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Fred Martin Superstore

Barberton, OH

4.7
2,588 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,588 reviews

December 27, 2020

Thank you amber for all the hard work and help to put me in my truck amber was the best would highly recommend her awesome person More

by Jacobsb.57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Dec 28, 2020 -

Jacobsb.57 responded

Great people and a fantastic dealership i highly recommend and will be back. Again

December 26, 2020

They had two of the same color and trim level Jeeps on the lot, and a few hours after purchase and driving home, I received a call that they had given me the wrong vehicle. The VIN number of the Jeep that More

by ALEXANDRAJ397
Recommend Dealer
No
Employees Worked With
Saja
Jan 13, 2021 -

Fred Martin Superstore responded

Alexandra, we are sorry to hear of the mix up regarding the Jeep you purchased and thank you for being so kind during the process. We did attempt to research your visit to our Speedy Wash and Lube, but there were no recent visits associated with your vehicle. If you could please email fmcares@fmcars.com and provide us another name the vehicle you brought in may be under, we can better look into it. Thanks for you feedback and we hope you are enjoying the new Jeep!

December 25, 2020

We had a a friendly salesman, Richard Bacon. We had a budget and he helped us find a vehicle within that budget. We are happy with our vehicle so far. More

by LITHEBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
Dec 28, 2020 -

Fred Martin Superstore responded

Hi, thank you for your kind review; we are happy to pass along your comments to Richard here at Fred Martin Superstore! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

December 24, 2020

Great to deal with and always kind. Agreed to a price and held to it. Will reccomend them to anyone. Have a Happy Happy Holidays. More

by FREDLEIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott sanders
Dec 28, 2020 -

Fred Martin Superstore responded

Hi, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

December 23, 2020

Easy to work with, honest. Leased a brand new Jeep for less than the payment on my previous lease. The transaction was fast and seamless. Thank you! More

by PLHERSHBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
Dec 24, 2020 -

Fred Martin Superstore responded

Hi, thank you so much for your positive comments about Fred Martin Superstore! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

December 23, 2020

Great experience! 2nd car I have purchased from this dealership in the last two years! Will be a returning customer along with referring family and friends More

by Irishrose9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
Dec 24, 2020 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

December 23, 2020

Excellent customer engagement with Ben. Competitive pricing. Relatively quick delivery. Car was ready for us upon arrival. Communications during the sales process was quick, friendly, and honest. Wi More

by DALELaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Petrone
Dec 24, 2020 -

Fred Martin Superstore responded

Hi, we are so happy to read such a great review about Fred Martin Superstore! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

December 23, 2020

Rob Zabel has definitely gone above and beyond to assist us with our vehicle needs! This time was definitely challenging because we threw a curve ball at him and decided to trade our van as well as turn in More

by BUNNYDENR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel - definitely 5 stars! Rhonda in finance definitely 5 stars!
Dec 24, 2020 -

Fred Martin Superstore responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Superstore. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

December 23, 2020

Easy process, happy with my purchase! Hassle free and financial person was easy to work with as well. Tim continues to help my friends and I find great deals! More

by CARI_KREGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
Dec 24, 2020 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2020

Daylor was an amazing support during our recent purchase. Truth is the entire experience was pleasant! Love the new Cherokee with all the standard bells and whistles! Thanks Fred Martin! I’ll definitely tell More

by LORIMCGUIRE957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Fred Martin Superstore responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Superstore. We hope to be of service to you again in the future. Best wishes, Fred Martin Superstore.

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