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Fred Martin Superstore - Service Center

Barberton, OH

4.5
341 Reviews

341 Reviews of Fred Martin Superstore - Service Center

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July 22, 2021

This was my first time dealing with the service department, Mike was very helpful and professional! I was in and out in about 15 minutes!! Awesome experience. More

by CHUCK7523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you, Chuck, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 22, 2021

Super friendly staff. Oil change and tire rotation was done fast. They were a little sloppy with the oil change. Had oil on my concrete driveway after I got home and parked truck. I know truck doesn’t lea More

by VANVANGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 23, 2021 -

Fred Martin Superstore responded

We appreciate your business and our team looks forward to serving you again soon! Thank you - Fred Martin Superstore Team

July 21, 2021

Devon was amazing and made the whole process so much easier!! He deserves to be acknowledged for his great skills and customer service he provided More

by J.KELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Devon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Superstore. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

July 21, 2021

Fred Martin service center is horrible. I’ve had my car fixed under factory warranty there several times and I had to kept bringing it back because it wasn’t fixed properly the first time. The service peop More

by NELDRIDG
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mathew Gorbe
Aug 07, 2021 -

Fred Martin Superstore responded

We are sorry to hear your experience here was not a 5-Star Experience. We did forward your review to management to look into the situation, and it does look like you were in a few times awhile back for a door repair. We do apologize that it took a few times to fix the door, but we are confident the most recent recall will not require further visits. Our team does hope we were able to assist you. If you have any question or concerns do not hesitate to give us a call. You can speak with our Customer Relations Manager Jennifer Bittner at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

July 21, 2021

Techs were polite and very helpful in explaining what they were doing. Gave me extra deals at a discount too. This was my 3rd visit. Pleased every time More

by MJANIES0914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team

July 21, 2021

Excellent service every time i come into service. Always willing to help and answer all my questions. Everyone has wonderful customer service. Thanks for everything! More

by Monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you, Monique, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 21, 2021

My wife and I are pleased with the quality of the work done and the professional attitude of the staff. Devon was very helpful throughout the job. More

by artsolakis12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 21, 2021

Price was very unreasonable for a oil change and they don't even use good oil will never go back to speedy again unless they drop to more reasonable prices More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

Very good service and everyone seems to care about what there doing and want there customers to be satisfied in there work. I'm very satisfied More

by AKGEITGEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 21, 2021

Dropped off for 8 am appt didn’t pick up till next day. No work completed. Terrible communication and can’t imagine what took so long to not get anything done More

by jmbinc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Loucks
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

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