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Freehold Hyundai
Freehold, NJ
4,134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,134 reviews
January 24, 2012
This was my first car buying experience on my own.Andy helped me so much and explained everything to me.He's very personable and so very friendly.He showed me all the bells and whistles so to speak and ho helped me so much and explained everything to me.He's very personable and so very friendly.He showed me all the bells and whistles so to speak and hooked up my Bluetooth.I always tell people where i bought my car and my experience with Andy.He made my car buying go very smoothly and whenever i go in for service,i always try to say hello if he's not busy.I consider him a friend and a great guy. More
by new englander
Employees Worked With
Andy Lawrence
January 21, 2012
This was my first time at Freehold Hyundai and would recommend this dealership as well as Kevin to anyone looking to purchase a new vechicle. I was very pleased with Kevin, he was very patient (not your recommend this dealership as well as Kevin to anyone looking to purchase a new vechicle. I was very pleased with Kevin, he was very patient (not your typical pushy salesmen) and professional. He took the time to listen to my concerns and in the end worked out the best deal for me. Much appreciated! More
by alugo0215
Employees Worked With
Kevin
January 21, 2012
dennis flood was very considerate in explaing and showing me all the new items in the car especially radio,outlets for my gps & cell phone and how to start the car with the remote. He & the dealership lived me all the new items in the car especially radio,outlets for my gps & cell phone and how to start the car with the remote. He & the dealership lived up to their motto: YOU WANT IT>>>YOU GOT IT More
by angelo j. fata
Employees Worked With
dennis flood
January 20, 2012
I was warmly greeted when I walked in to just check prices on cars. Kevin came over to me and introduced himself . We sat down and started talking about what I wanted in my car and I described what I w prices on cars. Kevin came over to me and introduced himself . We sat down and started talking about what I wanted in my car and I described what I wanted and he said it could be done. The problem was I could not buy the car that day because I was waiting to find out if my car was totaled. He ,very politely, tried very hard to get me to buy that day but I could not. I took home with me the knowledge that I would be going back there , and to Kevin, to buy my new Hyundai.A few days later I went back directly to Kevin to get a great deal on my very first Hyundai, in White and adding heated seats.My experience with the managers and Finance person, Mike, was very comfortable. I was nervous, being a single woman,buying a car on my own, and they did not take advantage of this. I felt very comfortable there,as if I was family. I have already recommended them to my friends.I even got to be in their commercial! I have been back a few times already and have been recognized and greeted warmly.This is what I like in business that I do business with! I also want to say that everything about my cars features was explained to me in detail. Kevin set my blue tooth up and the blue link. I didn't have to do any of that and I appreciated it. More
by Randella18P
Employees Worked With
Kevin Burwell
January 18, 2012
This dealership was very helpful, they were friendly and funny , the sales rep made me feel comfortable. the environment was professional yet relaxed! i Would recommend this dealer to others! funny , the sales rep made me feel comfortable. the environment was professional yet relaxed! i Would recommend this dealer to others! More
by kathypinto
Employees Worked With
Anthony C.
January 14, 2012
friendly sales staff and knowledgable about their products and services. The trade in value was good and they were able to ensure that I felt like I got something for my money. products and services. The trade in value was good and they were able to ensure that I felt like I got something for my money. More
by vzjewels
Employees Worked With
4
January 14, 2012
Kevin was on his way home when we walked in...He deceided to stay and hear what we were looking for..we explained our situation and was very pleasant and willing to help us. He did a great job and would rec to stay and hear what we were looking for..we explained our situation and was very pleasant and willing to help us. He did a great job and would recommend him . More
by mvalente
Employees Worked With
Kevin
January 08, 2012
This was a great car buying experience - Rich was a wonderful salesman, who met all my needs, and never did I feel preasured by him. I love my car, and the friendly sales experience I had at Freehold wonderful salesman, who met all my needs, and never did I feel preasured by him. I love my car, and the friendly sales experience I had at Freehold Hyundai. More
by kronker27
Employees Worked With
Rich Slafer & Leon
January 08, 2012
Walked in based on an internet quote sent to me by Sandy Mukaitis in response to Truecar.com.. Turned out there is no Sandy at this dealer and never has been. She is a fictional bot who just sends email rep Mukaitis in response to Truecar.com.. Turned out there is no Sandy at this dealer and never has been. She is a fictional bot who just sends email replies. real nice..The salesman who approached us in the parking lot was new and a nice guy so I won't mention his name. He sat down with us and while we tried to tell him we are looking for a 2011 Hyundai Santa Fe, he proceeded to look very nervous, write stuff down and sweat a lot. We basically wanted two things: to test drive the 2011 Santa Fe and to discuss the email quote from the fictional employee named Sandy. He never acknowledged either one of those requests,just kept filling this form out and asking us questions for the form such as my name,phone number,etc. When he got to social security number, I objected and said we just need to test the car,no credit check is needed at this moment. He also would only look at and talk to me as if my husband wasn't sitting right next to me. At 3 different points he jumped up to go ask his manager something and each time would disappear for 10-15 minutes. Finally by the third time, I marched into the managers office myself and practically begged him to just let us test the Santa Fe, and why was this taking so long? Manager explained that the salesman was new and that I needed to relax and he will take care of us. Relax,really? Not exactly a professional thing to say to a customer.The Manager never once told us his name and was quite unfriendly. He then went and disappeared a couple more times to take bites of his egg sandwiches or b.s. with other co-workers. Meanwhile the new salesman is running back and forth like a chicken with his head cut off but no one seems to be really doing anything. I do feel bad for the salesman as he was nice enough and since he was new, he should have been managed better. However, his so-called manager looked like he couldn't be bothered. The place itself was very run-down and depressing and the other salesmen just sat around eating donuts and never even giving us as much as a hello or smile to us (mind you, we were the only customers in the place!). After 45 minutes of wasting our time, my husband finally loses it and tells the salesman if there is not a 2011 Hyundai Santa Fe outside now for us to test, we are leaving. The manager jumps over and proclaims he is all out of 2011's! What?? Ok, why did no one mention this 45 minutes ago? so instead he says hes pulling up a 2012 Hyundai Tucson for us to test. ummm.why? We dont want and never asked for that. We finally get up and leave and the nameless manager chases us to our car and says why dont we even want to try the Tucson? We said b/c its not what we came in here for and you wasted our whole morning baiting and switching. not to mention being totally unfriendly,condescending and unprofessional. We were so disgusted with them that it turned us off of Hyundais completely. We ended up at a Ford dealer in Keyport where the salesman let us test two cars immediately with no hassle or questions asked. By the next day we were back to test a 2nd car and by the end of that day, we leased a new 2012 Ford Edge. Thats the way it was done,simple as that. Freehold Hyundai needs to take lessons. I would never step foot in there again. More
by mag0214
Employees Worked With
new salesman who I won't name and a Manager who never introduced himself
