Freedom Chevrolet Buick GMC - Service Center

Very Pleased The staff was great on my last visit, especially my service adviser, Chris Hightower. Service is easier when there is one person to deal with directly The staff was great on my last visit, especially my service adviser, Chris Hightower. Service is easier when there is one person to deal with directly. I must say the staff when I drove in were there before I got out of the car to see how they could help. I'm very pleased with my car and I get lots of compliments when I'm out driving. More

Great experience The maintenance was reasonable and completed in a timely manner - the staff were friendly and helpful. I will continue to be a customer at this locati The maintenance was reasonable and completed in a timely manner - the staff were friendly and helpful. I will continue to be a customer at this location More

Fantastic Customer Care My experience for having my car service on May 16, 2015 was great. Mr. Hightower took good care of my needs for my car services. He also recommend s My experience for having my car service on May 16, 2015 was great. Mr. Hightower took good care of my needs for my car services. He also recommend some maintance that would be good to start looking at for my car. This was for my Oil change, and the services wash my car and vaccum it out. But the whole experience was great More

Pleased with the Timely Manner I bought my Hummer H3 for inspection service and Inspection Sticker. As usual, upon arrival I was greeted professionally by personnel. Mr. Chris Hight I bought my Hummer H3 for inspection service and Inspection Sticker. As usual, upon arrival I was greeted professionally by personnel. Mr. Chris Hightower acknowledge me and took my request almost immediately. I was pleased with the service upon arrival and the timely manner my truck was ready. I was given a call back once my vehicle was ready for pick-up. More

Courtesy with Great Care Every time I visit Freedom Chevrolet I feel like a member of a close knit loving family. I am always greeted as soon as I park my car on the outside. Every time I visit Freedom Chevrolet I feel like a member of a close knit loving family. I am always greeted as soon as I park my car on the outside. The person that greet me is smiling and gives me direction to go inside and meet with the person I made the appointment with. Christopher Hightower is the person that takes care of my car. He tells me approximately how long the job will take and asks if I want to wait or do I need a car. When I wait the, my car is usually ready or Chris will let me know. When my car is ready the ladies that check me out are just as courteous. Now, tell me why should I go to another company? Thanks Freedom. More

Great! It's the best dealership experience from purchasing a car to getting the car service! You are acknowledge as soon as you enter the building. The staff It's the best dealership experience from purchasing a car to getting the car service! You are acknowledge as soon as you enter the building. The staff is always helpful and ready to assist to make your visit pleasant! More

Oil Change Upon driving up there was no one to greet the young lady was on the inside saying I'm not going out there it to cold....So I'm waiting for someone to Upon driving up there was no one to greet the young lady was on the inside saying I'm not going out there it to cold....So I'm waiting for someone to help me.I asked to speak with the manager he sitting in the office talking about football never even can out the office to assist me....SERVICE AT THIS LOCATION SUCKS.... More

POOR CUSTOMER SERVICE!! MY CAR WAS TOWED FROM MY APT TO FREEDOM BECAUSE IT WOULD NOT START. I DIDN'T "QUALIFIED FOR A LOANER CAR" SO I DIDN'T HAVE A CAR FOR A WHOLE WEEK. NO MY CAR WAS TOWED FROM MY APT TO FREEDOM BECAUSE IT WOULD NOT START. I DIDN'T "QUALIFIED FOR A LOANER CAR" SO I DIDN'T HAVE A CAR FOR A WHOLE WEEK. NO ONE EVER RETURN MY CALL. EVERY TIME I CALLED I WAS TRANSFERED TO A FREAKING VOICE MAIL. THE GENERAL MANAGER DIDN'T EVEN CALL ME BACK. WHEN I SPOKE WITH HIM HE HUNG UP ON ME. HE TOLD THE SERVICE MANAGER TO ASK ME WHERE I WANTED MY CAR TO BE TOWED TO, INSTEAD TRYING TO HELP ME OUT. THEY ARE VERY UNPROFESSIONAL, THEY DON'T RETURN YOUR CALL, THEY DON'T KNOW WHAT THEY ARE DOING. I WOULD NEVER, NEVER, NEVER GO BACK TO THESE JERKS!!! THEY ARE FULL OF BS. I REGRET BUYING MY CAR FROM THEM, I BOUGHT MY SECOND CAR FROM VANDERGRIFF CHEVROLET WHICH I HIGLY RECOMEND!! STAY AWAY FROM FREEDOM!!! More

