manager. I’m thinking okay he’s the Dwight Schrute of the office, so okay (Acting) Manager. He was acting shocked, & said, "OMG, what happened? Is everything okay?"—but with a nasty smirk on his face. I told him if he didn’t know what happened, he shouldn’t be out here. How was he the manager when he worked at the front desk & checked us in when we arrived at 6:50. The “acting manager” asked, “What time did you call?” I told him I called at 3:50 & 4:38 & spoke to Tiffany, who assured me that the vehicle would be ready for my 7 PM appointment. Then he was like, “What? It is now 8:20, of course the vehicle is sold since you called at 4:38 PM.” I told him we came at 6:50 PM, & HE checked us in. He got silent. At 6:50 pm we specifically told him we were there for the black RAV4. So if the vehicle was sold between 4:38 PM and 6:50 PM, why didn’t he say anything as soon as we arrived? Also, wasn't the car at the "sister dealership"? The cop and I just looked at each other. He tried to claim the car was sold between 4:38 PM and 6:50 PM, despite George already printing out the paper stating it was sold two days ago. The "acting manager" denied knowing about the sales paper that was previously trying to be shown to me, so I retrieved it from the counter. The document was printed before the cops got there & was meant for me to see. I opened the paper and saw it clearly said 2018 RAV4. He took it back & kept stating that it had customer's information on there, but he was trying to show me that SAME paper prior to the police showing up. This paper was obviously meant for me to see, but now that the cops were involved, they didn’t want the officer to see it b/c it’s 100% clear they are falsifying documents. They denied that they ever tried to show me a paper. I kept asking for them to go get the real manager but they didn't want to. When I asked to see camera footage, they claimed it wasn’t accessible that night, an obvious attempt to avoid accountability. All in all, Mitsubishi Motors in Freehold is a fraudulent business that uses bait-and-switch tactics. More
Apparently likes to sell cars and then report them stolen. They (Chris) took a down payment for a car and told my son that the car had been sold already. They talked him into another vehicle. Shortly, stolen. They (Chris) took a down payment for a car and told my son that the car had been sold already. They talked him into another vehicle. Shortly, thereafter, they called him, insisting that he return the vehicle or they were they were going to report it stolen. They are now telling him that they cannot give him his down payment back. The car has now been reported stolen, and my son who happens to be a veteran, has a vehicle he cannot drive. Bad business I would not do business with this company. More