Freds Executive Auto
Woodbridge, VA
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Dealership sold car with problems Please avoid buying a car from this dealership. We bought a used 2013 Honda Civic. While buying the owner of the dealership was very friendly & told u Please avoid buying a car from this dealership. We bought a used 2013 Honda Civic. While buying the owner of the dealership was very friendly & told us that we could bring the car back if there was any issues. After driving it on the very first day, we noticed that the AC was not working. After calling multiple times the salesman Shams & others told us to bring it to their affiliated auto repair shop. When we finally took it to their affiliated shop (Alexandria Car Clinic) for repair, they told us that there was a leak & it would cost $500 (there were other issues like the rear window could not be opened, etc.). We contacted the dealership hoping they would take care of it (as it was an existing problem). The dealership refused to take care of repair charges saying it was too late (it had only been a month & 10 days & we had been constantly trying to get in touch with the salesman). On the whole, I would caution anyone from buying their car from this dealership. More
Never Again Poor customer service with the tag and title people. Tags took much too long to get to us, so much so that they expired. Had to take off a day from wo Poor customer service with the tag and title people. Tags took much too long to get to us, so much so that they expired. Had to take off a day from work to wait for them in regular mail because they were too cheap to send next day. Had to go to MVA to get registration and stickers ourselves. On top of that had to get car re-inspected because of it all. Spent about $300.00 to get all of this done.........and again this was something we paid for when purchasing the car. Now 2 weeks later, we are still waiting for our refund from them. NEVER AGAIN!!!!!! More
Cool Owner. If you go into this dealership, you should talk to the owner, because the guy is a really good person... I went to Fred's to buy a used car, but after If you go into this dealership, you should talk to the owner, because the guy is a really good person... I went to Fred's to buy a used car, but after some issues with the car I left. but after a few days, the owner himself called me and made sure I was happy and explained the issue more in detail. More
Great service and great vehicles I want to extend my gratitude to everyone at Fred's executive auto. I bought a Mercedes benz E class I'm very satisfied, I've driven the car for an en I want to extend my gratitude to everyone at Fred's executive auto. I bought a Mercedes benz E class I'm very satisfied, I've driven the car for an entire year and the car is still immaculate. I can tell you from experience not many dealers out there will take the time to make sure you are fully satisfied. At Fred's you can rest assured that you will get a quality Veichle and a great deal. Thank you freds automotive for the excellent service and the beautiful car!! More
Fair Dealing and Outstanding Service I had an outstanding car buying experience at Fred's Executive Auto this Halloween. I went there and worked with their sales associate, Tony, afte I had an outstanding car buying experience at Fred's Executive Auto this Halloween. I went there and worked with their sales associate, Tony, after spotting a 2014 Lexus CT-200h online. After we took the car on a test drive, they even agreed to take it to the local Lexus dealer for me to have a pre-purchase inspection performed, just to be safe. Once the car passed the inspection with flying colors, Tony agreed to a very fair price with me. Tony then patiently went over the extensive paperwork, even as we went past closing time and his kids waited at home to go trick or treating. After I drove the car off the lot that evening, Tony continued to follow up with attentive service by making sure that my license plates and registration came as quickly as possible. I highly recommend Fred's Executive Auto and their sales associate, Tony, for a very satisfying car buying experience. More
Smooth transaction Great customer service, responsive and easy to work with! Great selection of vehicles, quick and convenient process. Thank you for making this trans Great customer service, responsive and easy to work with! Great selection of vehicles, quick and convenient process. Thank you for making this transaction so smooth More
GREAT QUALITY VEHICLES AT GREAT MARKET PRICES. EXCELLENT CS I just wanted to say that my car buying experience at Fred's Executive Auto was EXCELLENT. The associates were very knowledgeable and got me the car I I just wanted to say that my car buying experience at Fred's Executive Auto was EXCELLENT. The associates were very knowledgeable and got me the car I wanted. My 7-Series BMW was in pristine condition w/ low mileage and priced about $7K BELOW what other dealerships were selling the same type of vehicle for. I received good financing options and was helped every step of the way by the staff. Fred's has many high quality reliable luxury vehicles on the lot, that sell fast. I've enjoyed my experience with my car thus far and I can say that my next vehicle will come from the trustworthy folks at Fred's. A big THANK YOU to the entire staff for their service. Marcus J More
Worst dealer experience yet During a test drive, I a certified GMC technician, was told bad rotors were the tires. We were shuffled through 4 different people, telling different During a test drive, I a certified GMC technician, was told bad rotors were the tires. We were shuffled through 4 different people, telling different things about the vehicle and our trade. Wasted time and needless frustration. If you are looking for fast talking, low ballers, this is your place! I would never go back or recommend to anyone. More
Great After searching for a car all day my dad and I came across Fred’s Executive Auto. This dealership not only provided great customer service from a vari After searching for a car all day my dad and I came across Fred’s Executive Auto. This dealership not only provided great customer service from a variety of different employees but it also had the best prices of any other car dealership we had seen. All in all Fred’s Executive Auto was a great experience and they helped me get my first car at a more than fair price. More
They would give you crap just to sell a car My husband and I bought a car at this place, not only the process took hours but they wouldn't keep their words on multiple things that they agreed to My husband and I bought a car at this place, not only the process took hours but they wouldn't keep their words on multiple things that they agreed to- we fail in our part to get on writen what they said they would do, they seemed to be honest and we relied on the "good" reviews online at that time. They were a few clues that I didn't realize at the moment but now I see they were not being honest with us. When we where outside test driving the car the gentleman said they would work the price with us since the car had some scratches throughout. They had several people going through our information and talking about our buying process, not such as thing as talking privately with just one sales person. They said the car have had frame damage but aparently they fixed it on their shop, there was nothing showing up on CarFax so we believed them that it was nothing mayor. Turns out after hours waiting, we had the loan ready and all the total prices broken down, they wouldn't want to lower the price. They said to bring the car back and they would fix the scratches and give a detailed car wash since they were remodeling and couldn't get wet their pavement that day. We ended up just getting it since we had been there for so long, we wanted it and pretty much had done all the process- "still a good deal and they would fix the scratches", we thought... The owner of the dealership even said that if there was something wrong with the car that they would replace it....BS, they won't. We finally were told it was ok to bring the car in after 3 attemps to bring the car, 4 days after the day they told us to come. We dropped it off and when we picked it up, they did not fixed the scratches nor gave the detailed car wash, they only half way cleaned the outside of the car. They couldn't even vacum the inside or at least put the freaking paper floor matts to make it look like they did something to it. Not only that but after having the car for a month, we noticed there is leakage from the sunroof and the upper part of both of the front doors. It had different layers of fainted stains so it looks like it was cleaned before we buy it so we wouldn't see it. They freaking did not mentioned a leakage at all. One of the doors seal is already sticking out. I'm so upset for all the things that this dealership lied about and for such as bad costumer service. They just gave us crap so we buy the car. God knows if that frame damage is going to turn out to be something mayor overtime. I would not recommend this place. I would not have bought it if I knew they were not going to fix the scratches and there was a leakage in the ceiling of the car. No matter how "good" of a deal we were getting, they were not honest at all and that s* is wrong. More