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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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October 31, 2022

The facility doesn't have the correct diagnostic equipment or lack of training to correctly diagnose Nissans. More

by 6thPEVANS6475
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William
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Nov 01, 2022 -

Fred Martin Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with a 5-star experience. Please email fmcares@fmcars.com with the name we may locate your vehicle under so that we can look into this issue. Thank you.

Nov 03, 2022 -

Fred Martin Nissan responded

Hello- after looking further into this, it looks as if your vehicle was sent from our sister store to properly diagnose it, as we are a Nissan facility, and we were able to do that successfully. We apologize if it took longer than you expected due to needed to be looked at our facility. If there are any questions regarding the diagnosis, please contact your advisor. Thank you.

October 29, 2022

Clear prompt professional service from the moment I drove in to the moment when I drove away. More

by SMORONEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 29, 2022

Have always been good to me. Would 100% recommend to all my friends Fred Martin Nissans service dept More

by MDOUGLAS555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

October 28, 2022

Everything was good had no problems, the service was good and very fast for what was done More

by TEX_FORTE7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Fred Martin Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 28, 2022

Dealing with Patrick Hine and the service department was a very positive experience. Patrick was in constant communication with me explaining everything that was going on with our 2015 Murano! Patrick did a More

by Bmaczko1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

October 27, 2022

They said they couldn't get the calipers off sbolts pins were frozen would need cut off. Took to a frend mechanic and literally watched him take them off with no problem More

by Bovardpb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2022 -

Fred Martin Nissan responded

Providing a positive experience is our top priority, and we're sorry you feel we failed here. Due to the rust on the calipers and rotors, and how they were not freely moving, our technician was being cautious about their removal. Had we removed them and caused damage and pins broke, you would have had to replace the caliper and bracket and it would have been approximately an additional $225.00 per caliper, so nearly another $1000.00. We are glad your friend was willing to attempt the fix, and that it worked out well. Thank you for your comments.

October 26, 2022

Patrick is always great to work with whenever we come in for services. Very professional each time. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review, Kevin. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

October 26, 2022

Staff was friendly and explained the work that was done. Easy to understand. Work completed in appropriate amount of time. More

by LISAGAGE20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Fred Martin Nissan responded

Thank you, Lisa, for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

October 26, 2022

They all are so friendly and get the work done very quickly! We go there for both of our cars we have . More

by Jgsellsavon
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2022 -

Jgsellsavon responded

No thank you

Oct 26, 2022 -

Fred Martin Nissan responded

Thank you very much for your great review. We appreciate your rating and your business.

October 25, 2022

Excellent! Everything was efficient friendly and professional. Car was done at the time they estimated More

by Whawks24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Nissan!

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