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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,568 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,568 reviews

August 12, 2023

David was amazing! I would recommend him to everyone! I will definitely use him for our next purchase. I was so pleased with the service I received from him. . He went More

by Kristy Young
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Badger 5 stars , David Cachat
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Aug 14, 2023 -

Fred Martin Superstore responded

We're very happy to hear that David was able to give you a great experience! Thank you for choosing to shop with us and for your 5-star review! We hope we get to see you again for your next vehicle!

August 10, 2023

It’s always a pleasure doing business with Fred Martin Super store! Will refer others More

by Beckyh727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Fred Martin Superstore responded

Becky, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 09, 2023

Pleasant people to work with, really no high pressure and nice atmosphere. Good selection of cars. More

by JAMESKOVI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pekar
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Aug 09, 2023 -

Fred Martin Superstore responded

We're glad to hear we were able to make your experience easy and stress free. Thank you for leaving us a 5-star review and for your business! Congratulations on your new Jeep and we look forward to working with you again!

August 07, 2023

Dave Cachat is a great salesman. Very personable and not pushy at all. If there was something that we didn’t agree on, he didn’t catch an attitude at all. The best salesman working t More

by myforte4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Cachat
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Aug 07, 2023 -

myforte4 responded

The managers try to push you into getting a vehicle that you don’t want. They sit there in your face and lie. Kelly, one of the newest sales person was nice in the beginning. When we weren’t talking what she wanted to hear, wow, she became so rude , so quick. I will never return or refer anyone else to Fred Martin. I then asked for the “Gift Card” that was supposed to be given. I was told no because the fine print stated that you had to sign up online first. I started online and ended up in the facility. What an overall horrible experience. Never again.

Aug 07, 2023 -

Fred Martin Superstore responded

Good Morning. Thank you for your review and for your kind words about David. The current gift card offer is limited to "getting pre-qualified via our online application". While we appreciate that you contacted us via our website, this did not meet the criteria for the gift card offer. We apologize for any miscommunication. Thank you for your review.

August 07, 2023

Bill King is the the man to go to. No wasted time, no pressure, just good business. Can’t recommend him enough. More

by NICK.GAETANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Fred Martin Superstore responded

Thank you for the kind words about Bill and for the 5-star review! Your business is appreciated. Thank you again and congratulations on your new Jeep!

August 06, 2023

Dealership and salesman were helpful and made the experience as quick and easy as possible. More

by jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Fred Martin Superstore responded

We're glad to hear it! Thank you for the 5-stars and for your business! Congratulations on your new Jeep and we look forward to seeing you again!

August 05, 2023

Extremely happy with my purchase of my Ram 1500. Very easy dealership to work with. Highly recommend. More

by KETE911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

August 05, 2023

Very good job finding the truck I wanted. Although it's not exactly the right color, it will work for me. More

by TKEMMETT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Fred Martin Superstore responded

We're glad to hear we were able to get you into a new truck! Thank you for your 5-star review and for your business!

August 04, 2023

Go see Lisa. We had to by a third vehicle for our family. Due to our daughter having a baby. I told her what I wanted and what I didn't want. We easily narrowed t More

by PALMFICHER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Fred Martin Superstore responded

It's great to hear that Lisa was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 03, 2023

They do their damnedest to work with you and get you in a vehicle Tim was really great so was Chris was all that money the dealership should offer free coffee free pop make the customer comfortable More

by bennerdennis4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Aug 03, 2023 -

Fred Martin Superstore responded

Thank you so much for leaving the kind words about Tim and Chris. We're glad they were able to get you into the right vehicle. We do apologize that we were unable to make you as comfortable during your visit as we should have. We will be forwarding your review to the sales team in order to help provide a better customer experience. Thank you again and we look forward to making your next visit a 5-star experience.

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