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Fred Martin Superstore - Service Center

Barberton, OH

4.5
340 Reviews
Call Service Center (330) 753-4444

340 Reviews of Fred Martin Superstore - Service Center

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February 03, 2023

Very good dealing with the sales people they want to make you feel comfortable about your purchase More

by CHUCKMENCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

Fred Martin Superstore responded

Chuck, Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 03, 2023

Great service advisers and mechanics. ..promt service and found my problem..all went well plus car wash More

by Kuzrnch1964
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob macuchin mechanic terrific
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Feb 05, 2023 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and Bob met your expectations. Thank you for choosing Fred Martin Superstore, we look forward to having you as a valued customer for many years to come! Thank you - Fred Martin Superstore Team

February 01, 2023

Prompt service, job done quickly. Comfortable waiting area. Easy in and out. Friendly staff members More

by slgerbec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Fred Martin Superstore responded

Thank you for your 5-star review and for your business! We're glad we were able to make your service appointment quick and easy. We hope to see you again for the next one! -Fred Martin Superstore Team

February 01, 2023

Excellent service very professional and nice they changed my oil quick fast and I got in and out More

by tiaria_kelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Fred Martin Superstore responded

Thanks for the 5-stars! We're glad your service appointment went quick and easy. Thank you for your business and for giving Mike a shoutout! -Fred Martin Superstore Team

January 31, 2023

They were very prompt professional and courteous as well as thorough. I would definitely call them for any further service needs. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Bates
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Jan 31, 2023 -

Fred Martin Superstore responded

Thank you so much, Sam. Our staff really appreciates the kind words. Thank you for your 5-star review and for giving us your business! We hope to see you again the next time your vehicle needs serviced!

January 26, 2023

When I push the mute button on the radio it randomly starts playing music while the mute button is showing on the screen More

by mikesautorepair46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Marco
3.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Fred Martin Superstore responded

We're very sorry that your recent visit with us was less than 5-stars. Without a name, it is difficult for us to look up your appointment and have a manager reach out to you. When you can, please email us at fmcares@fmcars.com with your name and let us know what happened so we can have a manager reach out. Thank you for your review.

January 26, 2023

William Monroe, great customer service, great communicator and very polite. Will always have my business and will refer him to friends and family. More

by Mikefullbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Fred Martin Superstore responded

We're glad William was able to get you taken care of! Thank you for choosing us and for the 5-star review. We'll see you again for your next service appointment! - Fred Martin Superstore Team

January 24, 2023

Great experience The staff was quick, courteous and helpful. We will definitely be back for service More

by rsims.rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2023 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

January 24, 2023

I always get great service with you guys , i always appreciate the great treatment and knowledgeable technicians. More

by JMF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2023 -

Fred Martin Superstore responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

January 23, 2023

Brandon was absolutely great made sure I had a way to work definitely would go again More

by Traceywilliams208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in recalls
Report | Print
Jan 23, 2023 -

Fred Martin Superstore responded

We're super happy to hear Brandon was able to take care of you! Thank you for the 5-star review and for choosing us! Thanks again! - Fred Martin Superstore Team

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