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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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December 21, 2020

The service man assigned to me was friendly, prompt and efficient. I was in for an oil change and tire rotation. He listened to my additional concern and explained it, then took care of it. I have always More

by JLWEANT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Dec 24, 2020 -

Fred Martin Nissan responded

Jlweant, we are so happy to read such a great review about Fred Martin Nissan, Llc! Please don't hesitate to reach out to us if there's anything more we can do!

Dec 26, 2020 -

Fred Martin Nissan responded

Thank you for choosing us and for taking the time to share this review! Always a pleasure to be of assistance, thanks again!

December 19, 2020

Nothing to say but I keep getting texts asking me to complete. That is annoying. Everything else was just fine. I will be back for my next service that is due. More

by IMMIMIRED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski
Dec 24, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review!

Dec 27, 2020 -

Fred Martin Nissan responded

Thank you for taking the time to leave us your feedback. We look forward to your next visit! Take care!

December 18, 2020

Staff is always courteous and listens to my questions and concerns. I was worried with COVID that there wouldn’t be any place for my son and I to sit comfortably while waiting for my car to be serviced, but More

by Acchacon276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Fred Martin Nissan responded

Acchacon276, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 27, 2020 -

Fred Martin Nissan responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions or concerns, please give us a call. We're always happy to help!

December 18, 2020

Great job!! Nate was great! Jesus Saves!! Nate da great! Who can debate that Nate ain’t great. Jesus Saves!! Go Nate! You were great!! More

by ERIKBOHRER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Dec 24, 2020 -

Fred Martin Nissan responded

Erikbohrer, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Dec 27, 2020 -

Fred Martin Nissan responded

Hi there! We're so happy Nate was able to help you out! If you're ever in need of more help, please let us know!

December 17, 2020

Very bad customer service like he work too much for his money he dont have time for talk or the work I have to do More

by RITA.BHAVESH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Fred Martin Nissan responded

Hi RITA.BHAVESH, we are sorry that you had a negative experience and have forwarded your review to management to look into the situation. It look like there may have been a misunderstanding and our team attempted to reach out with details of what you have inquired about. If you need assistance, our team is happy to assist, please reach out us. Thanks!

December 16, 2020

Great visit and excellent service. Thanks for always being friendly, letting us know about recommended service and completing the job quickly. Keep up the great work. More

by L.SZWAST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas, Brandon Murgatroyd, Denise Law, John Klotz, Nate Anderson
Dec 24, 2020 -

Fred Martin Nissan responded

Hi L.szwast, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 15, 2020

Pat and Nate are always terrific! I really appreciate them. They are always so kind and courteous. They have such positive attitudes. They are a pleasure to work with. More

by BYDERLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Dec 17, 2020 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2020

We have always had a great experience when having service done on our rogue. Everything is always explained to us and service is done within a timely manner More

by ptangel0961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Dec 17, 2020 -

Fred Martin Nissan responded

Hi, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

December 15, 2020

Since youre asking, i wasnt greeted when i pulled into the bay, i have never been there before so i didnt know where to go i had to ask, i know you will just say a manager will reach out to me lol but i k More

by haydenharr25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Fred Martin Nissan responded

Hi haydenhar25! We are sorry you had a negative experience and have forwarded your review to management to look into the situation so this does not happen. Our team does take feedback from all our customers seriously and do our best to provide a great experience for everyone. We do hope you will give us another shot in the future and that we are able to provide you with a much better experience. Thank you for your review.

December 15, 2020

I always get great service here! Fast and easy without any high pressure tactics. I’ve been a customer since 2004 and I don’t plan to change. More

by Ken Mason
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Fred Martin Nissan responded

Hi Ken, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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