Fred Martin Superstore

Great sales experience Bought new 2018 Fiat500L My sales person was Robert Gunther and was treated like a long time friend. I have recommended Mr. Gunther to my son because Bought new 2018 Fiat500L My sales person was Robert Gunther and was treated like a long time friend. I have recommended Mr. Gunther to my son because of the way I was treated. Again, please accept my thanks for the respect and courtesy shown while in this purchasing deal. Brought car back for service and again was treated very professionally and respectfully by Brittany Taylor. More

Great sales representative Thank you Lisa Allison for your great customer service would definitely go back to Fred Martin and purchase another vehicle from her . She had lots of Thank you Lisa Allison for your great customer service would definitely go back to Fred Martin and purchase another vehicle from her . She had lots of knowledge answered every question . Made my buying experience easy . Thank you D-Andrea for you quick response time when making inquiries about the Jeep I was purchasing. The team at Fred Martin made my experience great . So go see Lisa at Fred Martin you won’t be disappointed. 😊 More

No Ethics and No customer care, do not shop here. The staff here are liars and scammers. The desk manager at the fiat store is a liar and will lie to the customer time after time in the workings of a The staff here are liars and scammers. The desk manager at the fiat store is a liar and will lie to the customer time after time in the workings of a car deal. They never showed us the price of the vehicle we were shopping for , never told us what they were giving us for our trade in and tried to rush thru a deal just because they thought they were dealing with people who don't know how to buy cars. They tried to construct a deal with no numbers, then submitted the deal with out the customer knowing what was being submitted. A shotgun blast as its called. Under bid on trade in by over 7,000.00 dollars. When The general manger was confronted about the deal, (BRETT SMITH), he chose to be rude, arrogant and very pompous. He stated his dealership was the biggest i the county and he didn't need my business to begin with. He became abusive, used slurs towards the customer and demanded the conversation be over, instead of looking at the issue and helping the customer thru the navigation of the wrongly structured deal, he chose to berate, use slurs and call the customer names like the customer was a beaten dog. These people do not care, if you don't want to do a deal the way they want to, they will ask you to leave the dealership. Desk manager Dave lied numerous times thru the course of the deal and was caught in lies time and time again, mostly relating to submittal finances for a customer that buys a brand new car every year. (just not from them) -Sidenote the FIAT store smells like urine, because the bathrooms are disgusting and resemble a cow barn. Urine all over the floor and walls, nobody has cleaned this bathroom in months it looks like. They will not tell the price of vehicle before finance, they will not tell you the money they will pay for your trade in until you are almost ready to sign, then they lay it all out, when normal dealers will give you numbers before even taking a name. Do not shop at this data collecting, hot house of a dealership. Moral of the story here is More

Friendly salesperson but beware of purchasing extras. I live in Columbus and bought a used 2018 Mazda CX-9 about 2-3 weeks ago and has been a great car. My salesperson Chris was very responsive and helpf I live in Columbus and bought a used 2018 Mazda CX-9 about 2-3 weeks ago and has been a great car. My salesperson Chris was very responsive and helpful over the phone and in person regarding the vehicle and options for holding the vehicle to look at it since I was from out of town (Small deposit required). The process with Chris was easy and he discussed things up front with me. It was a bit of a wait to get with financing department but it was a Saturday and seemed to be busy, not a huge deal. My issues came after my purchase and the Auto Armor purchase. As it was a pretty new used vehicle and I try to care and keep my vehicles for a good amount of time I decided to purchase this. They give you 90 days to complete this but they failed to inform me, as I live in Columbus, OH that the vehicle would have to be brought in on a weekday as they don't do the services on weekends. Bob in financing was able to get a concession to have my vehicle done on a Saturday over Mother's Day weekend as my wife was travelling up to visit family in the area. Bob was pushy and seemed more interested in making sure the service was done as I'm sure there's incentive than listening to me and figuring out the easiest way for my pregnant wife to drop off the vehicle and pick it up without issue. I was told it would be done around 11am on Saturday so my wife planned to get a ride accordingly but I still hadn't received word on it by Noon. I called and left several messages for Bob and even the Used Sales Manager but never received a call back on an update. I finally got a call back from Chris to let me know it was done at 12:30pm which became inconvenient for my wife (I never received a call back from the Sales Manager or Bob). When my wife was able to get a ride to pick up the vehicle they stated they had no record of my vehicle being there for the service. After some time they were eventually able to find the information pertaining to my car and get it to my wife. The whole process was a pain and even though they made a concession to do it on a Saturday it all seemed like they only wanted to make sure they got the money to do the service in the end. I'm sure the experience would be different if you live in the area and can get your car in easily but they never took into account my location and ability to do so. Disappointing enough to me that I likely wouldn't make another purchase here. More