Fredy Kia

Don't waste your time Went in to look at a vehicle that we called about that morning at 9. At the dealer at 7pm and the car is still in the "bull pin". Finally we go over t Went in to look at a vehicle that we called about that morning at 9. At the dealer at 7pm and the car is still in the "bull pin". Finally we go over the the lot where it is at and I will be surprised if I don't get Malaria from all of the mosquitos that swarm us. Went back to the dealership and waited for about 45 minutes for them to figure out where the porter was and how to get the keys to unlock the gate. All this time there is no less than five or more employees just standing around and not doing anything. So after test driving and deciding to buy the vehicle with cash no financing involved. They add in almost $1000 of extras, etching, windshield protection for 1 year and the "elite package" to protect the paint. This is a 2013 model used car to begin with. So total price with TT&L and some other bogus fees that they could not break down it was $10,456. Starting price was $8500. So a increase of 2K with add on items that we stated that we did not want the best they would offer was $10,000. So the "manager goes on and on about how they make money by financing, and we have told him two times already we will pay cash. Needless to say no deal. Bait and Switch at its best. Incompetent salespeople who cannot even explain all the items that are being paid for, just generic answers. DON'T WASTE YOUR TIME AT FREEDY KIA! More

Overall great experience!! Had a great experience. Went in to buy one car and ended up buying two!! Eli was our salesman and he was awesome. Dealt with Mike and Mike in finan Had a great experience. Went in to buy one car and ended up buying two!! Eli was our salesman and he was awesome. Dealt with Mike and Mike in financing and in general. Would recommend them to my friends. It was a long process but they were very patient with all of my questions. More

Great experience After a disappointing experience at another Kia dealer we decided to try out Fredy Kia. I am so glad we did. Eli was an outstanding salesman letting After a disappointing experience at another Kia dealer we decided to try out Fredy Kia. I am so glad we did. Eli was an outstanding salesman letting us test drive anything we needed and explaining the differences I finally decided on a Kia Optima for me and a Kia Sorento for my fiancé. Did the paperwork for my car and got me squared away and then began the process for her vehicle. They had to secure it at a different dealer so we had to go back on Labor day to pick it up. Both Mike's in financing were awesome and had an overall great experience! I would recommend giving them a try! More

Bad and lied to Went get a car they got approved and went to finance to sign the paper.this they needed my wife id .got that and went on Wednesday to the car .then ke Went get a car they got approved and went to finance to sign the paper.this they needed my wife id .got that and went on Wednesday to the car .then keep us for 2 hours and didn't tell us anything.we needed a cosigner . the manager was dishonest.the salemen didn't know why.? More

cero integrity, not profesional, no respect I attended my appointment in time and after a few minutes they informed me that they did not have the part offering me a car wash for the inconvenienc I attended my appointment in time and after a few minutes they informed me that they did not have the part offering me a car wash for the inconvenience and that they would call me when they had it, so I suggest you call another dealer to see if they had the part in stock when they answer that they are not my secretary, then I had no choice but to speak with the general manager and have the part brought from another dealer as I had suggested ,the service is a real disaster More

Bait and Switch - Deceptive Trade Practice Bait and switch is the name of their game. Salesman, Roberto Cazares, assured me the final drive out price would be $1,000 lower than their competitor Bait and switch is the name of their game. Salesman, Roberto Cazares, assured me the final drive out price would be $1,000 lower than their competitors as per their company's guarantee. All I had to do is bring proof. I provided the paperwork and they approved the guarantee. We were excited about the new vehicle. We picked out the color, specs, etc. We discovered they added unwanted extras into the final price. The price ended up being higher than their competitors. We declined citing the price guarantee. They refused to close the sale until we agreed. It was 8pm and we were exhausted. This is their tactic - promise the moon and slip in unwanted charges in hopes you will fold. They play Christian music in their lobby. Wolf in sheep's clothing. Don't fall for their dirty tricks. There are federal and state laws against Bait and Switch. Suggest you contact regulators such as the Federal Trade Commission, Harris County Office of Attorney General, Texas Atty General, Texas Comptroller or Texas Dept of Motor Vehicles if you fall prey. Keep all of your documents, receipts, emails, etc. The regulators want to hear from you. More

Satisfied customer Niles Irsan is awesome he was able to get me a new vehicle and made it so easy! I will definitely spread the word and send any one I know looking for Niles Irsan is awesome he was able to get me a new vehicle and made it so easy! I will definitely spread the word and send any one I know looking for a vehicle to Fredy Kia! More

***NEVER AGAIN ** The worst cart buying experience I have ever had! DO NOT WASTE YOUR TIME >> TOTAL CON MEN!!! Tried to sneak in excess charges on the finance contract! The worst cart buying experience I have ever had! DO NOT WASTE YOUR TIME >> TOTAL CON MEN!!! Tried to sneak in excess charges on the finance contract! More

Unacceptable behavior from Sales Manager On Wednesday, June 12, 2019, I went to Freddy Kia located at 11711 Gulf Fwy, Houston TX 77034 to buy a preowned vehicle and was completely appalled an On Wednesday, June 12, 2019, I went to Freddy Kia located at 11711 Gulf Fwy, Houston TX 77034 to buy a preowned vehicle and was completely appalled and shocked at the dismissive behavior of the sales manager. He reneged on our deal to buy a preowned vehicle because I didn't feel comfortable signing finance papers without inspecting or test driving the vehicle. Here are some additional details to my ordeal: 1. They tried to give me a price higher than the internet price 2. The vehicle wasn't currently available because the dealership owners wife was driving it and didn't feel like bringing it back to the lot 3. After 3 hours of doing all of the preliminary paper work, I finally settle on a deal and get a fair price with the condition I like the vehicle when I inspect it and test drive it. 4. I was ready to buy, contacted my in insurance company and stared that process, but when we went to finance I told the sales manager that I didn't feel comfortable doing the paperwork to finance a vehicle I hadn't seen nor driven. The sales manager then commences to tell me the law and that the sale isn't final until I drive off the lot and that the vehicle would be available the next day. I tell him I'm still not comfortable with signing finance papers can we do it tomorrow when the vehicle is available. He sarcastically and dismissively tells me, thank you and have a nice day. The sales associates were nice, transparent, and very helpful, but the sales manager's behavior was unacceptable. More

Horrible and unprofessional. No customer respect what so eve They will con you and sale you a vehicle that is totally different when described. Gave me xxxxxxxx warranties from Gil in the finance department. No They will con you and sale you a vehicle that is totally different when described. Gave me xxxxxxxx warranties from Gil in the finance department. No buyers guide as well. Turbo and Justin G have been promising me parts for almost a month now that I never have seen. Dont even try and reach sales manager Justin G cause all he does is not speak or return phone calls. These people are con artist and full of xxxx. Never buy a vehicle from these thieves. Worst car buying experience I have ever encountered! Trash! More