Freehold Ford

purchased a vehicle First time experience with Freehold Ford and am very happy. Kristine/Wali were excellent sales people. They were courteous and knew their jobs. I wo First time experience with Freehold Ford and am very happy. Kristine/Wali were excellent sales people. They were courteous and knew their jobs. I would recommend them to all my friends and family More

A dealership that still likes to play games with you I was recently in the market to purchase a new vehicle. After doing several months of research, I decided I wanted a 2014 Ford Fiesta hatchback and lo I was recently in the market to purchase a new vehicle. After doing several months of research, I decided I wanted a 2014 Ford Fiesta hatchback and located the exact car I wanted at a different dealership—Fullerton Ford. Being that Fullerton Ford is about 30 miles away from me, I wanted to explore the possibility of a closer dealership getting the vehicle for me. My father did some running around on a Friday. Freehold Ford was his second stop, and he spoke with Yvonne Bermudez, who I just want to point out did nothing wrong in this entire process and is in no way connected to my negative perception of this dealership. She seemed to be genuinely good with her customers. My father was upfront about this being the car I wanted, and the dealership assured him they would be able to get the car since Fullerton Ford was a “sister” dealership. Of course, he did some negotiating on the price—armed with a TrueCar.com estimate—and left the dealership that day with a number signed off on by “Crazy Wally,” whose real name is Walid Elkhouly and is Freehold Ford’s general sales manager. My father couldn’t make a move that day because I was working, but I got the recap that night and slept on what I wanted to do. I made the decision the following day to go through with Freehold Ford. I wanted to test drive a similar vehicle (the same car in a sedan) and was prepared to put a deposit down and get a deal going if I was happy with the ride. I went to Freehold Ford with my father, and the first thing we wanted to do was that test drive. Yvonne was fairly busy, so we did very little dealing with her that day. She still managed to get us hooked up with a Fiesta to test drive, and I liked the drive of the vehicle. At this point, my mind was made up and I was going to buy the car. Unfortunately, before leaving the dealership for the test drive, Dmitry Mandrik was outside and kind of saw us off. I could tell from the start this guy was bad news. When we returned, he was right there to see us back. We left the car there for him and waited inside the dealership, where he eventually approached us and took over the sale. Dmitry is a sales manager with Freehold Ford, so he was there to close the deal. We recapped for him that I wanted the car from Fullerton Ford, that we left with a price close to the TrueCar estimate and we wanted them to get us to the TrueCar price. Granted, I would have taken the number they gave us, but we didn’t see any reason they couldn’t get to the TrueCar price and wanted to see what they could do. The price difference was only $100. We also had the invoice with us that showed “Crazy Wally” giving us the number my father walked out of the dealership with the day before, so we weren’t just making up numbers. Dmitry went off to see what he could do regarding the price, only to return after talking to Walid—or more likely just standing against a wall for two minutes to cook up the BS he was going to come back at us with—to tell us that price was only for yesterday. My father was a car salesman for several years and I’m not an idiot, so this wasn’t going to fly. Almost immediately, Dmitry asked why I liked that particular car so much and offered to take a look around their lot to see what we could find. I wasn’t interested, as we were very open from the beginning that the car I wanted was the one from Fullerton Ford—the one we were assured Freehold could get for us without a problem. Not being suckered into the “only for yesterday” price and not interested in looking through their lot since they didn’t have the car I wanted, my father and I made the decision to get up and leave, perfectly content at this point to make the 40-minute drive to Fullerton Ford to purchase the vehicle directly from them. On our way out, Dmitry was sure to tell us that when we didn’t get the car from Fullerton Ford, we could come back to them. Well, Dmitry, that won’t be necessary. We went to Fullerton Ford a couple of days later and were treated with the utmost professionalism from the second we walked in the door to the very moment I drove my car off the lot. I got the car I wanted for the price I wanted, dealt with an amazing sales and finance staff and didn’t at any point have to deal with any of the games you apparently think are OK to play with people. I would have been perfectly fine with you guys just being upfront in the first place and saying you couldn’t meet the price I wanted. I still wouldn’t have purchased the car from you, but I at least would have respected you for being honest. But to toss out a number signed off on by a manager only to turn it into a one-day price the very next day is beyond shady. It was also a short-sighted move on your part. I’m young enough that I will have a number of future car purchases during my lifetime, of which you will receive none of them—not to mention the sales you won’t get from my family members and friends that will absolutely hear about my experience. Additionally, I have to have my car serviced somewhere and won’t be taking it to Fullerton each time. Luckily, there is another local Ford dealership near me, so I won’t be giving you guys that business either. It wasn’t a total loss going to Freehold Ford, though. I got to use the dealership for a test drive. And after dealing with sleazy salesmen like Dmitry and “Crazy Wally,” I got to move on and meet the wonderful people at Fullerton Ford, who you guys could learn something from about how to treat customers. More

