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Fred Martin Superstore

Barberton, OH

4.7
2,568 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
Contact Dealership

3195 Barber Rd

Barberton, OH

44203

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Showing 2,568 reviews

June 07, 2023

Excellent service. He was very nice, prompt and informational. I would definitely recommend my friends More

by HUMPHREYAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Fred Martin Superstore responded

Thank you so much for leaving us a 5-star review and for your kind words about Jerome and Rob. Your business means a lot to us and we're glad we were able to get you into the right vehicle! Thank you again and congratulations on your new Jeep!

June 07, 2023

Great deals,really reasonable,helpful,very friendly,no hassle,Great Dealership,Plenty of vehicles to choose from More

by DOGGYSTYLEDEPUTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Fred Martin Superstore responded

Thank you so much for the kind words! Our team strives to make every purchasing experience as easy as possible. Thank you for choosing us and for leaving us a 5-star review! Congratulations on your new Dodge and we look forward to working with you again!

June 07, 2023

They told me they had a specific vehicle, and it was there, and they were looking at it, but when I arrived 35 minutes later, they said it was gone as of yesterday. The sales people and the dealership More

by LEN3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar, Jordan Smith, Justin Swarm
Jun 08, 2023 -

Fred Martin Superstore responded

Thank you so much for allowing us to fix our mistake. Your business means a lot to us. We're glad we were able to win you back and get you into another vehicle that we know is the right fit! Thank you again for your business and for your patience! We look forward to seeing you again!

June 07, 2023

They were honest professional and easy to deal with. They went above and beyond to make the deal happen. More

by RONB4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your 5-stars and for your business! Congratulations on your purchase and we look forward to seeing you again!

June 02, 2023

Had a pleasant experience. Found what my daughter wanted .finance was great also. Would recommend More

by Kbond9024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2023 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

May 30, 2023

Eric was amazing. He listened to what I was looking for and fought for the price I wanted to pay. More

by Simba805
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Breiding
May 30, 2023 -

Fred Martin Superstore responded

Thank you so much for your kind words and for your 5-star review! We're so glad we could get you the right car for the right price! Thank you again and congratulations on your purchase!

May 30, 2023

Eric and David took such good care of me and my husband from start to finish. They made trading in my old car for an upgrade simple and easy. More

by Rachelanajjar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Cachat, Eric Breiding
May 31, 2023 -

Fred Martin Superstore responded

We're so glad that Eric and David were able to make trading in your vehicle simple and get you into the right vehicle! Thank you for your kind words and for your 5-star review! Congratulations on your purchase and we look forward to seeing you again for the next one!

May 29, 2023

Fantastic communication, vehicle was as described, wonderful team and thankful we found them. We will be back.. More

by AGS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Breiding
May 29, 2023 -

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 28, 2023

We came to the dealership to look at a Jeep that we found out was sent to an employee’s niece. We settled on another Jeep but couldn’t make the price work. As we were working on details, an employee took our More

by DAMILLS88
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Fred Martin Superstore responded

We apologize for your experience. We understand how frustrating this situation was. When a vehicle is brought in as a trade-in, it is standard practice that we drive the vehicle in order to do an appraisal. The issue to the brakes was caused by a corroded brake line. The line would have broken regardless of who had driven it. Due to the unsafe nature of your trade-in, our appraiser added an additional $500 to their original appraisal in order to help get you into a safer vehicle. As for the damage to the hardtop, again we do have to apologize, but the damage was not the fault of the salesman driving. The damage was caused when, while being pulled into service, the garage door came down and tapped the top of the vehicle. Instead of having us touch-up the roof, we came to an agreement on a key fob instead. Again, we understand how frustrating this whole situation has been. If you have any further concerns, please reach out to us at fmcares@fmcars.com and let us know. Thank you for your review.

May 27, 2023

From manager Rob, to salesman Eric, to the wonderful finance lady, Ronda; could not have been a better experience especially with my tricky situation. Thank you so much!! More

by Kramerjohnw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Gunther, Ronda in the finance dept., Eric Breiding
May 29, 2023 -

Fred Martin Superstore responded

Thank you, John! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

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