Back

Fred Martin Superstore - Service Center

Barberton, OH

4.5
341 Reviews

341 Reviews of Fred Martin Superstore - Service Center

Sort by
July 21, 2021

I turned to Fred Martin for the recalls, and a radio issue I was having in my vehicle. I spoke with Mike from service who was very kind and extremely helpful. If you have any problems, I highly recommen More

by Pleased customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Fred Martin Superstore responded

We appreciate your business and our team looks forward to serving you again soon! Thank you - Fred Martin Superstore Team

July 21, 2021

Fast, effectively and informative. I was very satisfied with my oil change and car wash. The employees kept me informed about the process going on. More

by ELSIE131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John , Devon Richardson, Mathew Gorbe
Jul 22, 2021 -

Fred Martin Superstore responded

Elise, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

July 21, 2021

I was questioned multiple times on why I wanted a tire rotation, I was told I didn’t need a rotation, also I asked for the tires to be crossed and again questioned on that as well. Then the service writer More

by JNITZSCHE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fast lane service crew
Jul 23, 2021 -

Fred Martin Superstore responded

Hi Jace, we are sorry to hear you had a negative experience at our Speedy Wash and Lube location. We have forwarded your review to management to look into the situation, and after investigating we are happy to inform you that it does look like we did cross rotate them as requested and that there were no misuse of impacts. Our team do apologize if we may have made your visit uncomfortable, have taken your feedback, and are counseling our new employee. We will do our best next time if you were to stop by again. As a token of our apology, you should be receiving a Speedy Wash Gift Card in the mail soon. If you have any questions or concerns, you can give our Speedy Wash and Lube Manager Scott Szilagyi a call at (330) 794-7555 or email us at fmcares@fmcars.com Thank you.

July 21, 2021

Quick polite and efficient! Devon greeted me quickly and helped me get Dean. Dean was reasonably quick to come and had my service done in under 20 minutes. More

by michaeldbonomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you, Michael, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dean and Devon, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

July 21, 2021

I bought a 2005 Town & County mini van to convert to a mini rv. It is in excellent condition with only 94,500 miles on it. When I signed the paperwork and drove off the lot before the first exit the EGR v More

by arthurhonsaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rassato
Jul 22, 2021 -

Fred Martin Superstore responded

Arthur, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 20, 2021

Service was excellent. Attention to detail was great and my concerns were completely addressed. Wasn't over charged or taken advantage of. Very thorough inspection so I know my vehicle is good for the upcom More

by 4GORBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Gorbe
Jul 20, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

July 20, 2021

Great service. Fast and friendly. They were helpful and knowledgeable in explaining what was going on. Thank you for the help! The free car wash was nice too! More

by JESSFRENCH35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 20, 2021

Excellent service!! Car was fixed quickly and representative was very helpful in keeping me updated along the way! I will definitely be coming back for any future services. Thank you!! More

by Ajriehl2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

July 20, 2021

Fred Martin express lube center is always convenient, cost effective, and the staff is outstanding. There were two vehicles ahead of me and I was still back on the road in around 25 minutes without the h More

by ellis.vfw3345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd and a couple other good dudes.
Jul 21, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a pleasant and timely experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 20, 2021

Every time I get an oil change the staff is AWESOME…friendly, efficient, quick, honest plus a free car wash. I usually don’t have to wait very long. More

by OVERDHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Shaum
Jul 21, 2021 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

...
20
...