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Fred Martin Superstore - Service Center

Barberton, OH

4.5
340 Reviews

340 Reviews of Fred Martin Superstore - Service Center

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July 22, 2021

Couldn't find anything wrong with my jeep even after being there 2 times and doing it time 3 times. Even after telling them what it said on the dash still didnt fix anything More

by 89crivers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Monroe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Hi Christopher, we are sorry to hear you had a negative experience, and have forwarded your review to management. We apologize that we are unable to verify the issue and understand your frustration. Our team is trying our best to assist you, but when we try to replicate the issue on our end, we are unable to verify the issue to attempt to diagnose and repair. If you have any questions or concerns, do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

July 22, 2021

Everyone was polite, helpful and did a great job.I came in be because my tire was leaking air. They plugged it and I was on my way. They squeeze me in for my appointment. More

by apreese66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 22, 2021

Service advisors and technicians are great! I rely on their expertise. They are trustworthy and responsive. I will always use Fred Martin service and have for 25 years. More

by JASHLEY007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 22, 2021

Service was excellent, as soon as I got there Mike met me and started explaining the details of the work to be done on my Durango. He told me about the need for an alignment as well. Service eas done promptl More

by SportfishingJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 22, 2021

I have bought five vehicles from them and it was always easy to deal with them .Fast and friendly service also .and have referred them to lots of people More

by JEFFLLEVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Superstore. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

July 22, 2021

The service is always great. The guys are always polite and always give good service. I will recommend Fred Martin to all of. My. Friends More

by BRENITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Gorbe
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team

July 22, 2021

Efficient isn’t the first thing that comes to mind. Well run with great employees. I wouldn’t go to another dealership. Always happy when I leave. More

by EVAMICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 22, 2021

Mike was very friendly and if I need to bring my vehicle back for service I would like to work with him . Thank you Mike More

by Bbednar0529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 22, 2021

Very pleased with this service visit! Tim was very friendly and the technicians acted very professionally and quickly I am looking forward to my next visit More

by EVCUTLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Shaum
Jul 23, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

July 22, 2021

This was my first time dealing with the service department, Mike was very helpful and professional! I was in and out in about 15 minutes!! Awesome experience. More

by CHUCK7523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you, Chuck, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

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