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Fred Martin Superstore

Barberton, OH

4.7
2,588 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,588 reviews

January 16, 2021

Great place to shop for vehicle.The sales personnel was every knowledgeable and helpful. Everyone friendly from the greeters to the salesman. I strongly recommend Fred Martin SuperStore for your next vehic More

by RONNELLG6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy. It is great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Jan 18, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy. It is great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

January 16, 2021

We bought the car sight unseen, relying on the experience and honesty of the salesperson to tell us if this was a good car for our needs. First, The car was previously owned by a smoker. It reeks of chai More

by DALE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Allison
Jan 19, 2021 -

Fred Martin Superstore responded

HI Dale, we are sorry to hear you had a negative review and have forwarded your review to management. If you could please give us a call at (330) 753-4444 and ask for Brett Smith our Sales Manager, we would like to try help remove the smell and look more into the situation. Thanks!

January 15, 2021

Made my purchasing a vehicle so easy and both daylor and kerry was so nice !! They made a person feel comfortable and I did not feel pressured More

by BETHRICE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry crawford
Jan 15, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review, Beth! We are thrilled that you found your experience with Daylor, and Kerry to be a positive one. We hope you enjoy your new vehicle, and please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

January 14, 2021

Antonio and the whole Fred Martin staff made our purchase so simple from start to finish. Antonio helped to find me the perfect match right from the beginning! We fell in love with the first Jeep Compass he More

by MeganH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle, Megan! We are so glad that Antonio and our team had the opportunity to work with you, and could make this a top-notch experience! We hope you enjoy your new Jeep, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

January 11, 2021

Would like to thank Mr. Chaboudy again for coming in on his day off which just so happen to be New Year’s Day. Thanks again!! More

by Brandon evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Chaboudy
Jan 12, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and Dave looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore.

January 11, 2021

I had a positive experience at this dealership. I was taken care of right away. My salesman did a good job of showing me old and new Jeeps, per my request. More

by BLLOGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Chaboudy
Jan 12, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Dave and our team here at Fred Martin Superstore are glad to have you as a customer.

January 10, 2021

My salesperson, Bill King, was outstanding to deal with. He was very helpful and listened to what I had to say while answering all of my questions. He is a true asset to the dealership and should be commend More

by GREGC5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Fred Martin Superstore responded

Greg, Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Bill, and it was a pleasure having you at the dealership. We appreciate your review!

January 09, 2021

Amber was very helpful in getting me everything I needed when I needed it. She went above and beyond to help me. She is always available to talk to if I have any questions. More

by bconner4animals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words regarding working with Amber, and for taking the time to leave us this wonderful feedback!

January 06, 2021

My salesman was great. He was very helpful and I originally walked out of the dealership with no deal, I was called the next day by Justin telling me he was going to do everything he could to get me More

by JIMJONES281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm
Jan 08, 2021 -

Fred Martin Superstore responded

We are happy to hear our team member was able to assist you. Thank you for your review!

January 06, 2021

My overall experience was very good. Joe was exceptional and seem to go above and beyond. Of course I wish the price was lower but LOL I am still interested in a vehicle for myself and potentially my other More

by GEORGEJRMAZZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shean
Jan 08, 2021 -

Fred Martin Superstore responded

Thank you for your review and your recommendation! If you have any further questions, do not hesitate to reach out. We are always here to help.

Jan 09, 2021 -

Fred Martin Superstore responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Superstore. Thanks for the recommendation, and have an amazing day.

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