Fredy Kia

Service Department mistake and I'm paying for it! My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the nearest Kia Dealership (Gay in Dickinson) Gay informed me the reason I was having the problem is because the last oil change (done my Freddy's service department) they put 2 quarts too much oil and the oil was being sucked into the engine! They thought the car was fixed and it wasn't now not only is it making the horrible sound it also has the oil and engine light on. I called Freddy Kia and spoke to Jay, considering Gay told me they were the source of my problem I was having with my car in the first place. Jay said he would look at my car if I brought it to him but could do nothing further for me on another vehicle. This baffles me considering from what Gay Pontiac has told me the reason I’m having the car issues is because a service man at Freddy Kia put too much oil in my car when they did the oil change last. I explained that to Jay and it made no difference. Jay with the service department is not trying to do anything to help correct the mistake that was made in the service department. His words to me were “since I cannot supplicate the problem I cannot help you” and “I cannot agree or dis-agree the mistake was made here since I cannot duplicate it”. After I explained to him that my oil light and engine light are on and the sound that was coming from my car. He told me if I wanted to drop it off I could. Why would I drive my car with the engine and oil light on from Texas City to Houston? That’s at least an hour drive. Furthermore why would a service department recommend I do that with the car being in that condition? 1 that is not safe and 2 that is doing more harm and stress to the engine. I am completely appalled by the treatment and lack of consideration for their customers. My car is my only means of transportation and I work 7 days a week! More

Excellent Service! My experience with Fredy Kia was excellent. Mr. Sam Smith sold me a 2015 Optima, he was very professional and friendly, he made me feel like family, I My experience with Fredy Kia was excellent. Mr. Sam Smith sold me a 2015 Optima, he was very professional and friendly, he made me feel like family, I really feel like he gave us the best deal he could. I am so happy with my new car and with the way they take care of me! Thank you Fredy Kia!! Thanks Mr. Sam Smith! You rock! More

What a mistake These dudes are want to be huslers. Don't give them a "deposit" and Keep your back to the wall if you end up in this dealership. Liars, Cheats and Thi These dudes are want to be huslers. Don't give them a "deposit" and Keep your back to the wall if you end up in this dealership. Liars, Cheats and Thieves. Most come from Durrett Motors and those guys try to bend everyone over More

Wow amazing Fredy Kia This dealership is by far the most organized and friendliest I have been to. Sam Smith and Josh kia manager helped me out and was very knowledgeable w This dealership is by far the most organized and friendliest I have been to. Sam Smith and Josh kia manager helped me out and was very knowledgeable when it came to cars they were also Caring, Giving, Super helpful Hard working, excellent people skills and great with my kids Yes. I would highly recommend Sam Smith and Josh at Fredy Kia. Fredy Kia was a great place to purchase my new car. Thank you Sam and Josh you both worked so well together on helping me make my decision obvious More

HORRIBLE customer service. Called and was put on hold for TWO HOURS. This dealership is a joke they will put out a promotion then screw you over as much as they can. Do not go t Called and was put on hold for TWO HOURS. This dealership is a joke they will put out a promotion then screw you over as much as they can. Do not go to this dealership not worth the time. More

Great Experience Megan was wonderful to work with! Even though we weren't able to make a deal, Victor Cruz (manager) was honest and fair! We definitely recommend this Megan was wonderful to work with! Even though we weren't able to make a deal, Victor Cruz (manager) was honest and fair! We definitely recommend this dealership! :) More

Lie on phone They called me and asked questions about my VIN and social security. Then they said you are qualified for a new vehicle with SAME or EQUAL amount of m They called me and asked questions about my VIN and social security. Then they said you are qualified for a new vehicle with SAME or EQUAL amount of minimum payment that you currently have. I unfortunately believed on them and became happy. I went there and wasted around 3 hours. They were offering much higher than my current minimum payment. I strongly recommend please don't waste valuable hours of your precious life. I have experienced same thing three times. More

I LOVE RAY WASHINGTON!!!!!! He is the best salesman ever. He is very patient, he is very easy to talk with , I had a wonderful experience with Ray Washington. He is the best salesman ever. He is very patient, he is very easy to talk with , I had a wonderful experience with Ray Washington. More

Great place to buy a car Friendly.. Helpful... Worked with what i had..Wouldn't buy from another dealership ever.. Love my car.. Best deal in town.All around great.. Thanks..t Friendly.. Helpful... Worked with what i had..Wouldn't buy from another dealership ever.. Love my car.. Best deal in town.All around great.. Thanks..thanks .. Thanks !!! More

Referral Run Around I purchased my car from AK he was OK. I was told about the Referral Program... So I refer my brother and sister who both purchased brand new Kia Optim I purchased my car from AK he was OK. I was told about the Referral Program... So I refer my brother and sister who both purchased brand new Kia Optima's on the same day. $200.00 easy I thought. . NO... I have called and called to try and resolve the issue when I was finally advised that I will not get my referral because the loss money in the deals made with my sister and brother. I am completely confused as to what this has to do with my referral. I have reported their false advertisement to the BBB as well as made a complaint with the Texas Attorney General. I plan on contacting Mr. Martins supervisor today as I was told Monday he would call me back. I will not let this go until Fredy Kia gives me the Referral or they are reprimanded for false representation. I hate when people yank my chain!!!! More