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Fredy Kia

Houston, TX

4.9
595 Reviews

11711 Gulf Fwy

Houston, TX

77034

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Showing 595 reviews

June 19, 2014

Referral Run Around I purchased my car from AK he was OK. I was told about the Referral Program... So I refer my brother and sister who both purchased brand new Kia Optim More

by kennishaskelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AK, BRIAN MARTIN
May 25, 2014

Awesome job Josh and Sam were there for us every step of the way. They helped us choose the right vehicle that would fit our needs and found us a bank to finance More

by marybethcrouch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Varney and Sam
May 19, 2014

WORST DEALER EVER This is by far the worst dealership I have been to and in existence. This place is full of xxxx. The people are very unprofessional and the manager wi More

by aherna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Martin
April 12, 2014

Tberry06 The initial contact was much different than I had experienced before. I was in constant communication with my salesman William and his promptness in r More

by Stberry06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William and Charles
April 09, 2014

Referrals are SCAMS I have purchased a vehicle with Fredy Kia about almost 2 years ago. I have referred a friend to purchase a vehicle and still YET to recieve a referr More

by claudia9248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William
Apr 10, 2014 -

Fredy Kia responded

My name is Sergio Zubia and I am the Internet Director at Fredy Kia Motors. I am writing because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced while at our dealership. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Please contact me . Sergio Zubia 713-941-3600 sergiozubia@fredykia.com

March 14, 2014

I made an appointment for 7 am but apparently the service rep made it for 7:30 am so now I will be late to work. Thanks for nothing Fredy Kia More

by drperk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who knows.....never introduced himself
March 01, 2014

We had a wonderful experience with the purchase of our new vehicle. The friendliness and speedy process was the best. Dwayne Curtis was exceptional! We would highly recommend his services to friends and f More

by Marlavasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Curtis
February 14, 2014

William was very help along with his supervisor in helping me fulfil a need. They were successful in getting the deal i needed Thanks agaim guys Roceal More

by mrhouston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Fuentes
February 11, 2014

The ONLY positive of dealing with Fredy Kia was my salesperson, Marilyn Holguin. She was fantastic and went out of her way to help me even though I ended up purchasing from the buy here pay here lot More

by clthompson73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marilyn Holguin
Feb 20, 2014 -

clthompson73 responded

UPDATE: After posting my review I was contacted by the dealership under the guise that they wanted to fix the situation. After submitting a seven page, detailed complaint letter to the Internet Manager, Sergio Zubia, and filing a BBB complaint regarding the service issues only, they have not bothered to respond. I am only asking for 4-5 minor repairs (including fixing the only lock on the vehicle so I can actually unlock the door without problems) and a 90 day warranty for major issues on the used car I feel coerced into purchasing after a bait and switch situation. I had hopes that Fredy Kia and Fredy Used Car Sales, LLC would have corrected this situation but they refuse to respond. Be ware of any dealings with these companies (all owned and operated the same person).

January 09, 2014

Superb, refreshing experience! Professional, integrity, precise, thorough, organized, caring, respectful. No false pretense. Keeps his word. Patiently answers questions, gets you in/out. Best experience. More

by Sherry Parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Curtis
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