Fredy Kia

Attempt for a new Kia Although I wasn't able to drive off with a new vehicle I am completely happy with the service they provided when I am completely ready to buy my new f Although I wasn't able to drive off with a new vehicle I am completely happy with the service they provided when I am completely ready to buy my new forte I will go to them again. Everything just felt right. More

Bad service techs Horrible service department!! My car went in for my sunroof to be repaired and I came back with a broken arm rest/cup holder!!! I called and the manag Horrible service department!! My car went in for my sunroof to be repaired and I came back with a broken arm rest/cup holder!!! I called and the manager and tech denied that they damaged my car! I will never go back and highly recommend you don't take your car there to be repaired!! More

Phone service is horrible!!! Called to try to get answers to some questions I had & I kept getting thrown around from person to person left several messages to see if anyone would Called to try to get answers to some questions I had & I kept getting thrown around from person to person left several messages to see if anyone would call me back but I was the one calling hours later. I understand there are more customers that need help but I am a customer too, it seems like when they want to make a sale that's when EVERYBODY is available to answer ANY questions you have. More

Used car department Well i been having my car now for 4 months.. Yes i have high miles but if u keep up your basic stuff on your car... You will be ok.. Karla was awsome Well i been having my car now for 4 months.. Yes i have high miles but if u keep up your basic stuff on your car... You will be ok.. Karla was awsome very friendly..direct not going mislead u... Will give YOU the opportunity and work with you if things happend... I LOVE HER CUSTOMER SERVICE... I have and will keep recommending people to Karla More

Cheat customer This complaint will be reflected on the company's BBB Business Review for 36 months from the close date with the following language: "The company fail This complaint will be reflected on the company's BBB Business Review for 36 months from the close date with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed." Fails to perform the insurance content Unilateral breach of contract More

Beware! This company condones theft by its employees. A down payment was received by a sales associate who took the money and quit. This company did not ste This company condones theft by its employees. A down payment was received by a sales associate who took the money and quit. This company did not step up and return our money. This company is horrible, do not buy here! More

fantastic! I called Nick Knightly today from work because a friend of mine told me how effortlessly she was able to purchase a car. I was highly doubtful becaus I called Nick Knightly today from work because a friend of mine told me how effortlessly she was able to purchase a car. I was highly doubtful because I have some credit issues. I should have had no doubt at all. Nick was amazing. He was able to get me approved in less than 30 minutes with less money down than I expected. He got my payments exactly where I needed them and I am going home in a brand new car TONIGHT! More

Sam Smith This was our third KIA and Sam Smith made the process fast and easy. Thank you Sam Smith Haley loves the car From The Kattners This was our third KIA and Sam Smith made the process fast and easy. Thank you Sam Smith Haley loves the car From The Kattners More

Horrible! I was very unsatisfied with my experience this time. The first time I came to Fredy Kia, my car salesman was Randy. He was awesome and I was able to w I was very unsatisfied with my experience this time. The first time I came to Fredy Kia, my car salesman was Randy. He was awesome and I was able to walk out with my 2015 kia rio the same day. It has been almost two years since I had my car and I was thinking about a trade in. I got a call from Edgar about a buy back and made an appointment. The day before the appointment Edgar asked me to reschedule because of the weather which I did. So the day of the reschedule Edgar confirmed my appt with me. He also confirmed again the day of. Thirty minutes before my appt, in route to kia, someone else called me and asked if I could reschedule AGAIN because they were short staffed. (Which I told them no because I'm coming all the way from across town). Then they tell me well we are going to have get someone else to work with you meaning I couldn't have the guy that set my appt because they were short staffed. That's not my issue. Already bad customer service and I didn't even make it to Kia yet. When I arrived to kia Jonathan approached my car, not professional at all, I didn't even know he was a car salesman. We sat in his office all he had me do was sign a paper, tried to MAKE my dad sign as a co-signer, and did not give enough information. He told me he did not have a answer for me because the banks was closed but it was "looking good for me". He stated he would call me the next morning with the next step. I waited all morning for a call back. I had to call back three times to speak with him just for him to say sorry it was not approved. He did not say anything else, no other options I had to say something just for him to respond and say bye. Terrible, terrible, terrible. I'll give my business and money to someone else. Never again!!! More

I got conned. Went to buy my wife a Kia Soul, we agreed on certain terms and they drew up the finance paperwork. Though it was my fault for not double checking I ha Went to buy my wife a Kia Soul, we agreed on certain terms and they drew up the finance paperwork. Though it was my fault for not double checking I had not noticed they had raised the interest rate 4 percent. I didn't notice until I got home. I guess that's what happens when you trust what they are telling you and not double checking behind myself. They took advantage of me for being a first time buyer. Can't blame anyone but myself but they shouldn't have pulled one over me. More