Fred Martin Nissan - Service Center

Great friendly employees. Only downfall was my car was left dirty after removing stripping from inside windshield. Pieces of the stripping were scattered on the dashboard. left dirty after removing stripping from inside windshield. Pieces of the stripping were scattered on the dashboard. More

Rich Wilson was awesome from start to finish. In dealing with the issues of my vehicle. My experience was nothing short of very professional and courtesy. with the issues of my vehicle. My experience was nothing short of very professional and courtesy. More

pleasantly surprised at efforts To sanitize my car but also at checkout Thanks for caring to keep me safe from contaimination. Thank you. Thank you also at checkout Thanks for caring to keep me safe from contaimination. Thank you. Thank you More

I did not receive a call that my vehicle was ready to be picked up. My vehicle was not washed after the service was complete. picked up. My vehicle was not washed after the service was complete. More

I am very pleased with this dealership. I have purchased 4 cars here, and have been very satisfied with the sale force and the service. I feel relieved to know I don’t have to search for a place to get a c 4 cars here, and have been very satisfied with the sale force and the service. I feel relieved to know I don’t have to search for a place to get a car. I only go here. More

I made an appointment to have a problem looked at but they did not tell me about the $150 fee to have it looked at when I made the appointment, instead they waited until I was at the facility to tell me they did not tell me about the $150 fee to have it looked at when I made the appointment, instead they waited until I was at the facility to tell me about the charge, It took them over five hours to get back to me after my appointment (my appointment was at 9 AM they did not contact me until after 2 PM and I tried to contact them 4 times between 11am and 2pm) when I told them I needed to have a estimate done before noon so I could get the car back. Then because they took so long in getting the estimate, they held the car for another day and did not offer a free loaner. And after all this they did not even offer an apology a discount or any other compensation. They followed up after I gave a poor review - but all that was said was “these things happen some days if we get busy”. I asked what was the purpose of an appointment if it was not to be honored, And I was told again “sometimes we get busy”. Basically poor customer service. More

Service is top notch. They treat your car As though it was theirs. Even washed it, when they were done with it. Went over the invoice and asked if we had any questions. was theirs. Even washed it, when they were done with it. Went over the invoice and asked if we had any questions. More

Friendly, customer-oriented, and the wait time is shorter than estimated. They appealed to my needs and made sure I left with a clean car than estimated. They appealed to my needs and made sure I left with a clean car More

Service was very professional. Pat was truly accommodating and helpful. I would recommend Martin .i liked the fact that the service dept in whole was cleanliness conscience. accommodating and helpful. I would recommend Martin .i liked the fact that the service dept in whole was cleanliness conscience. More

I went to have my first free oil change on my car. I also needed them to look at a tire with a slow leak then rotate the tires. I had almost cancelled ahead of time and I am a registered nurse and got called needed them to look at a tire with a slow leak then rotate the tires. I had almost cancelled ahead of time and I am a registered nurse and got called in to work. I told the man this ahead of time that I needed to hurry. They changed my oil and checked out the tire which had a nail in the sidewall and couldnt be fixed. They didnt rotate the tires due to the non fixable tire. The man came out and told me this and I told me I needed a new tire which they didnt have and would have to order. I again told him I needed to get to work as someone was waiting for me so they could go home. When they finally came and got me when my car was done it had been a total of 1 hour 25 minutes. Totally unacceptable. I usually have my oil changed in less than 10 minutes by driving over a pit. I have had tires checked and plugged before. Maximum 15 minutes! To think that they knew ahead of time that I am a nurse who needed to go to work in the middle of a pandemic! Express service my foot! More