Freehold Mitsubishi

The best of the best , excellent experience . From start to finish they took care of me From start to finish they took care of me More

If I could give zero stars, I would. My experience with Freehold Mitsubishi has been nothing short of a nightmare. This dealership is the textbook definition of dishonest, unethical, and My experience with Freehold Mitsubishi has been nothing short of a nightmare. This dealership is the textbook definition of dishonest, unethical, and predatory. In Feb 1, 2025 , I purchased a used Mercedes-Benz from this location. Isiah, the sales rep, assured me the car was in excellent condition, passed all inspections, and had no major issues. George, the manager, backed up these claims and promised the car came with a 30-day limited warranty for peace of mind. That was all a lie. Within hours of driving off the lot, the vehicle displayed multiple critical issues: Check engine light Cylinder misfire Traction control failure Blind spot assist malfunction EVAP leak Oil leaks A shorted ECM We returned the car multiple times for repairs, and each time the dealership either downplayed the problems or failed to fix them properly. The car was ultimately returned to us in worse shape than when we bought it. And when my attorney sent a formal demand letter, the dealership ignored it completely—further proving they have no interest in resolving issues or taking accountability. To add insult to injury, Freehold Mitsubishi appears to be deleting or burying negative reviews, silencing customers who speak the truth. That’s not just unethical—it's dangerous to future buyers. Isiah and George misrepresented the vehicle, misled us throughout the process, and left us with over $10,000 in repair costs on top of the $10,000 we paid for the vehicle. We were sold a defective car under false pretenses, and now they refuse to respond, refund, or take any responsibility. Do not believe anything this dealership tells you. Get everything in writing. Have the car independently inspected. And then walk away. There are plenty of honest dealerships out there—this is not one of them. We’ve reported Freehold Mitsubishi to the BBB, FTC, NJ Consumer Affairs, NJ MVC, and multiple media outlets. We won’t stop until they’re held accountable for what they’re doing to customers. More

Had the pleasure of dealing with Jennifer Moran and have to say she made the experience worth it. From start to finish she was very helpful and and made the experience stress free. to say she made the experience worth it. From start to finish she was very helpful and and made the experience stress free. More

Entire sales process was easy and fast. I will definitely return for my future purchases. I will definitely return for my future purchases. More

The Company FREEHOLD Mitsubishi- Di an entire Contract with me for a 2018 BMW 750i - took my funds of $2500 plus tax, said I was approved, had me get insurance on the car, and I also talked to the Bank GL with me for a 2018 BMW 750i - took my funds of $2500 plus tax, said I was approved, had me get insurance on the car, and I also talked to the Bank GLS Financial that agreed to the contract telling me what my payments would be- and then on day of Car delivery- 06/04/2025 a man by the name of Luis Cubi sent me a bogus message stating I couldn't receive the vehicle because my place of work couldn't be verified- I told him that they may have called the wrong post office, sent him a screenshot of the actual Google number to my job which I had gave them- he claimed it wasn't real- although it's definitely Official* *. And said he wasn't gonna give me a refund because it fraud* but he never could tell me my supervisors name or Any info about my job at all. It's as if they didn't even call the number*- they just wanted to keep my money. He'd even called while I was on my mail route and heard me closing mailboxes in the background. And refused to call the number to see for himself that's it's an actual Post Office that I work for. I can't believe this company. I have a copy of the signed contract showing the amount ($2500) placed down. More

Drove 4hrs to this dealership after having an appointment and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was r and having steady communication with the dealership for a week straight. Emails, Texts, Calls the day before and the day of making sure the car was ready and available and I even called when I was 30 mins away to double check and was told "Yes, we still have the car I'm looking at it right now through the dealership window". I get there and wait about 25-35 minutes for a sales representative and then we start talking numbers on the car and then I ask to go see it and the sales rep went to "go locate it in the lot" and then came back after 5 mins (He never went outside just talked to his "GM" the whole time) and he returned and told me the car has been in a separate mechanic shop since they got it and isn't available yet. He then tried to pressure me into getting a different car for double the price and when I declined, he got very agitated. Stay Far, Far away from this bait and switch scamming dealership. More

Terrible customer service. Highly unprofessional Dishonest in all ways and totally disrespectful! Don’t go there.No one is better. I left a review before that they were good - Highly unprofessional Dishonest in all ways and totally disrespectful! Don’t go there.No one is better. I left a review before that they were good - it was a bait they used to catch me and totally turned their back right after purchase. Fraudulent with their numbers, 2 months to get a license plate (2nd time I’m experiencing this with them actually) and to add salt to your injury, they wouldn’t communicate so u know what’s going on. They will treat u worse than a beggar. I had 2 terrible experiences. Bad! Nothing to write home about. In fact, I am lost for words. If u love yourself, need value for your money/stress, don’t go there.. More

Buyer beware. Bought a car in January of 2025. Was given a "We Owe" form. It has been +4 months and the dealer still has not settled the form. Continuously cal Bought a car in January of 2025. Was given a "We Owe" form. It has been +4 months and the dealer still has not settled the form. Continuously calling and visiting, kept getting told "no one that I dealt with works here anymore" or "we're under new ownership". Guess what? All the employees still work there. They bounce back and forth between Freehold Mitsubishi and Maserati of Monmoth. More

I’m extremely disappointed with my experience at this dealership. After purchasing my vehicle, there was a major issue with the title that was entirely the dealership’s responsibility. Because of their m dealership. After purchasing my vehicle, there was a major issue with the title that was entirely the dealership’s responsibility. Because of their mistake, I ended up having to pay extra fees that should never have been my burden. What’s worse is the complete lack of communication. I tried reaching out multiple times for clarification and support, but I was either ignored or given vague, unhelpful responses. No one took ownership of the issue, and I was left to deal with the consequences on my own. A simple acknowledgment or effort to make things right would have gone a long way, but unfortunately, that never happened. I would not recommend this dealership to anyone who values transparency, professionalism, or basic customer service. More