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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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January 22, 2021

No I’m tired of these stupid surveys. I do not know the names of the people I worked with in service and the pictures don’t help. They guys were nice. The girl was kind of bitchy. More

by MTUCKER317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, John Klotz, Nate Anderson
Jan 25, 2021 -

Fred Martin Nissan responded

We hope your overall experience was pleasant and if you have any further details of your visit that was negative that you would like to share with us, please email us a fmcars@fmcars.com. Thank you for your feedback.

January 22, 2021

We have purchased several vehicles from this location. We have always been pleased with our salesperson, Holly, and the service department. Denise handled our oil change and tire rotation yesterday and More

by KarenD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Jan 23, 2021 -

Fred Martin Nissan responded

Karen, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2021

It was just a normal oil change and tire rotation. Amy was friendly and informative. The lady that took my payment was nice. I will not do another survey if I am forced to write something. I hate surveys More

by PMLYNAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy
Jan 23, 2021 -

Fred Martin Nissan responded

Hello, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

January 21, 2021

The service experience was good. It will be great if I get more briefing from service representative. i liked the quality of the service. Thanks More

by TAWHID.EEE.40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Fred Martin Nissan responded

Hello, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

January 21, 2021

This is my second Nissan Rouge and I couldn’t be happier.every one is very nice and the service was prompt, and was able to get scheduled quickly Thankyou Karen Barbati More

by TUTTYB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Jan 23, 2021 -

Fred Martin Nissan responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 20, 2021

Service attendants were prompt and friendly and the follow up call to ensure satisfaction was a nice touch. I always feel like my car is in good hands with transparent and thorough service. More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Jan 23, 2021 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 20, 2021

Courteous and knowledgeable staff. They exceeded our expectations and go out of their way to provide excellent customer service. They were friendly during the sales process and have maintained their f More

by KDELLANNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
Jan 23, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 20, 2021

Rich is always genuinly kind and friendly. He's explains in detail what additional maintenance is needed, what the next steps should be and willing to answer any questions. Anytime I make an appointmen More

by TCATRON01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 19, 2021

Fred Martin's service and parts people are some of the friendliest, most knowledgeable folks around. They always get the job done right the first time, and meet all of my expectations. More

by ash3482
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy and Tony
Jan 25, 2021 -

Fred Martin Nissan responded

Thank you for the kind words and your review! We are happy to hear you had a great experience!

January 18, 2021

It was a quick and easy visit I was in and out and the staff was very friendly it was a great visit I’m very happy More

by DNDRISCOLL55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy?
Jan 19, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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