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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,588 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,588 reviews

January 05, 2021

Not an easy dealer to work with. I really should have bought a vehicle somewhere else. The prices were good but the condition could have better for the price. More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
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Jan 13, 2021 -

Fred Martin Superstore responded

Hello- without your name we cannot verify what vehicle you purchased, or the price you paid. We do spend twice as much on used vehicle reconditioning as other dealers, and provide our in service details to buyers looking to purchase. Please email your name to fmcares@fmcars.com so that we may research your specific purchase. Thank you.

Jan 14, 2021 -

N/A responded

If you spend twice as much on reconditions your cars, then you failed miserably on the 2019 Nissan Frontier I purchased. I had to bring it back for a repair that should not have needed to be done. If any kind of a vehicle inspection was done on it, the loose radiator shroud would not have been over looked. For a dealership that sells as high of volume of cars as Fred Martin does this should not have been an issue.

January 04, 2021

Daylor is very professional and has a great sense of humor. I am very appreciative of his services and his ability to make a deal. More

by IKESHIASMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2021 -

Fred Martin Superstore responded

Hi, thank you for your kind review; we are happy to pass along your comments to Daylor here at Fred Martin Superstore! Until the next time we meet, take care!

January 03, 2021

We have purchased or leased 3 vehicles from Fred Martin. Definitely recommend them! Sales personnel are always patient with us, courteous and respectful to us. More

by MAMABURGER1617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Jan 05, 2021 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Superstore

December 31, 2020

I had the absolute BEST experience with Todd and his team!!! They got me exactly what I wanted and they were so helpful and kind! I cannot recommend them enough!!! Can’t wait to see them again in 3 year More

by LISA180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Sutton
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Jan 04, 2021 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear you found our staff to be so informative and helpful. We are happy to pass along your comments to Todd and the team here at Fred Martin Superstore! We hope to see you soon!

December 31, 2020

Fred Martin Dealership on Barber Rd. always provided good service since I purchased my 2005 Jeep. Lonnie Murdoch, my service assoc & techs are the best! More

by JC1REESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdoch, Taylor Black
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Jan 04, 2021 -

Fred Martin Superstore responded

Hello, we're happy to hear you had such a positive experience with our team! We are happy to pass along your comments to the team here at Fred Martin Superstore! We hope to see you soon!

December 30, 2020

Started my journey on line , filled out as much info that I could before I went into the dealership. I was on a major time crunch they had me in and out in an hour and a half completed with my new truck awes More

by LARRY.WALLACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Stogdill
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Dec 31, 2020 -

Fred Martin Superstore responded

Hello, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs. Take care!

Dec 31, 2020 -

LARRY.WALLACE responded

Happy NewYear guys !! Be safe

December 30, 2020

Great dealership with great sales staff. Talk to Daylor Neal. You will be glad you did. He's not only in sales but takes a genuine interest in his customers. This was my fourth vehicle purchased from here. More

by SALES91
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2020 -

Fred Martin Superstore responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Daylor. We hope you continue to choose us for all your automotive needs. Take care!

December 30, 2020

People was great but your ad said the vehicle has 11miles but it really had 2600 on it. That is the only thing that bothers me. I was buying my wife a vehicle for Christmas that was supposed to be new not us More

by GREATONE793
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tevin Martin
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Dec 31, 2020 -

Fred Martin Superstore responded

Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2020

Everyone was very helpful and friendly that I came in contact with. All departments were from the ladies in finance to the gentleman processing the paperwork More

by NOWINOHIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ladies in finance and along with the gentleman in finance that processed all the paperwork. Very Friendly and helful
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Dec 31, 2020 -

Fred Martin Superstore responded

Hello, thanks for sharing your recent service experience with us. We're glad to hear you found our staff to be so informative and helpful. We are happy to pass along your comments to the team. Have a great day!

December 29, 2020

Had a very good experience at Fred Martin Superstore. Just recently purchased our third car from there. yep, we are sold on Jeep’s! Great sales people know what you are looking for and make it happen More

by JOHANNARECTOR
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
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Dec 31, 2020 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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