outstanding performance by all at Freehold Ford Micheal was honest. Worked with me on a special truck that i needed. listened to me about the specs of the truck i needed. no oh we dont have that t Micheal was honest. Worked with me on a special truck that i needed. listened to me about the specs of the truck i needed. no oh we dont have that truck buy this one. he was pleasant curteous and very knowledgeable in the truck that i needed. he went above and beyond to get me what i needed. i shoped elsewhere and my experiance elsewhere was awful. From uneducated salesmen to arrogant managers. internet advertizement that they wouldnt honor. and i was told they had the truck instock. this was all lies to get me to come there. I walked out and went back to Micheal. im glad i did. both times i went there him and the manager were great people. real people.. my truck was delivered on time in a beautiful condition. I was given a information on operation of my new vehicle. alls i can say is outstanding. Dont waste your time shoping around go to Freehold Ford and ask for Micheal J. Zrebiec. i felt like i was sitting wih my friends. Honestly!! From sales to managers to finance. no back and forth nonsense. He gave me the numbers and found the truck i need from a sister store. He worked hard for me More

good deal I think I got a pretty good deal and the process was seamless. Great customer service. They stayed late to get my deal done to accommodate my schedul I think I got a pretty good deal and the process was seamless. Great customer service. They stayed late to get my deal done to accommodate my schedule. More

New Ford Fusion Dennis Boutote, my sales consultant, was extremely helpful with my selection of car and options. He is very knowlegable about the vehicle, and guided Dennis Boutote, my sales consultant, was extremely helpful with my selection of car and options. He is very knowlegable about the vehicle, and guided me through the order, and delivery process. I would highly recommend him to anyone interested in Ford products. More

Very happy!!My sales person Keith Czerniawski was amazing!! Everyone at Freehold Ford is very nice. Today my sales person was Keith Czerniawski. He was amazing! He helped me so much find my new Ford Fusion. He Everyone at Freehold Ford is very nice. Today my sales person was Keith Czerniawski. He was amazing! He helped me so much find my new Ford Fusion. He was very patient and helped get me the best price. I appreciated that he took his time and taught me all the new gadgets in the car. I love my new car and I will definitely recommend Keith and this dealership to anyone i know looking for a car. Thank you Keith! - Lorenzo More

Dealer Rating I have been going to Dennis Boutote since I was 18 to buy cars. He has never steered me wrong. Always up front about the dealing. I have been going to Dennis Boutote since I was 18 to buy cars. He has never steered me wrong. Always up front about the dealing. More

great service Third vehicle purchased from Freehold Ford with James Kozlowski as my salesman. Great experience again and will be back for more next time I am ready Third vehicle purchased from Freehold Ford with James Kozlowski as my salesman. Great experience again and will be back for more next time I am ready to purchase. More

Friendly, up front, not pushy. My sales rep is Crystal Treadway. I have dealt with Crystal over the last few years and return specifically to deal with her. She puts everything on t My sales rep is Crystal Treadway. I have dealt with Crystal over the last few years and return specifically to deal with her. She puts everything on top of the table. When I have asked a technical question to which she isn't sure of the correct answer, she finds it, dose not try to B.S. her way through. Freehold Ford has afforded me direct information, willingness to work with me on pricing, delivers on sales promises and is very friendly. I go out of my way to deal there, driving 32 miles and passing at least 5 other Ford dealers. As the old commercial said, "try it, you'll like it". More

Great people Our sales consultant was Mike Goldstein and he was very friendly and compromising. Overall we enjoyed our experience at this dealership. We went to Our sales consultant was Mike Goldstein and he was very friendly and compromising. Overall we enjoyed our experience at this dealership. We went to 5 other ford dealerships around the area but we would recommend this one out of all of them. More