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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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June 26, 2020

Their services was one of the best in the area. I have being with them since I purchased my vehicle in 2011.. Patrick has being exceptional for his services.. More

by VODETUNDE
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Fred Martin Nissan responded

Hi, thanks for reaching out. We are very happy Patrick could provide you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 26, 2020

I’ve purchased seven cars from Fred Martin and each time as a pleasure. Holy is amazing and gets the job done quickly. The service department is always thorough and conscious of my time since I drive from More

by YSTEWART0
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Jun 29, 2020 -

Fred Martin Nissan responded

Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!

June 26, 2020

Very happy with using this dealership as my service center. Pat is usually who helps me and has always been the best to work with! More

by SheilaE
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Boone
Jun 29, 2020 -

Fred Martin Nissan responded

Hi Sheila, thanks for your kind comments about our team. We're glad Pat could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!

June 25, 2020

Oil change and checkup On time, clean, friendly, knowledgeable . I don't need more words. That is silly. This is why I don't answer these--they are too structured More

by SHIRLEYKISSEL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Dittemore
Jun 29, 2020 -

Fred Martin Nissan responded

Hello, thank you for your kind words and this wonderful review! We're glad to hear you found our team was so knowledgeable and helpful. If you have any further questions, please don't hesitate to reach out, and have a great day!

June 21, 2020

i wrote a negative review for an oil change that happened last week where i was treated like a second-class citizen and offered no explanation as to why i was talked down to, why i wasn’t being included in w More

by ?
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Fred Martin Nissan responded

Hello There- We are unable to delete reviews. DealerRater is a 3rd party website that collects reviews and allows us to respond and attempt to resolve customer issues. We have no control over what is or is not published. That being said, we cannot address your specific comments without your name to look into your visit. Please email fmcares@fmcars.com so that we can look into your visit and see what happened here. We never like to hear our customers leave dissatisfied for any reason. Thank you.

June 20, 2020

Oil change Good people. Do not ask for twenty five word minimum. If the customer is happy, stop! Didn't any one of you take salesmanship in college and didn't More

by PAULPYTAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Jun 23, 2020 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

June 19, 2020

I needed a service on my car. Tried to take out a loan I was declined. I understand all that but what makes me mad is I live in W. Akron. It takes me 25 plus minutes just to give there. Why wasn't couldn't More

by MSJAMEESHA
Recommend Dealer
No
Employees Worked With
Rich Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Fred Martin Nissan responded

Hi There- we are sorry you had a poor experience with our Service Loan application process. You are correct, we should have screened your application with some brief questions over the phone to make sure you met our minimum requirements before you made the drive. We truly apologize this did not happen. We are going to mail you a gas card as a token of our apology. If your situation should change and you meet the requirements of our Service Loan, please contact us again to revise your application. Thank you.

June 19, 2020

I had prompt and courteous service. There were no issues, everything was clearly explained and I was asked if I had any concerns or questions (I did not) and they washed my car before returning it to More

by HSUKI50
Recommend Dealer
Yes
Employees Worked With
Patrick- 5 stars!
Jun 23, 2020 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! We are happy hear you were satisfied with your experience.

June 19, 2020

Came in for an oil change. Our service guy, Nate, was very nice and did a great job of explaining everything and got us in and out in a timely manner. More

by Karen
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Jun 23, 2020 -

Fred Martin Nissan responded

Thank you Karen for the kind words for our team member and your 5-Star Review!

June 18, 2020

Oil change Paid attention to social distancing, kept appointment and was done very quickly, had a discount offer so saved on my synthetic change. Everything was More

by JEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Jun 20, 2020 -

Fred Martin Nissan responded

Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

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