Fredy Kia

Great people and teamwork to get you in a car! Thank you Jerry Garrett and Sam for getting me into my 2015 Kia Optima with my trade in! Liked that you always kept me in the loop of what was going o Thank you Jerry Garrett and Sam for getting me into my 2015 Kia Optima with my trade in! Liked that you always kept me in the loop of what was going on while I waited. It is greatly appreciated and great job!! More

Completely Satisfied My salesperson was Terard Jackson, and he was all about customer satisfaction. Extremely customer friendly. He made certain that I left with the car My salesperson was Terard Jackson, and he was all about customer satisfaction. Extremely customer friendly. He made certain that I left with the car that I came for. More

Buying my 2016 Sorento was easy and quick I went in expecting the worse thinking I wouldn't get approved for the interest I wanted even though I had a big down payment. I met Mr. Marco Negret I went in expecting the worse thinking I wouldn't get approved for the interest I wanted even though I had a big down payment. I met Mr. Marco Negrete a Finance Manager there and he was so professional and helpful. He didn't get me approved the same night and explained it was late and the bank reps were not available but promised to call me and update me the next day and did just that. He got me my interest rate I wanted and when I arrived to complete my transaction he provided me with my financial options and the benefits of having my extended warranty and other things. He made things simple and easy to understand and the whole process was smooth quick and easy. He is a true professional who cares about his customers. I would strongly recommend him and Fredy Kia to all my friends and family. I will continue to do business with them. More

3 Hours Lost I was called by a sales person to come in and look at a vehicle I was interested in. My husband and I drive for 40 min. to get there and they dont ha I was called by a sales person to come in and look at a vehicle I was interested in. My husband and I drive for 40 min. to get there and they dont have the vehicle. Soooo, we check out another vehicle and 3 hours later get approved, but they dont want to give me a price! They continuously tell me that I've been approved but they could not give me a price on he vehicle because they wanted a commitment first. I've never heard of that.....guarantee that I will get a vehicle with them and they will give me a price. Hmmmm, that didnt sound right. They're vehicles are old and run down and EXREMELY OVER PRICED!!!!! Go somewhere else, save your time....Horrible customer service and definately in for the "con", not to sell you a decent car. RUNNNN!!!!!!!! More

scam artist started the whole process in June and gave them $2350 for down payment. I got put into 4 different cars the last one we have had for a month and a hal started the whole process in June and gave them $2350 for down payment. I got put into 4 different cars the last one we have had for a month and a half. We haven't signed any papers. We find out that they have stole our money and will not refund us the down payment and they took the car that we where in. They are crooks all of them. More

Run, run, run This was the worst experience ever. They told me I was approved, I drove the car for two weeks and then had to take it back because they lied about th This was the worst experience ever. They told me I was approved, I drove the car for two weeks and then had to take it back because they lied about the financing. Please run from this place.... They lie,lie, lie. I would give them know stars if I could. More

Choose a good salesman. Ask for John. While I was not able to find the car I wanted here, I was fortunate to have a great salesman. John Williams is the man. My past experience at Fredy ha While I was not able to find the car I wanted here, I was fortunate to have a great salesman. John Williams is the man. My past experience at Fredy has been very mixed- the usual lowball phone quotes and expensive add-ons that "actually" cost the listed price. Just be sure to do your homework, have good credit, and don't believe everything a new car manager may tell you. More

Worse Experience Ever If I could write this review with no stars I would. I would never buy a car from Fredy Kia. The first day I walked in I was in need of a car badly, ye If I could write this review with no stars I would. I would never buy a car from Fredy Kia. The first day I walked in I was in need of a car badly, yes they got me approved but after that it went down hill. I kept asking what amount was I approved for was never told, offered a Rio and I didn't want it so we went to the Forte and i agreed. The salesman then changed it back to the Rio. That day the amount was one thing and the next it was way more and payments plus they wanted me to pay 29,000 in the end for a basic model with no power locks or window. Are you serious, i will not be buying a Kia Ever in Life due to this experience !!! More

What a scam These guys are lower then low. Worst experience I've ever had buying a car. It was lies after lies. Do not trust them. JOKE These guys are lower then low. Worst experience I've ever had buying a car. It was lies after lies. Do not trust them. JOKE More

Service Department mistake and I'm paying for it! My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the nearest Kia Dealership (Gay in Dickinson) Gay informed me the reason I was having the problem is because the last oil change (done my Freddy's service department) they put 2 quarts too much oil and the oil was being sucked into the engine! They thought the car was fixed and it wasn't now not only is it making the horrible sound it also has the oil and engine light on. I called Freddy Kia and spoke to Jay, considering Gay told me they were the source of my problem I was having with my car in the first place. Jay said he would look at my car if I brought it to him but could do nothing further for me on another vehicle. This baffles me considering from what Gay Pontiac has told me the reason I’m having the car issues is because a service man at Freddy Kia put too much oil in my car when they did the oil change last. I explained that to Jay and it made no difference. Jay with the service department is not trying to do anything to help correct the mistake that was made in the service department. His words to me were “since I cannot supplicate the problem I cannot help you” and “I cannot agree or dis-agree the mistake was made here since I cannot duplicate it”. After I explained to him that my oil light and engine light are on and the sound that was coming from my car. He told me if I wanted to drop it off I could. Why would I drive my car with the engine and oil light on from Texas City to Houston? That’s at least an hour drive. Furthermore why would a service department recommend I do that with the car being in that condition? 1 that is not safe and 2 that is doing more harm and stress to the engine. I am completely appalled by the treatment and lack of consideration for their customers. My car is my only means of transportation and I work 7 days a week! More