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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews

1,535 Reviews of Fred Martin Nissan - Service Center

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September 29, 2020

No problems. Everyone wore masks and were socially distant. Service was great and staff were very friendly. Very happy with my service visit and experience. More

by TARIKAUFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Fred Martin Nissan responded

Tarikaufman, we are so happy to read such a great review about Fred Martin Nissan If you have any further questions, please give us a call. We're always happy to help! !

September 29, 2020

Great, friendly, helpful staff. My appointment was timely and my service consultant was upfront with the service I needed. Cost was explained. When my car couldn't by fixed, I was provided a loaner. I was re More

by KKCOLEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Fred Martin Nissan responded

Kkcoleman, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan. Thank you so much again for your feedback! We hope you have a great day! !

September 29, 2020

The device team at Fred Martin Nissan is always amazing and makes sure that everything is done correctly and affordable. They also assure that you’re comfortable and treated well during your time there. More

by KRLDURB35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Nov 12, 2020 -

Fred Martin Nissan responded

Hi Krldurb35! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

September 29, 2020

Always pleased with all the great customer service received by all staff . Holly make it extra easy and a comfort level that is above and beyond More

by MISSY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Klotz, Nate Anderson
Nov 12, 2020 -

Fred Martin Nissan responded

Missy6, your wonderful feedback and rating mean a lot to us. We're glad to hear Holly delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 28, 2020

Thanks. Good service 25 words is a lot to have to right in this box. Should be changed. Service was great though. Thank you much More

by HARVEY.WILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Oct 06, 2020 -

Fred Martin Nissan responded

Harvey, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

September 28, 2020

I came in for an oil change & tire rotation. Very friendly service. Clean waiting area. I appreciate the free car wash. I do wish the would add the tire rotation as a free courtesy especially during More

by SKYLEEN777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Oct 06, 2020 -

Fred Martin Nissan responded

Hello, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us! Have a great day!

September 26, 2020

Pleasant experience getting an accessory installed on my new car. They gave me a car to use for the day. I received a discount on the new parts and the labor . I will return for service in the future More

by essikric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Nichols
September 25, 2020

They listened to all my concerns. They were fast and kept me informed on progress. They were able to fix everything I needed the first time and quickly. More

by Alwayskat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Fred Martin Nissan responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2020

I took car in for loud muffler and was told it would cost $2300 to fix a cracked manifold. I took car to Quality muffler and it cost $50 to fix. I wont be asking Nissan for their advice again. Seems like the More

by LROSES99
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Fred Martin Nissan responded

Hi, we are sorry to hear you had a negative experience. We have forwarded you review to management to look into the situation and it looks like our fix that we offered you was a quote to replace the parts including the repair services. The $50 repair service is a temporary patch fix. If you have any questions in regards to details about the fix, please give us a call and our team would be happy to assist you. Thank you.

September 23, 2020

Service was timely and I received courteous welcome and explanation of what services were going to be done to my vehicle.Checklist was explained afterwards. More

by WALKERAUBREY1
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Sep 29, 2020 -

Fred Martin Nissan responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

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