Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
124 Reviews of Fredy Kia - Service Center
Sort by
April 02, 2015
Service Department mistake and I'm paying for it! My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the nearest Kia Dealership (Gay in Dickinson) Gay informed me the reason I was having the problem is because the last oil change (done my Freddy's service department) they put 2 quarts too much oil and the oil was being sucked into the engine! They thought the car was fixed and it wasn't now not only is it making the horrible sound it also has the oil and engine light on. I called Freddy Kia and spoke to Jay, considering Gay told me they were the source of my problem I was having with my car in the first place. Jay said he would look at my car if I brought it to him but could do nothing further for me on another vehicle. This baffles me considering from what Gay Pontiac has told me the reason I’m having the car issues is because a service man at Freddy Kia put too much oil in my car when they did the oil change last. I explained that to Jay and it made no difference. Jay with the service department is not trying to do anything to help correct the mistake that was made in the service department. His words to me were “since I cannot supplicate the problem I cannot help you” and “I cannot agree or dis-agree the mistake was made here since I cannot duplicate it”. After I explained to him that my oil light and engine light are on and the sound that was coming from my car. He told me if I wanted to drop it off I could. Why would I drive my car with the engine and oil light on from Texas City to Houston? That’s at least an hour drive. Furthermore why would a service department recommend I do that with the car being in that condition? 1 that is not safe and 2 that is doing more harm and stress to the engine. I am completely appalled by the treatment and lack of consideration for their customers. My car is my only means of transportation and I work 7 days a week! More
by mrsv0524
Employees Worked With
Jay
March 14, 2014
I made an appointment for 7 am but apparently the service rep made it for 7:30 am so now I will be late to work. Thanks for nothing Fredy Kia rep made it for 7:30 am so now I will be late to work. Thanks for nothing Fredy Kia More
by drperk
Employees Worked With
Who knows.....never introduced himself
December 13, 2013
Angel is a GREAT Sales Rep. The Service Dept. is Opposite on the other hand! I had a used Kia still under warranty. The radio was under warranty and needed to be replaced and when I picked up car, it the da on the other hand! I had a used Kia still under warranty. The radio was under warranty and needed to be replaced and when I picked up car, it the dash was gouged badly. They have you sign, hand keys over and hope you hurry out of there. I traded that in for a Brand new Kia and the rim was needing replaced due to hitting curb from being test drove or someone else, (somehow.. unknown to me as it was there when bought) a dent was in the edge of body, went in shop and when I went to pick up, you could still feel and see it. Trying to get ahold of Service Manager for 3 weeks, still have not heard from him. I have called the dealership and put on hold by several people after they pick up the phone, sat on & off hold for 25 minutes and still no one has helped me or tried fixing the issue.. I hung up and called Owner... waiting to see how long till this is fixed. GO Elsewhere if you want Great Customer Service from all Employees and returned phone calls!!! More
by rmedlin13
Employees Worked With
Mike R, Mike S, Sergio, Angel, JD,
October 30, 2012
Wow..NEVER again!! Ill drive 30+ miles to another Kia dealership. Rude, slow and unprofessional. Im disgusted! Who curses in front of children..really? I guess they'll hire ANYbody. dealership. Rude, slow and unprofessional. Im disgusted! Who curses in front of children..really? I guess they'll hire ANYbody. More
by christina_713
Employees Worked With
Supervisor
