Freehold Mitsubishi

This dealer is terrible. I’ve purchased 26 cars from 2002-2024 and I have never seen such sub par sales tactics. I asked Michael Morano two simple questions through email and I’ve purchased 26 cars from 2002-2024 and I have never seen such sub par sales tactics. I asked Michael Morano two simple questions through email and mind you I’ve purchased 12 cars site unseen and had them delivered to me. I felt silly considering a Mitsubishi dealer and this experience is exactly why. I asked michael why the check engine light was on and if he could provide me it the carfax. His arrogant reply was only if I scheduled an appointment to come in. Some professionals don’t have time to shop dealer to dealer in person, but in the end I’m glad he steered me away. I’m seeing some terrible things written about this dealer all over the internet. Saved me the headache of dealing with such a sub par dealership. Thanks again Michael Moran and good luck getting people to your lot with such a crappy attitude. Your GM should be proud of you! More

Avoid this place. Bought a car from them but have yet to get my registration 3 weeks since the temporary expired. I notified them days before expiration (based o Bought a car from them but have yet to get my registration 3 weeks since the temporary expired. I notified them days before expiration (based on similar reviews I think they forgot to file) but starting at the 10 day mark have been calling daily only to be left on hold, forwarded to extensions no one answers, and the managers (especially Nathan) have made no effort to return my calls - essentially no compassion, recourse, or answers! What good is a car I can’t drive? They directed me to just drive it with the expired reg lol seriously? Real professional! More

I bought an Audi A5 in January 2024, this dealer is a joke !!! When I bought my car they gave me the wrong papers to sign , they called me to sign the paper again 2 days later .k I bought an Audi A5 in joke !!! When I bought my car they gave me the wrong papers to sign , they called me to sign the paper again 2 days later .k I bought an Audi A5 in January 2024, this dealer is a joke !!! When I bought my car they gave me the wrong papers to sign , they called me to sign the paper again 2 days later .kelvin was my sales man , but he is a joke , Juan was the manager that time , now he disappears. When i went to sign the paper again, I didn’t want to sign up for the warranty cause it was 4000 dollars for 2 years and 60,000 miles that didn’t work for me. they push me to do it cause they said it was in the deal so i signed it. Well, 2 days later i contact DOWC, the warranty company to cancel the warranty. They told me the warranty wasn’t active. The dealer tried to keep the 4000. i hope Freehold Mitsubishi refund the 4000 dollars to my lien holder. When they did the registration it was also wrong. Registration said 2 doors , my car is 4 doors. they told me i need to call motor vehicle , why should i call motor vehicle when i paid to do all my paperwork? today is March 22 , the registration still says 2 doors they didn’t fix anything yet . I got a lot promises , but didn’t refund my 4000 dollars and they didn’t as of yet fix my registration! When i call to talk to the manager , kelvin said he is the manager but he is just a salesman so he lied to me. Only one person tried to help me , her name is Jennifer. she didn’t fix all the problems yet but at least she tried. Freehold Mitsubishi doesn’t care about costumers!! So please Don’t buy a car in Freehold Mitsubishi . Cause you will get a BiG Headache!!!!! elvin was my sales man , but he is a joke , Juan was the manager that time , now he disappears. When i went to sign the paper again, I didn’t want to sign up for the warranty cause it was 4000 dollars for 2 years and 60,000 miles that didn’t work for me. they push me to do it cause they said it was in the deal so i signed it. Well, 2 days later i contact DOWC, the warranty company to cancel the warranty. They told me the warranty wasn’t active. The dealer tried to keep the 4000. i hope Freehold Mitsubishi refund the 4000 dollars to my lien holder. When they did the registration it was also wrong. Registration said 2 doors , my car is 4 doors. they told me i need to call motor vehicle , why should i call motor vehicle when i paid to do all my paperwork? today is March 22 , the registration still says 2 doors they didn’t fix anything yet . I got a lot promises , but didn’t refund my 4000 dollars and they didn’t as of yet fix my registration! When i call to talk to the manager , kelvin said he is the manager but he is just a salesman so he lied to me. Only one person tried to help me , her name is Jennifer. she didn’t fix all the problems yet but at least she tried. Freehold Mitsubishi doesn’t care about costumers!! So please Don’t buy a car in Freehold Mitsubishi . Cause you will get a BiG Headache!!!!! More

Sold me a vehicle with bald tires, rear end damage, broken rear defrost, not detailed, failed to refund me the cost of overnighting documents since they failed to provide shipping labels and took 3 wee broken rear defrost, not detailed, failed to refund me the cost of overnighting documents since they failed to provide shipping labels and took 3 weeks to finalize a deal that should have taken a day. They took advantage since I purchased from out of state and they failed to do anything to resolve the countless issues I’m forced to deal with As a result of their incompetence More

Horibble scamm!!! Bought 2013 Cadillac truck, 2014 Dodge charger. 2 weeks after warranty was up Only 3 months after purchase, cadi needed front and back roders and air Bought 2013 Cadillac truck, 2014 Dodge charger. 2 weeks after warranty was up Only 3 months after purchase, cadi needed front and back roders and air shocks. I almost died the first time on my highway drive. They mocked me for complaining saying I want to get service for free. Horrible people for selling me a car like this More

Great Customer Service Sales representative Christian was very personable and made me feel comfortable with buying my car. He did whatever he could to make sure that I wa Sales representative Christian was very personable and made me feel comfortable with buying my car. He did whatever he could to make sure that I was within my budget and made us feel very comfortable. I would definitely recommend route nine Mitsubishi to anyone who would like to buy a new or used vehicle More

Outlander sport Nick and John were amazing! Me and my dad drove them crazy, and they got me into what I wanted at the price I wanted! Def recommend Nick and John were amazing! Me and my dad drove them crazy, and they got me into what I wanted at the price I wanted! Def recommend More

bad dealer!!!! bought a 2011 porshe cayenne find out that the transfer case are bad they wont fixed it but they willing to exchange another car and more money.. gre bought a 2011 porshe cayenne find out that the transfer case are bad they wont fixed it but they willing to exchange another car and more money.. greedy and lier dealer pls dont go on this dealer More

2017 Mitsubishi Outlander I bought many cars in my day and i have never been to a dealership like this one. Every dealership if friendly of course but these people here were RE I bought many cars in my day and i have never been to a dealership like this one. Every dealership if friendly of course but these people here were REAL. They weren't just money hungry sharks but had hearts and cared about my family and myself. I would recommend also working with a gentleman named Christian, he was a young car salesman with the greatest smile that made you feel comfortable. He helped us get into the right Outlander within our budget with the right equipment. I didn't have the best credit and he made us feel as though we were buying the Bentley they had outside. Christian had alot of patience with us having the kids with us, and my wife and I thank and congratulate him on being a Real person and not the usual money hungry shark. More