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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,535 Reviews
Call Service Center (330) 644-8888

1,535 Reviews of Fred Martin Nissan - Service Center

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October 26, 2020

Always a good experience when taking my vehicle in for service at Fred Martin Nissan. Patrick was very friendly and let me know of recommended service. He also let me know as soon as my vehicle was read More

by WOODROW44718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2020 -

Fred Martin Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc!

October 23, 2020

Nate was great, oh and cute.25 words is a bit much but okay. Can’t wait to come back in January to get another car. Thank you . More

by DMK92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
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Nov 10, 2020 -

Fred Martin Nissan responded

Thank you so much for your positive comments about Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2020

I felt like service didn't really care about the issues with my truck. After 4 or 5 times bringing it in for the same issue and there is still silicone on the windshield. They should have noticed the pai More

by JESSWORKMAN8
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2020 -

Fred Martin Nissan responded

Hi Jesse- we totally understand why you'd be frustrated by your warranty repair not being completed on the first visit. Your windshield repair was more difficult than expected and required repair at our Collision Center. At first, we attempted to use a 3rd party to repair it, but were able to catch their faulty repair prior to returning the truck to you. You were in a complimentary rental, but unable to let us keep your vehicle an extra day or two to complete the repair properly, so it did take longer than it needed to for the repair to be completed to our satisfaction and to yours. We feel we did our best to accommodate you during this warranty repair, as we drove the rental vehicle to your house on two occasions so that you were not further inconvenienced. If you feel that is still not in acceptable condition, please contact your Service Advisor for next steps. Thank you.

October 23, 2020

Very please with the work that Dave and his team did . We bought a truck for our son and brought it to nissan to have it serviced More

by MELISSALONG719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave reeves
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Nov 10, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2020

They were friendly, kept me informed. Gave me a loner even though I was from out of town. Delivered on time. Location was convenient. Gave me options on pickup More

by Cjt0525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
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Oct 29, 2020 -

Fred Martin Nissan responded

We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

October 22, 2020

I think my car didn’t get 5 star service they tried to charge me just to look at my car and I have a bumper to bumper warranty More

by BAHJAAUSTIN64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
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Oct 29, 2020 -

Fred Martin Nissan responded

Hello, we are disappointed to hear that your recent experience was anything less than great. If you'd like to discuss any of your concerns with us further, please do not hesitate to give us a call or stop by. Your satisfaction is of the utmost importance to us, and we're always happy to help. Take care!

October 22, 2020

Super friendly service department and cashier! The service employee let me know what my car needed during my oil change. He was very informative but not pushy!! Thanks Fred martin!! More

by JPLEONINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Report | Print
Oct 29, 2020 -

Fred Martin Nissan responded

Hello, we appreciate the praise for our service team! We're always happy to help if you ever need anything else. Take care!

October 21, 2020

Always a great friendly experience! From start to finish I never feel like my time is being wasted. Dealership is pleasant and clean and always a hello from my precious salesman. More

by HEATHERKELLEY845
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2020 -

Fred Martin Nissan responded

Hi Heather, we're glad to hear that you have such great experiences with us! If there is anything else we can do for you, please don't hesitate to reach out to us. We look forward to seeing you again at your next visit!

October 20, 2020

Quick and friendly service, opened up the door and let me drive right in and never had to step outside. I will be back for all my needs More

by AGRAFFICEJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2020 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 19, 2020

I have several luxury brands of cars and the service experience is the same with Fred Martin Nissan. Best they are great! Super nice to deal with. More

by CWERT99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2020 -

Fred Martin Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! If you have any further questions, please don't hesitate to reach out!

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