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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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April 13, 2022

Great Service. I was in and out of there in less than an hour! Thank you! More

by ANTHIAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2022 -

Fred Martin Nissan responded

Thank you for sharing your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

April 13, 2022

Nissan under direction from lawsuit to replace non functioning headlamps. My 2013 driving at night is like driving with no lights at all. Fred Martin denies service claim requiring me to escalate cust More

by tlize70
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2022 -

Fred Martin Nissan responded

Hi, we are sorry your recent experience with us was less than positive. Looking into your visit, it looks like your vehicle was brought in to be tested to see if it qualified for a recall. Upon inspection, and procedures set forth by the manufacturer, your vehicle unfortunately did not qualify for the recall. We do understand the frustration this may have caused you, and do wish we could have assisted you further regarding the recall. For more information or questions regarding the recall and your vehicle, as well as any other safety concerns, you can reach out to Nissan USA with the details our Advisor has shared with you. Thank you.

Apr 14, 2022 -

tlize70 responded

You cleared a vehicle for use on roadways that produces deficient lighting. The turn signals are producing more light than the head lights. I was told it was glaze or haze on the lens cover but some how it has ZERO affect on the bright lights. Your testing procedure is a joke. It's gross negligence to say these lights pass inspection.

Apr 15, 2022 -

Fred Martin Nissan responded

Again, we are required by Nissan USA to perform the tests as they were done. We strongly encourage you to contact them regarding your dissatisfaction with that process. We understand your frustration, and we apologize this was not repaired to your satisfaction.

April 11, 2022

Great service department Great people and expert technicians Will refer to other people in the future More

by JTEGANO2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

April 11, 2022

Comfy waiting area; staff very courteous and professional. Appreciated the free water as well. Very nice overall. More

by JAYROBISON72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Jay, and look forward to your next visit.

April 06, 2022

I arrived 30 minutes early. Patrick said NO problem. My service on my Maxima was completed early. More

by CHUCKWHITEHOUSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Fred Martin Nissan responded

We appreciate your business, Chuck, and our team looks forward to serving you again soon!

Apr 07, 2022 -

CHUCKWHITEHOUSE responded

Thank you.

Apr 08, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2022

Quick and efficient. Kept me informed about what was needed while in for oil change. Great service More

by jhipfl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 04, 2022

Always top notch service when I come in. I’m always greeted with a smile. More

by LECHAUNDAHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

April 04, 2022

Prompt professional service with clear communication and friendliness. Always a positive experience. Thankful for them. More

by SMORONEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 03, 2022

Got an oil change which went fine, but they did a recall on my hood latch and afterwards I couldn't open my hood. I called back to speak with someone and they said the service manager would call me back. Th More

by crockich44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Fred Martin Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 or email fmcares@fmcars.com directly. Thank you.

April 01, 2022

They had my car done in 2 days. Transmission 0 dollars cause of warranty GREAT PLACE More

by BAGLIABEN1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2022 -

Fred Martin Nissan responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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