Back

Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

Sort by
October 21, 2021

Quick service, very knowledgeable and great crew in the service department! Worked out very quickly and correctly More

by Dolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Oct 23, 2021 -

Fred Martin Nissan responded

Hi Dolly! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

October 20, 2021

Kept me up to date about my vehicles on work being done and repair cost More

by RUTHPATTERSON628
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 19, 2021

I still don't have my print out if my alignment like I was promised. More

by GRANDAMGT
Customer Service
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Fred Martin Nissan responded

Hello Dorothy- It looks like we were able to contact you and get this in the mail. Please expect it to arrive in a few days. We apologize for the delay and thank you for your business.

October 18, 2021

Quoted repair was $815. I thought this sounded quite high. I inquired about the parts & labor, then proceeded to get quotes for the exact same work at other Nissan Dealership Service Departments for $30 More

by RWILLIAMSON74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Fred Martin Nissan responded

Hi, we are sorry your experience here was less than positive. We forwarded your review to management to look into the situation. It looks like the parts needed for your vehicle was the reason for your quoted price for the number of parts needed. Our service advisor has attempted to reach out to understand the differences in what is being quoted, and assist you in understanding what may be different. If you have not received our message, please give us a call back at (330) 564-2049 with details of your visit for further assistance, or email us at fmcares@fmcars.com. Thank you.

October 16, 2021

The service department is outstanding and the sales department is also tops my sales man Lou is great to work with More

by gwymer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2021

Perfectly done. John worked on my car and did an amazing job. Drives great now! More

by dkimevski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John is amazing
Oct 16, 2021 -

Fred Martin Nissan responded

Hello, we are very happy John could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2021

Everyone was very nice and accommodating especially Amy. She is the best service representative that I've come across in years. Wish the labor fees were lower as I didn't anticipate that getting the AC fixe More

by Long time Nissan Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Fred Martin Nissan responded

We really appreciate all of your feedback! It's great to hear Amy and our team always deliver top notch service. If you have any further needs or questions, please don't hesitate to reach out!

October 15, 2021

I have bought three nissans at Fred Martin and have always had my car serviced there. Excellent service. More

by TEAROSE1208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Fred Martin Nissan responded

We are so happy to read such a great review about Fred Martin Nissan, Llc! We look forward to your next visit! Take care!

October 11, 2021

Kind honest hardworking people. Feel like I’m treated like a person not a number More

by Zina paugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Fred Martin Nissan responded

Hi Zina, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 11, 2021

Good advisor, free internet, coffee, and good service. Clean facility with comfortable chairs along with good lighting and staff. More

by ASCARPITTI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Oct 12, 2021 -

Fred Martin Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

...
54
...