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Fred Martin Superstore - Service Center

Barberton, OH

4.5
355 Reviews
Call Service Center (330) 753-4444
Today: 7:30 AM - 6:00 PM Open Now
View All Hours

355 Reviews of Fred Martin Superstore - Service Center

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May 17, 2023

Everything was great,a little expensive but great work and treatment I just did I will come back for more work when needed More

by mrlucky4135@aol.com
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monroe
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May 18, 2023 -

Fred Martin Superstore responded

Thank you for the 5-stars and for the kind words! We look forward to seeing you again!

May 16, 2023

This experience was very stressful. It was issue after issue compounded upon each other and my initial cause of concern was not addressed. I paid several thousand dollars for unnecessar More

by Erin.culver0701@gmail.com
Recommend Dealer
No
Employees Worked With
Logan Bates
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May 16, 2023 -

Erin.culver0701@gmail.com responded

Hoses weren’t reattached properly. Several clips were broken. Just an overall lack of care and attention to details.

May 16, 2023 -

Fred Martin Superstore responded

We're sorry your experience was less than 5-star. We understand how frustrating it is when things go wrong with your vehicle. Upon initial inspection, we discovered issues with your vehicle that needed to be addressed. Once the work was approved, we began to find more issues once we started removing parts from the vehicle. These repairs were declined. Once the original quoted repairs were finished, we returned your vehicle. Everything on your vehicle, other than what we replaced, was returned in the same condition it was in when it arrived in our shop. Please email us at Fmcares@fmcars.com if you have any further concerns. Thank you for your review.

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May 16, 2023 -

Erin.culver0701@gmail.com responded

I have documentation of the condition of my vehicle prior to leaving it in Fred Martin’s care. My vehicle was not returned in the same condition. And of course repairs were declined, I have a statement from several mechanics stating that it was impossible for said issues to not have been noticed prior to beginning repairs. Is it just coincidence that you guys replaced a radiator and now everything connected to it is now in need of repair? I can send you photos of what wasn’t replaced or reinstalled properly.

More
May 16, 2023

Got me in. Got me ready and out. Comfortable while I waited. It was great More

by JIM.LAW1963
Recommend Dealer
Yes
Employees Worked With
Joe Z
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May 16, 2023 -

Fred Martin Superstore responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

May 16, 2023

Dean was quick, prompt, and let me know of the outcome of my truck. We were able to get to the cashier right away as well. More

by Markknapik3037@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Marco
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May 17, 2023 -

Fred Martin Superstore responded

We're glad we were able to you fixed up! Thank you so much for choosing us and for leaving us a 5-star review! We look forward to seeing you again!

May 15, 2023

It was faster than usual. Good service as usual. They advised me on my brakes. More

by BKUWATCH
Recommend Dealer
Yes
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May 16, 2023 -

Fred Martin Superstore responded

We appreciate your business and your 5-star review! We look forward to seeing you again for your next service appointment!

May 15, 2023

Very thorough and fast$ Nice thorough fast On time Efficient helpful gave a free car wash More

by OWENJ76@SBCGLOBAL.NET
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monroe
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

We're glad we were able to help! Thank you so much for your kind words and for your business! We look forward to seeing you again at your next service appointment!

May 15, 2023

Every thing was good just took along time Salespeople and financial guy were quick and efficient service department took awhile More

by jkharbert24
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
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May 16, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your 5-star review and for choosing us! We look forward to seeing you again!

May 12, 2023

Recommended repairs that did not need repaired and failed to find real issue with vehicle. More

by JMPHIST
Recommend Dealer
No
Employees Worked With
Taylor
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May 12, 2023 -

Fred Martin Superstore responded

We're sorry to hear your experience was less than 5-stars. When we inspected your vehicle, we found multiple issues throughout the electrical system that were causing your vehicle not to start. Being that your vehicle is over ten years old, we also quoted some recommended maintenance. Our technician made a video of their diagnosis process for your vehicle and, after review, we do believe the recommendations we provided are accurate. If you have any other issues, please email us at Fmcares@fmcars.com and let us know. Thank you for your review.

More
May 12, 2023

It was a great experience with a knowledgeable rep that I worked with. All my issues were fixed as stated More

by Jeffrey.cadwell
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monroe
Report | Print
May 14, 2023 -

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 12, 2023

Very pleasant and timely Offered me something to drink and popcorn very clean also Awesome More

by TMYERS
Recommend Dealer
Yes
Employees Worked With
Mike loucks
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May 14, 2023 -

Fred Martin Superstore responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team

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