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Fred Martin Superstore - Service Center

Barberton, OH

4.5
341 Reviews

341 Reviews of Fred Martin Superstore - Service Center

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July 20, 2021

Matthew and service was great and Lonnie is sales was excellent. I thought something was wrong with my brakes but it was something else and they fixed it! Thanks Matt❤️ More

by rmalone78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie , Devon Richardson, Mathew Gorbe
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you for your review and kind words for Mathew and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 19, 2021

Devon did a good job informing me of my options. Price estimate was right on target to the final bill. Great job! I will be back. More

by CMBELAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
Jul 19, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Devon had the opportunity to work with you to make your experience with us a positive one at Fred Martin Superstore. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

July 19, 2021

I have a couple of issues that need resolving!? Service there is top notch but I was not satisfied how I was charged for labor. More

by GOLDENGUN118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Gorbe
Jul 20, 2021 -

Fred Martin Superstore responded

Hi, we are sorry your experience here was less that 5-Stars, and we would like to assist you further in looking into the situation. Unfortunately we are having difficulty finding details of your visit with your username. If you could please give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 or email us at fmcares@fmcars.com with details of your visit and any questions you may have, We can assist you further.

July 19, 2021

I have worked with The Fred Martin team for a few years now, the entire team has always been extremely professional, courteous, friendly and great communicators. The work was well advised and done right th More

by Raul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Fred Martin Superstore responded

Raul, Thank you for the kind words for our service department! William and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team

July 19, 2021

Very friendly people , they do whatever it is to help you get into a vehicle, great with getting you the payments you can afford awesome people More

by TRICIAP661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
Jul 20, 2021 -

Fred Martin Superstore responded

Tricia, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 19, 2021

Always there when you need help! Never overpriced on oil changes! Always honest with me and always in a good mood! Definitely not going anywhere else for my oil changes! More

by KEELEYD614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do t know
Jul 20, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 19, 2021

William was a great help. Tech solved problem quickly. Great communication with William as he was able to relay info in a timely manner and act as a liaison between myself and the service tech whenever I More

by DHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience working with William and our team here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

July 19, 2021

Mike informed me of what was being done to my Jeep. I have referred him as a service advisor to other people that have purchased a car from there. More

by LADYTYGER1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 19, 2021

It went fast once it was my turn but I don't like the fact it's first come first served for oil change and tire rotation More

by PAM.HOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the name
Jul 20, 2021 -

Fred Martin Superstore responded

Pam, We appreciate your business and our service team looks forward to serving you again soon! Thank you - Fred Martin Superstore Team

July 19, 2021

Very disappointed. I have absolutely nothing good to say about Fred Martin. I bought a used car from them and on the oil change sticker it said my tires were in great condition. Get my first oil change done More

by WEISGARBER21
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t have employee names
Jul 20, 2021 -

Fred Martin Superstore responded

We are sorry to see that your recent experience upset you. We were able to locate your account and determine that the tire depth on the vehicle at the time it was reconditioned prior to your purchase in February was considered "great condition" on both the front and rear tires. The tread depth did change between purchase and your most recent oil change visit, and it was recommended that the tires be replaced before the winter. We understand the frustration of considering a tire purchase within a year of ownership, but our quick lube technicians do like to be proactive and let the customer know what expenses they could be looking at in the future. As a courtesy, we would like to offer you a discount of $50 per tire off the purchase of the tires, and free installation if you do decide to replace them. Please contact our Service Department if you have additional questions, or would like to move forward. Thank you.

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