Freehold Mitsubishi

Maserati of Monmouth is a scam dealership! ! Contacting the NJ Attorney General, the Monmouth County District Attorney, the NJ State Police and the Monmouth Sheriff’s Department to pursue crimi ! Contacting the NJ Attorney General, the Monmouth County District Attorney, the NJ State Police and the Monmouth Sheriff’s Department to pursue criminal and civil litigation. Also contacting Maserati to strongly encourage dissolving their franchise agreement. This place is not worthy of representing the brand. The most unprofessional and unethical customer service experience I ever had! They will take your money, keep the vehicle and ignore your efforts to communicate with them. Shameful and disgusting behavior! Avoid them like the plague unless you enjoy being lied to and stressed out! More

Only saving grace to this dealership is Jennifer. Everyone else is trash. They owe me $28,800 in repairs. I have traveled missed work, used gas and paid for tolls only to be sent home with no reso Everyone else is trash. They owe me $28,800 in repairs. I have traveled missed work, used gas and paid for tolls only to be sent home with no resolution. It's been 6 months now and after reading these reviews, I see that i am not alone. If you want to be handled properly, do NOT go here! More

Take your money to a reputable dealer. February 13, 2025 By Jim from NJ Take your money to a reputable dealer. Bought a 2021 BMW, at close they added approximately $2400 to tax, DMV fee February 13, 2025 By Jim from NJ Take your money to a reputable dealer. Bought a 2021 BMW, at close they added approximately $2400 to tax, DMV fees and the normal $1200 documents fees explaining that they need to cover their marketing expenses. A week later I took it to a BMW dealer and the car had 3 bent rims and 1 cracked rim, I was told shouldn’t have passed a safety inspection. Another $2400. Transferring plates from my trade in, took 10 weeks and they gave me new plates and when I told them I got a ton of attitude. I had to go to DMV myself to correct it even though I paid them to do it. I bought the car with no financing, it’s been 6 months and they have not delivered to me the title, I call every week and have gotten many excuses and promises for returned phone calls but I hear nothing. Do yourself a favor, take your money and buy from a reputable dealer. There are many similiar reviews to mine out there. More

I’ve been bringing my car to Freehold Mitsubishi for service, and they always do an excellent job. Quick oil changes, fair pricing, and no unnecessary upsells. Highly recommend their service team! service, and they always do an excellent job. Quick oil changes, fair pricing, and no unnecessary upsells. Highly recommend their service team! More

I made an appointment with and they reassure me that the vehicle was there, so I traveled all the way from NYC just to listen they to say that they didn't have the vehicle. So they look like a scam vehicle was there, so I traveled all the way from NYC just to listen they to say that they didn't have the vehicle. So they look like a scam More

DO NOT BUY FROM HERE. Purchased a car from here and they have missed 3 promised delivery dates and will not respond to inquiries. When I call I am on hold for 30 plus minu Purchased a car from here and they have missed 3 promised delivery dates and will not respond to inquiries. When I call I am on hold for 30 plus minutes and then they hang up. TERRIBLE EXPERIENCE! Find somewhere else to buy from! More

DISGUSTING GAME OF BAIT AND SWITCH. We wanted to purchase a car cash for my son. My dad went and negotiated a price, called us there to finalize and when we sat down the dealer raised t We wanted to purchase a car cash for my son. My dad went and negotiated a price, called us there to finalize and when we sat down the dealer raised the price $1k because we were paying cash… even though he was told from the start it was a cash purchase. They thought because we were already there we’d just agree… ABSOLUTELY NOT! FRAUDS!!! More

Freehold Mitsubishi is the worst dealership on the planet. They are liars, completely unprofessional, and so incompetent it’s almost criminal. DO NOT WASTE YOUR TIME OR MONEY HERE. I bought an Audi planet. They are liars, completely unprofessional, and so incompetent it’s almost criminal. DO NOT WASTE YOUR TIME OR MONEY HERE. I bought an Audi Q3 in September, and it’s been a non-stop nightmare ever since. Chris, our so-called salesperson, is a compulsive liar who should be fired immediately. My fiancé specifically asked if the car had the “technology package” that was listed in the online posting. This feature was incredibly important to us, so we asked Chris multiple times to confirm it. He repeatedly assured us, “Yes, it’s included.” When the car was delivered, the package wasn’t there. We immediately called and asked, “What happened? You specifically told us the technology package was included.” Chris’s response? “I don’t know… we aren’t an Audi dealership.” EXCUSE ME? If you don’t know, why did you lie and confirm it was included?! This wasn’t a misunderstanding—it was a blatant lie to close the sale. And that’s just the start of the chaos. Our first temporary plate was about to expire, so I called for an update on our registration. Chris suddenly “remembered” he needed additional documents to process it—documents he should have asked for weeks ago. I sent him everything and he promised to overnight a second temp plate. Days passed, and nothing arrived. I called again, and Chris kept insisting it had been sent. After multiple calls, he finally admitted the plate was sitting under a stack of papers on the receptionist’s desk the entire time. As the second temp plate approached expiration, Chris ignored my calls and texts for over a week. Reception was just as useless—transferring me, hanging up, or “forwarding my information” with zero follow-up. Eventually, someone told me they couldn’t issue a third plate because it was “illegal.” So now I was stuck driving an unregistered car, risking tickets, fines, or even having it impounded—all because this pathetic excuse for a dealership failed to handle even the simplest parts of their job. At this point, Jennifer stepped in and admitted something that left me speechless: Chris has a history of negative reviews, Jennifer also revealed Chris hadn’t even submitted our DMV paperwork until the second temp plate was about to expire. This isn’t just laziness—it’s downright reckless. She promised we’d have the plates in 18 days. Guess what? That was another lie. Now for the most infuriating part. I called again for an update and was put on hold. While waiting, the line was accidentally taken off mute, and I overheard employees mocking me. One said, “Nicolette can suck it,” and another replied, “I’ll keep her on hold all day, I don’t care.” Let me repeat that: these employees openly mocked me while I was just trying to get answers about the car I paid for. This isn’t just unprofessional—it’s disgusting. My car has been unregistered since November 26th… I bought the car on September 16th, and it’s now mid January…. This company has wasted my time, lied to me, ignored me, and openly disrespected me at every turn. I emailed Phil, the Operations Director who responds to these reviews saying to reach out to: support@maseratiofmonmouth.com and guess what! NO response for weeks. Freehold Mitsubishi is a complete and utter joke. They lie, they fail to handle even the most basic responsibilities, and their staff openly disrespects their customers. If you value your money, your time, or your sanity, RUN FAR AWAY FROM THIS PLACE More

Overall, it was a great experience! Friendly, helpful staff and a smooth process. Highly recommend! Shoutout to Chris for getting me into my dream car. Friendly, helpful staff and a smooth process. Highly recommend! Shoutout to Chris for getting me into my dream car. More