Fred Martin Superstore

Greg K and the service team I am not typically the type of person to write reviews...but Greg and the guys in the service department are awesome. Took my car in for a check engi I am not typically the type of person to write reviews...but Greg and the guys in the service department are awesome. Took my car in for a check engine light...found out there were multiple problems, all of which I cold not afford to get repaired at the time. Greg Kleibscheidel got with the mechanics, and they made a prioritized listing of what was immediately urgent, and what could potentially hold off until I had more funds available to get them all taken care of. These guys were very knowledgable and helpful in explaining everything that needed to be repaired. Most dealerships would have pressed to trade the car in for a newer one, or pushed to get every dime they could out of me...not these guys. They were very considerate of my situation, and bent over backwards to make things work out best for me. More

Great place Every one is so helpful and nice. They make you feel like you are family, and will do whatever it takes so you leave happy. Every one is so helpful and nice. They make you feel like you are family, and will do whatever it takes so you leave happy. More

Worst dealership I've ever dealt with I don't even know where to start on the terrible experiences I've had with this dealership over the past five months. I went there on July 4th for the I don't even know where to start on the terrible experiences I've had with this dealership over the past five months. I went there on July 4th for the deals. The car I picked had just came in as a trade so it hadn't been inspected or detailed but they insured me that would be taken care of free of charge. The salesman gave me the we owe you form that I could bring back at my convenience. Well when I got home I noticed a tennis ball-sized knot in one of the tires so I immediately called them and set it up for the next day. I did buy the best warranty option that they had so that covers a courtesy vehicle anytime they have my car. I don't understand why one is never available every time they have my car though. Even if I've requested one. What a joke! I'm paying for this yet it's not available. This car had 28,000 miles on it and over the past four months it's been in the dealership three times for repairs. One time it even had to be towed. Here I am 5 months later with no detail. They've made me literally go through hoops to get it. The guy I spoke with today on the phone even laughed at me. I had scheduled this a month ago after they reached out to me from my first review. Somehow the soonest they could get me in was a month later being 5 months from the time I got the vehicle. When I called in to see what time they wanted it there on Monday they told me it wasn't scheduled. I'm so tired of fighting with these people I will never shop there again! They have been so rude and so absolutely ridiculous! needless to say after a half hour of arguing with them for probably the 12th time... Someone found my appointment that I had scheduled for Monday. More

Very pleased! I am very pleased with the service I received at Fred Martin! Richard Bacon was very helpful, friendly, and knowledgeable. I would definitely recommen I am very pleased with the service I received at Fred Martin! Richard Bacon was very helpful, friendly, and knowledgeable. I would definitely recommend Richard at Fred Martin! More

Fast and excellent quality work! We scheduled our Durango for the Body Armour treatment - dropped car off got rental and went on with my day. Durango was finished same day! Almost did We scheduled our Durango for the Body Armour treatment - dropped car off got rental and went on with my day. Durango was finished same day! Almost didn’t recognize my vehicle - clean and protected inside and out!! So glad I bought my car at FM - customer for life ! More

Great service Always courteous, well mannered and knowledgeable. I highly recommend FM as a total dealership experience for service and new car sales. Employees are Always courteous, well mannered and knowledgeable. I highly recommend FM as a total dealership experience for service and new car sales. Employees are well versed in customer satisfaction. ...Jim More

Great service and sales They do a thorough job for oil change and tire rotation. Employees were all very nice. Have bought many autos at Fred Martin and we will cotinue to do They do a thorough job for oil change and tire rotation. Employees were all very nice. Have bought many autos at Fred Martin and we will cotinue to do so. More

Always a pleasure I’ve bought 3 vehicles from this dealership, and wouldn’t dream of going anywhere else. Their oil change center is super convenient too! Quick and eas I’ve bought 3 vehicles from this dealership, and wouldn’t dream of going anywhere else. Their oil change center is super convenient too! Quick and easy. Overall, I’ve always been very happy with Fred Martin. More

nice truck end of the month sale for Justin the salesman. I was just a number for him to add to his paycheck. on the other hand John R. the sales manager was hel end of the month sale for Justin the salesman. I was just a number for him to add to his paycheck. on the other hand John R. the sales manager was helpful and he was the reason I bought the truck! More

Worst dealership I have ever been to I have had 2 vehicles from this dealership. I was unhappy with the first one. It was a death trap and handled horribly. So, they replaced it. They wer I have had 2 vehicles from this dealership. I was unhappy with the first one. It was a death trap and handled horribly. So, they replaced it. They were very sketch with the paperwork. Telling me there would be no negative equity. But, after the deal was done, I found a bunch of negative equity. When I talked to the sales manager about this, all he gave me was attitude. He didn’t care. They got the sale and that’s all that matters to them. People don’t matter, only sales matters. So, if you want treated like a number, go to Fred Martin superstore. More