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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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September 14, 2020

My experiences as usual are always good and the people are very friendly. They came up with recommendations for me to address which is greatly appreciated. More

by SCOTT.ANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Sep 17, 2020 -

Fred Martin Nissan responded

Hello, we are so happy to read such a great review about Fred Martin Nissan, Llc! If you have any further questions, please don't hesitate to reach out! Have a wonderful day!

September 14, 2020

Done quickly and efficiently. Faster than I expected. My time is valuable to me and they understand that. Great Job! I have bought my last 2 vehicles here because of the team. More

by ASEYMOUR0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Sep 17, 2020 -

Fred Martin Nissan responded

Hello, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!

September 14, 2020

Very nice dealership Everyone there is courteous I didn’t have a long wait And also I was offered coffee thank you I will be back More

by TANNDAMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Sep 17, 2020 -

Fred Martin Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

September 11, 2020

They go the extra mile for the customer. I just got a major repair done on my 2008 Xterra, which I bought at this dealership over 10 years ago, they cleaned both the outside and inside of the truck. It h More

by Erick Lamotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Paugh
September 11, 2020

The gentleman helping me was extremely nice. His name is Robert Wilson. He took the time to explain to me exactly what my car needed. More

by SSALEM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

Nate was wonderful to deal with. He was friendly, understanding, and made me feel comfortable through the whole process. The service was fast & Nate didn't make me feel pressured to do the extra work More

by KENDRAMACIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
September 10, 2020

Service provided by Nate was excellent. He was kind and provided a rental car for an hour or so because I was there for 6.5 hours and needed to get to my daughter’s event. However, I am very frustrated wit More

by WCZEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Anderson
Sep 24, 2020 -

Fred Martin Nissan responded

Hi! We are sorry to hear you had a negative experience and would love to have to chance to discuss the situation more with you. If you could please send us an email to fmcares@fmcars.com with the details of your situation and your contact details, we would be happy to assist you. Thank you.

September 10, 2020

Great customer service, the techs are professional and take great care of my car. I appreciate everything that you do. Thank you thank you much More

by RYHINES64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Sep 16, 2020 -

Fred Martin Nissan responded

Hello, thanks for your praise and kind comments about our team! We hope to be of service to you again in the future. Safe travels!

September 10, 2020

Patrick and his staff were great and kept me informed on the progress of my service and alerted me on issues needed attention. Thanks again More

by YCRAYERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Fred Martin Nissan responded

Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!

September 09, 2020

Took my car for my first routine oil change. I just bought the car three months ago and it has less than 30K miles. The work was done quickly and everyone was friendly and professional but now I have a More

by DREW_V_13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Fred Martin Nissan responded

Hi, we have forwarded your review to management to look into the situation, but are having difficulties pulling up your file. Could you please give us a call at (330) 734-3913, and ask for Denise Law. She would be happy to assist you in your situation. Thank you.

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