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Fred Martin Superstore - Service Center

Barberton, OH

4.5
340 Reviews

340 Reviews of Fred Martin Superstore - Service Center

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July 28, 2021

Drove into the service lane for checking in and waited for more than 15 minutes. Then stood next to a service desk another couple minutes to get waited on. Had an appointment for 8am Thursday and was More

by Lgibelnda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I guess that Devon was my contact. One of the other people checked me in. Devon did text me to say that I was checked in and again that my truck was ready.
Aug 15, 2021 -

Fred Martin Superstore responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, I would appreciate the opportunity to address your concerns. Please let me know the best way to reach you. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

July 26, 2021

I am very satisfied with the service I received. Will kept me in the loop with everything that was happening with my sons Jeep. William is a excellent service writer. I will be coming back for service. More

by Jonesalanscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 25, 2021

Very courteous employees. I feel very confident that my car was done right. Quick and easy. Tim the gentlemen that waited on me very helpful and friendly. More

by SHEILA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 26, 2021 -

Fred Martin Superstore responded

Thank you, Sheila, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 23, 2021

Great service, prompt and professional. Speedy Wash and Lube Team is always friendly and Courteous! I will return and recommend to friends and family. We have also purchased multiple vehicles from Fred Mar More

by SKGBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey KirkPatrick
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

July 23, 2021

Personable crew who was very knowledgeable and kept me updated along the way. Crew worked very efficiently and got me out quickly. Will continue to take my truck here for service and will start to take my More

by krismaruna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 23, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

July 23, 2021

Was given one price and charged another. I was up front and honest about what I had and what it needed. I was given a price and a time for it to be done they raised the price and took 7 days to do a simple More

by MAKS1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Gorbe
Jul 23, 2021 -

Fred Martin Superstore responded

Hi Greg, we are sorry your experience here was less than 5-Stars. We have forwarded your review to management to look into the situation, and our team would like to apologize for the wait. Our advisor gave you an estimate on when the vehicle may be done given the tasks and an estimated quote, however upon further inspection and some issues we have ran into during the service of your vehicle, it required more labor time. We do understand your frustration with the wait and was hoping we came down to a price that was fair for both parties. As a token of our apology for the wait, we will be sending you a gift card in the mail soon. Please do not hesitate to reach out to our Service Manager Taylor Black at 330-753-4444 with any questions or concerns. We do hope we can continue to assist you, and provide a better experience. Thank you.

July 23, 2021

Service is always fast. I love that I can just sit in my car while they change my oil. In and out in under 20 minutes. More

by Azriel57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, Chris
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 23, 2021

Fabulous service ! Quick and efficient. The staff was exceptional. Everything was explained as they were completing the task and gave great suggestions on my jeep. More

by KMKELLY20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

July 23, 2021

Very convenient place for oil change and routine maintenance. Free car wash too! For the most part you can stay in your car while the maintenance is completed and you have the ability to watch the More

by LRBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 22, 2021

My service guys were nice, courteous, and helpful. Did a great job! Jared and the guys that worked in his bay did an excellent job! More

by BASHBY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Nemitz
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

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