Freehold Ford

My 2010 Ford expedition was serviced there 3 times for the same electrical problem with the heating and air system. I was told that the entire system would need to be re-wired and it will take two weeks. the same electrical problem with the heating and air system. I was told that the entire system would need to be re-wired and it will take two weeks. When I asked for a loaner car, I was given a BS excuse that because I did not purchase the vechile at this dealership they were under no obligation to provide a loaner car as it would cost the dealership to much money. Here is a classic example how poor customer service destroys future business and sales. I have also filed a compliant with Ford Motor Company who was not happy to say the least about this type of service. I called All American Ford in Old Bridge and made my next appointment with a scheduled loaner car as well. More

The entire process was efficient, quick and extremely friendly. I want to say it seemed like the entire staff of the dealership was involved in the transaction. I've never experienced as pleasant a deal/ friendly. I want to say it seemed like the entire staff of the dealership was involved in the transaction. I've never experienced as pleasant a deal/process as this purchase was-I was a motivated buyer, I wanted the particular car they had available, but it still was avery pleasant experience. More

Called to setup a test drive. Told it was in stock and it will be ready. I get there and they tell me they swapped it out during the day. Got the typical BS of seeing a more expensive model or they could get will be ready. I get there and they tell me they swapped it out during the day. Got the typical BS of seeing a more expensive model or they could get the one I wanted. Wasted my time driving out there and its sad dealers still use this bait and switch crap. More

Best car buying experience I ever had. The salesman was very friendly and knowledgable in helping me pick out a car. The final transaction was very fast and pleasant . The car was extremely clean and detai very friendly and knowledgable in helping me pick out a car. The final transaction was very fast and pleasant . The car was extremely clean and detailed perfectly . I wll definitely shop here again and send my friends and family here. More

I found the Internet Manager at Freehold Ford to be exceptional in helping me have a better understanding of all the complexties involved in leasing a car. Mike was very knowlegable and most importatnt exceptional in helping me have a better understanding of all the complexties involved in leasing a car. Mike was very knowlegable and most importatnt straight forward and honest in trying to help me make an educated decision. I would highly receommend purchasing a car from this dealership J Sellers More

i didnt have all the money 4 the corvette 1993 n they worked with me on a payment plan i dont think any other dealer would have done that worked with me on a payment plan i dont think any other dealer would have done that More

Bought my wife a 2012 Explorer yesterday. Excellent service, friendly staff, and best of all I was out in less than 2 hours!!!! I'll be shopping here FIRST next time. Thanks, Joe F. service, friendly staff, and best of all I was out in less than 2 hours!!!! I'll be shopping here FIRST next time. Thanks, Joe F. More

Terrible all around. There are better Ford dealers in the area, you should try them. They didnt have good prices. They didnt have good service. Go elsewhere. the area, you should try them. They didnt have good prices. They didnt have good service. Go elsewhere. More

Okay, not only has my car been in repair for three weeks but when im suppose to pick it up on a friday afternoon, i call to make sure its ready and they tell me its all ready just needs to be painted but is but when im suppose to pick it up on a friday afternoon, i call to make sure its ready and they tell me its all ready just needs to be painted but is going to be delayed because of the rain coming the next day( as if they couldnt paint it friday morning or afternoon) they tell me its going to be done monday the lastest. So monday i call and he tells me that my car has the wrong wheel and the wheel will be delivered tuesday morning (first thing in the morning) so i call tuesday morning and not only is he not working, but the car is still not ready. Labor weekend will mark a month without my car. More

I was quoted a great price on a 2007 Ford Ranger. So, on a Saturday, I accepted the offer, signed a sales contract and left a $1,500 down payment. They told me to come back on Monday to pick up the truck. a Saturday, I accepted the offer, signed a sales contract and left a $1,500 down payment. They told me to come back on Monday to pick up the truck. When I returned, they told me that they sold the truck to someone else. Also, they had already cashed my down payment and would not refund the money! Instead, they tried to force me into buying a 2008 model for a lot more money. When I started loudly complaining, they threw me out of the dealership instead of trying to work with me!!! Don't buy anything from these people, it's all "bait and switch". More