Freedom Chrysler Dodge Jeep Ram North by Ed Morse - Service Center

SERVICE REPAIR NIGHTMARE!!! IF YOU LOVE YOUR CAR, GO TO ANOTHER DEALER FOR REPAIRS. A neighborhood mechanic told me that my son's car needed a WATER PUMP. Took the car in, DARYL IF YOU LOVE YOUR CAR, GO TO ANOTHER DEALER FOR REPAIRS. A neighborhood mechanic told me that my son's car needed a WATER PUMP. Took the car in, DARYL in service told me that is was NOT THE WATER PUMP and I paid them $2500, so $2500 later, after weeks of being in the shop and paying for new belts, head gaskets, hoses, etc...my son gets the car back. I told them to perform a tune-up and oil change since he would be driving the car away for college this fall and I did not want him having car trouble while away at college. The car was still LEAKING antifreeze within a week of having it. My son took the car back to FREEDOM DODGE because we were told by Daryl that the service and parts were under 3 yr. warranty and that they would fix it for free. I was told that Daryl was conveniently out all this week so I had to deal with a man named Tim. TIM called my son to tell him, wait for it......THE WATER PUMP NEEDED TO BE FIXED. THE WATER PUMP. I told Tim that the WATER PUMP was the problem WHEN I FIRST BROUGHT IT IN and was told by DARYL that is was NOT THE WATER PUMP. So Tim, tells me we need to pay another $800 for the WATER PUMP that was supposed to have been fixed when I first brought the car in but DARYL said that it was NOT THE WATER PUMP. I know that I am a woman and I hear how service providers take advantage of women, I just hate that FREEDOM DODGE has proven that they do this too and that they do not care about their customers or what the situation is THEY JUST WANT THE MONEY! I now do not trust that they will fix the car right. They will probably mess up something else so that we will have to bring it back for them to repair AGAIN. How do I know that they didn't mess up something so that we have to bring it back to them AGAIN. I do not have any faith in FREEDOM DODGE any more that I do a common robber breaking in my house stealing my money from my purse. FREEDOM DODGE just does it LEGALLY!!! I am a single mom working 7 days a week trying to put my kids in college. I am taking my son's tuition money to get his car fixed, AGAIN. I will not ever take me car to this dealership ever again. I am scared that they may cut my son's brakes or mess up something up so that we will come back and pour more money out to them. This is a scam and a shame and they should not be able to legally do this to unassuming women. It is not fair, it is not right. I do not know how they can sleep with themselves. I pray that God will hear my prayer so that no one else goes through this insanity!!!!! More

Impressive Very courtious staff, expecially your porter (Mac). I was told it could be up to two hour wait. It was completed within one hour. I was very impres Very courtious staff, expecially your porter (Mac). I was told it could be up to two hour wait. It was completed within one hour. I was very impressed. More

Don't deal with Freedom Dealership I schedule recall repairs for my Jeep Liberty. I was told they had all the parts in stock and would take 1 to 2 days for repairs. They where suppose t I schedule recall repairs for my Jeep Liberty. I was told they had all the parts in stock and would take 1 to 2 days for repairs. They where suppose to call me first day with statas. But they did not. In addition after I called second day and being hung up on three times. I was told they did not have the parts and the 4 items that need repaired they haven't finish even one. Also the main repair I needed when call to set up appointment the ball joints are now not available. I wasted $100 on car rental. I'm looking buy a new car also but will never deal with Freedom dealership again. More

Went over to the dealer because my head lights was having some problems, 2011 Dodge charger, the light would go out and if you hit the lights it would come back on for a few days, i brought the car over ther some problems, 2011 Dodge charger, the light would go out and if you hit the lights it would come back on for a few days, i brought the car over there and they said yes it was fixed, well the lights went out again and i brought it back and the man admit that in fact "it was working so they did not look at it". i hit lights in front of him and surely they came on, they want to charge to look at them again, i said i do not trust them to since the last time they did not, People do not just take there word for it question and point when they are wrong and want to take advantage of customer and say the first thing comes to there mouth.. More