Fred Martin Superstore - Service Center

Service Department I've bought 4 Jeeps at Fred Martin & will buy another. Their service is exceptional, that's why I keep going back, especially like their Speedy servic I've bought 4 Jeeps at Fred Martin & will buy another. Their service is exceptional, that's why I keep going back, especially like their Speedy service next door. More

Auto Armor application Was very easy to set up and the dealership was flexible working with my schedule to get me into a loaner car. Drove in, they unloaded the booster se Was very easy to set up and the dealership was flexible working with my schedule to get me into a loaner car. Drove in, they unloaded the booster seat and items for my kids and put them into the loaner car for me. It was great. Reception desk out front gave the boys tokens for the car simulation ride and that made their day. Returning the rental and picking up my car was just as easy, drove in, got my keys and went to my car. More

Auto Armor & Never Break Glass was my first experience with fred martin service, dropped jeep off and everything went smoothly, received a rental without any problem, jeep was done was my first experience with fred martin service, dropped jeep off and everything went smoothly, received a rental without any problem, jeep was done at the end of the day as promised. More

All around excellent From the sales team to the service department excellent. I drive over an hour one way to get my oil changes and any service that should tell you how g From the sales team to the service department excellent. I drive over an hour one way to get my oil changes and any service that should tell you how good they are! More

Top Notch Customer Service This was without a doubt the best customer service I've had recently. The whole staff was very courteous and friendly, and my issue was resolved quick This was without a doubt the best customer service I've had recently. The whole staff was very courteous and friendly, and my issue was resolved quickly. It's very refreshing to experience a business that is genuinely concerned that the problem was corrected and the customer left feeling like they were treated with the highest level of respect. Kudos to your entire management team ....keep up the good work !!!!! More

Oill Change Came in for an oil change, only waited about 15 minutes. The service men were very polite and courteous. Explained what was being done and I was on Came in for an oil change, only waited about 15 minutes. The service men were very polite and courteous. Explained what was being done and I was on my way in no time. More

hassle-free My service experience was very good. When it was found that the repairs would take a bit longer I was given a ride home and picked up when the repair My service experience was very good. When it was found that the repairs would take a bit longer I was given a ride home and picked up when the repairs were done. Very nice. No worries or hassles. More

Smooth! My service experience at Fred Martin Superstore was hassle free and professionally handled by the service crew. From the rental car standing by for m My service experience at Fred Martin Superstore was hassle free and professionally handled by the service crew. From the rental car standing by for me on my arrival to the convenient text reminders the day before - you can tell that Fred Martin Superstore has embraced the 21st century! More

Took too long to fix a simple problem with airbag light. I have had previous repairs done at Fred Martin & had good experiences however this was not. Made appt online - (that is great....) arrived at my appt I have had previous repairs done at Fred Martin & had good experiences however this was not. Made appt online - (that is great....) arrived at my appt time - 8:30 AM - after the usual routine checks car went back at 9:00..Scott Keener was service advisor. Around 11:30, or thereabout,.Scott came out & said they were having trouble determining what was causing the airbag warning light to be on..asked if car had been hit recently - told him a year ago left front fender was hit but he said he did not think that was an issue for this problem. A few minutes later he said they had it figured out & an electrical wire that runs through the left front door had lost it's connection to the airbag sensor & car would be done shortly. Much to their credit, they charged me only the $105.00 diagnostic fee & nothing for fixing the problem. More

Very helpful Everyone was very helpful and answered the questions I had. Very friendly and explained all they did. They showed me the filter they replaced and the Everyone was very helpful and answered the questions I had. Very friendly and explained all they did. They showed me the filter they replaced and the new one. More