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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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June 02, 2021

Fast check in and service spot, Went over services my van needed in the near future. Will return for service on my van in the future. More

by MARTYWORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Fred Martin Nissan responded

We are happy to have been of service. Thank you for the 5-Star Review!

June 02, 2021

work on my new Nissanwas professional and performed fast while I waited there was a comfortable setting to be in and beverages were available for my use More

by NELSONBILLY36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for your 5-Star Review! If you have any further questions, please give us a call. We're always happy to help!

Jun 08, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for your 5-Star Review! If you have any further questions, please give us a call. We're always happy to help!

June 02, 2021

Really helpful solved a months long issue. Went above and beyond to troubleshoot the issue and find parts. Communication was good keeping me updated on everything that was going on. More

by Ronsponseller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Fred Martin Nissan responded

Hi, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

June 01, 2021

Terrible-they had my truck for two months and never really contacted me-I had to contact them to know anything about my vehicle-hopefully I do not need them again More

by PAPP2PAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliott Bello-Flores
Jun 01, 2021 -

Fred Martin Nissan responded

Hello There- Without your name we cannot specifically comment on your rating. However, we find the lack of communication you received to be of concern, as this is not a typical experience. Please email fmcares@fmcars.com your full name so that we can research your visit. Thank you.

June 01, 2021

I got several different quotes, and was not told a rental would cost when it was offered. People were friendly and work was done quickly. More

by Craft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Fred Martin Nissan responded

Hello, thank you for sharing your service experience. Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2021

Great job! Quick service and great communication! Keep up the great customer satisfaction. I will be back again for my next oil change and car lease. More

by DENISEGSL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! We're looking forward to your next visit with us!

May 31, 2021

Pat is always nice and helpful. He explains everything to you and answers all of your questions. He’s friendly and always a pleasure to work with. More

by TRACYREED69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2021

My husband bought this car for me by surprising me so I didn't know what all was in the agreement so I had 2 flat tires evidently I hit something and you guys were great. I had my car towed there they fixe More

by M.HARDAWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou
Jun 02, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review and your recommendation. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2021

I appreciate the steps taken to maintain a safe environment. This new survey is a good one. No need for the call or additional surveys. More

by MM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Kuhns, Jackie Luizzi
May 27, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

May 26, 2021

I was needing my heated seats installed, in Fred Martin reached out to me to set up the appointment. On the appointment day they were easy to work with getting a rental while my car was being worked on. I More

by akmcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Nate Anderson
May 27, 2021 -

Fred Martin Nissan responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Nissan, Llc. We look forward to your next visit! Take care!

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