I bought a 2008 Cadallic CTS AWD from them. On the test drive I heard a sound from the right rear tire. They checked it and said everything was OK. When I go home I saw a slit in one of the tires, they rep drive I heard a sound from the right rear tire. They checked it and said everything was OK. When I go home I saw a slit in one of the tires, they replaced it under my road hazard. Two months later lights came on the dash, they said the right rear hub was cracked, why didn't they find that when the checked it. I had them put new pads and resurface the disk ( $270). Then I had the oil changed and three months later I found it was 2 1/2 qt's low and I could not get the oil cap off. I took it in for them to fix it (4 hours) and when I got home the oil cap wasn't fixed. I went in and talked to the general manager about them not fixing the oil cap the first time and he said he would check into it and call me by 10:00 the next morning, I never heard from him.I had to take it back again for them to fix the oil cap. I'm never going back there again. More

I purchased my vehicle from Freedom Chevrolet located at 8008 Marvin D Love Freeway Dallas, TX on December 10, 2011. Approximately 9 months after the purchase on 08/23/2012 I began have trouble with the ST 8008 Marvin D Love Freeway Dallas, TX on December 10, 2011. Approximately 9 months after the purchase on 08/23/2012 I began have trouble with the STABILITRAC feature in the vehicle. While driving the vehicle the car would transfer into a service mode and the engine light would then be engaged. (Please see the attached picture labeled Exhibit A of the dashboard once service mode is initiated). My primary concern is the safety hazard this present from my child and I. Once in service mode the car will not accelerate in 1st gear and all three times when this has happened I’ve been driving between 35 – 65 mph. The cars transmission will shift down to 1st gear and violently shift to 2nd which is another safety hazard seeing that I have a young child the rate of slow down speed would cause serious bodily harm to her if she is ever in the car when this happens. I’ve had this issue multiple times and when I take the car into Freedom Chevrolet’s Service Department I’m told that the wiring from the accelerator to main computer chip has been worn down or cut. The Service Department replaces the wiring places and the vehicle back in drive mode and tells me everything is fixed and works satisfactory. Once it happened on February 11th, 2013 I immediately took a picture of the dash board (Exhibit A – Date Stamp 8:19pm on 2/11/2012) and once the vehicle was safe at my house took pictures of the wiring intact (Exhibit B – Date Stamp 9:49pm on 2/11/2012). This was important since I was traveling at a high-rate of speed and an 18 wheeler was 30 to 50 yards behind me when the truck began to lose power. The next morning I took the car into the service department and the service representative brought me a the connector box for the wires with all of the wires being cut. I then showed the picture in Exhibit B to the service representative and pulled the date and time stamp of the incident and received no response. I took my vehicle back to the dealer for repairs on 08/23/2012, 10/15/2012, and 02/12/2013, but to date, the dealer/servicer has been unable to find or correct the problem. Attached are the copies of the repair orders which document the dealership’s attempt to repair my vehicle. My primary concern is the safety of my child and myself when traveling in the vehicle. It seems as if the service technicians have exhausted every real attempt to understand why the truck is defaulting to a service mode, and have resorted to manipulating the condition of the truck in order to satisfy my inquiries. I'm glad that I live in Texas and can pursue the repuchase of the vehicle under the TX lemon law statues. If your having problems with your vehicle google texas lemon law to see if the state can enforce your claim. More