Fredy Kia

I went in for service that I scheduled online. When I get there I ask them to look at an additional problem I had but did not put in the description. Instead of just going and talking to some while I am actu there I ask them to look at an additional problem I had but did not put in the description. Instead of just going and talking to some while I am actually there they make me sit in the service line and call someone. While on the phone they inform me that not only can they not look at the additional issue but that they will need me to leave the car overnight. Why wasn't this told to me when I scheduled the appointment. And If I have to leave the car how do you not have time to look at the other issue. Way to go above and beyond for your customers. This is not the first time I have had terrible customer service here. I will not be going back. More

I receNtly purchased a car with Preston. Before I sigNed my life away things were great ;however, that changed quickly. I had To tell him to pull floor mats in my car after him forgetting 2x. I pulled Off t my life away things were great ;however, that changed quickly. I had To tell him to pull floor mats in my car after him forgetting 2x. I pulled Off the lot without a full tank and he blamed it on only one person having access to their gas card. I was Promised tint and never received it. Everytime you call he’s lost and give you the run around . This is my 3rd car with Kia and by far is the worst experience. My other cars windows were tinted within the next business day of purchase. I do Not recommend him as a sales person. The dealership is going down as a whole!!!! More

I recently bought a vehicle at this dealership. My rating is based on the lack of customer service or perhaps better described as non existing. I don't recall the sales mans name. I believe it was Freddie W is based on the lack of customer service or perhaps better described as non existing. I don't recall the sales mans name. I believe it was Freddie Williams, but when it comes to sales that's all he was about. He pretty much tries to get you to sign stuff. The few times I asked him how certain features worked he couldn't put his phone down long enough to show me. He would just point me in the direction of the service department and tell me to ask them? The customer service Manager shows little concern for the customer as well. When he tries to get me to submit 5 star reviews and if I can't he would address my concerns. I told Rafael Chavez my concern in different emails which he apparently disregards with no response. It seems only thing he can send is automated emails. Other then that the General Manager was helpful and Mr Reed in Finance was great. More

They use fake advertising. Just wasted 2 hours. Don’t bother. They will offer anything to get you in the door and then say that it wasn’t a third party Facebook thing. bother. They will offer anything to get you in the door and then say that it wasn’t a third party Facebook thing. More

The salesperson Brandon wasted my time after calling the day before & telling him specifically 3 times of what I wanted & the amount I could not go over. He shows me older models with cigarette holes in the day before & telling him specifically 3 times of what I wanted & the amount I could not go over. He shows me older models with cigarette holes in the seat & the newer vehicles were $10,000 over what I told him I wanted to spend. This is why car salesman have bad reps. If u go to this lot it is because u didn’t read this first. More

I bought a used car from them back in April of this years. Only had it for only two month they came me a 3 month power train warranty on the vehicle. I brought it in to get service. I was told they cou years. Only had it for only two month they came me a 3 month power train warranty on the vehicle. I brought it in to get service. I was told they couldn't find my paperwork on the purchase. So I had to wait for the financial company to pick up the vehicle from the first one I had before because they forge my signature on a document that made me lose my first financial company and then they kept on running my credit to fine a new company to take the purchase which remind you I already had in my possession at the time. At this point I was upset and mad as xxxx because my check engine was on and I kept getting a code P0011 which is the intake cramshaft sensor. To make the story short don't buy I used car from them because the warranty on the vehicle they give you they don't honor it. Especial when one the parts department say we don't have to tool to diagnostics your vehicle. Now I have to fine someone to fix the vehicle and pay the note on a not running vehicle. All you will heard from them we will call you back on it . After that they don't call you back at all. But the salesperson Mario was great. It your financial department that was suppose to call me back. Because they had to update my paperwork with another financial company. I just had a horrible experience and will not go back to them at all. More

Very good experience I cannot say enough good words. My sales person Randy Jackson was super, honest & trustworthy. The manager worked with me so so well. I got a deal that could not have been better. Than sales person Randy Jackson was super, honest & trustworthy. The manager worked with me so so well. I got a deal that could not have been better. Thank you both for making me a happy customer Glenn Owens More

Wonderful Dealership With NO Pressure. The Salesman Stuck To His Word Of Having Low Down Payment && Low Monthly Payments. THANK YOU GUYS FOR MY NEW CAR 😊 To His Word Of Having Low Down Payment && Low Monthly Payments. THANK YOU GUYS FOR MY NEW CAR 😊 More

Wonderful Sales Lady Sue! We came here to purchase a truck that would meet our needs. We only had 1000.00 for downpayment which wasn't enough to satisfy the lender. Sue and oth We came here to purchase a truck that would meet our needs. We only had 1000.00 for downpayment which wasn't enough to satisfy the lender. Sue and others worked very hard to make this deal happen for us and they did it. I received several calls and texts from them during the process so that we were always informed of what was happening. I appreciate the customer service and the great truck that we were able to purchase. More

Very pleased with the service I received with Mr. Muhammed! He listened to all my needs I was looking for and I left with a brand new Sorento. Muhammed! He listened to all my needs I was looking for and I left with a brand new Sorento. More