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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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September 18, 2020

I feel that the part in question should not have failed in the time that it did. The dealer could have split the cost of parts and labor with me. No offer was made. I will keep this in mind the next time I More

by HVEZZANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Anderson
Sep 24, 2020 -

Fred Martin Nissan responded

Hi! We are sorry to hear you had a negative experience. We have forwarded your review to management to look into the situation. Thank you.

Sep 24, 2020 -

HVEZZANI responded

Thank you for your quick response.

Sep 25, 2020 -

Fred Martin Nissan responded

Hi Harry, we have looked into your situation and it looks like unfortunately we cannot offer to split cost for parts or labor due to the issue not being a mechanical malfunction. We hope you understand and if you have any questions regarding the situation, please give us a call. Thank you.

September 18, 2020

Great service and sales. good attitudes and taking the virus seriously. Kept me very informative about were they were about my vehicle. Thanks have a great day. More

by STANLEYLEPROVICH1
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 23, 2020 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2020

This was my second time at Fred Martin. My husband recently passed away and always did the upkeep on our vehicles. The service was excellent! More

by niecythrasher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Sep 23, 2020 -

Fred Martin Nissan responded

Hello, we send you our condolences, and are glad we could provide you with an excellent experience. Please don't hesitate to reach out to us if there's anything more we can do. We are more than happy to help!

Sep 23, 2020 -

Fred Martin Nissan responded

Hello, we send you our condolences, and are glad we could provide you with an excellent experience. Please don't hesitate to reach out to us if there's anything more we can do. We are more than happy to help!

September 18, 2020

Staff was very friendly and I was happy with the cost of my repairs I will be having more of my repairs done there in the future. More

by MNUTTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Fred Martin Nissan responded

Hello, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

September 17, 2020

Awesome job thank you again for your help and getting my vehicle back in a quick and professional way I will be using your services in the future More

by STEVE_ZEPPERNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Fred Martin Nissan responded

Steve, thank you again for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

September 17, 2020

This location is always courteous and friendly. Very clean establishment. Nate was very thorough. I recommend this establishment for service and sales. Thank you much More

by RJSEILER01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Sep 23, 2020 -

Fred Martin Nissan responded

Hello, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us! Safe travels!

September 17, 2020

Your service department is very professional, and explains things clearly. Take my vehicle when I arrive and it’s done on time. Also cashiers are very pleasant, More

by DPHARKNESS52
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Sep 23, 2020 -

Fred Martin Nissan responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Have a wonderful day!

Sep 23, 2020 -

Fred Martin Nissan responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Have a wonderful day!

September 16, 2020

Nate and the service team at Fred Martin Nissan were a pleasure to deal with. Had me out of there in no time and addressed all of my concerns. More

by MOLLY.BRENKLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Murgatroyd, Denise Law, Nate Anderson
Sep 17, 2020 -

Fred Martin Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! We look forward to your next visit! Take care!

September 15, 2020

They are quick on the service and the staff are friendly. I actually had a falling accident walking back from the shopping plaza to the dealership and one of the sale members was very nice to offer bandaides More

by nancy.mcgarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Fred Martin Nissan responded

Hi Nancy! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

September 14, 2020

Went in expecting to wait at least 30-45 minutes. They had my car done in 20 washed and ready. The technician that checked me in was friendly and informative More

by grantjns62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Sep 17, 2020 -

Fred Martin Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

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