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Fred Haas Toyota Country

Houston, TX

3.2
533 Reviews

22435 TX-249

Houston, TX

77070

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Showing 533 reviews

May 14, 2012

The price of the vehicle was fair...that's ok The The price of the vehicle was fair...that's ok The salesman was very supportive and was very Knowledgeable. so far I'm very happy with the quali More

by Carlos D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shapiro
May 22, 2012 -

Fred Haas Toyota Country responded

Carlos, Glad you found what you wanted at Fred Haas. Our sales team strives for the best in customer service. We hope you enjoy your vehicle and stop back in for service any time.

May 02, 2012

I was pleased with the attentiveness to my situation and the 2010 Nissan Altima that I drove off with. My only displeasing moment was that I did not receive the $1000 discount that was told to me by E. More

by cheftreya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldridge Moses and Lawrence White
May 28, 2012 -

Fred Haas Toyota Country responded

Cheftreya, Thanks for the great review. I am sorry that you did not recieve the discount for your purchase. What can we do to fix this problem? Glad to know you will tell your friends about Fred Haas and hope you come back for any service needed.

May 28, 2012 -

cheftreya responded

Thank you for responding... There are several things that could be done to fix it.... Oil Changes, Gas Cards, Visa or Mastercard Gift Card something to at least give me half if not all of the 1000 discount promised.

April 25, 2012

The staff was friendly and was willing to do what ever it took to help me out of the situation i was in. Made me feel like family and makes me want to return for my next vehicle to come and get it there. More

by mkarce08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonatan Benavides
May 22, 2012 -

Fred Haas Toyota Country responded

Mkarce08, Glad to know you had a great experience. At Fred Haas we want to help you find the car that YOU want. Hope you are still enjoying your car.

April 23, 2012

appreciated no-hassle purchase, friendly environment and great sales folks. Took a little long waiting for the financial representative, (over 40 min from sale to finance) but appreciated the other aspects More

by Glenn1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Skarzenski, Donald Skarzenski
May 22, 2012 -

Fred Haas Toyota Country responded

Glenn1004, Thanks for the great review. Sorry to hear it took longer then usual to get through finance this is not the norm. We are glad to know that our sales staff has met the level of customer service that you deserve. Come back any time for service or car care!

March 21, 2012

Customer service was great when I asked for an on-line quote from Keith but he never got back to me when I asked specific questions. I don't think he cared to get my business, only other e-mails I receiv More

by JJC2012
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Schneider / Tim Garner
May 22, 2012 -

Fred Haas Toyota Country responded

JJC2012, I am sorry to hear you had a bad experience with Fred Haas. This is not in the norm for us. Our goal is for exceptional customer service. I hope that in the future you would consider giving us another try. If there is anything we can do to change your mind let me know. jackie_blanchard@fredhaastoyotacountry.com

February 28, 2012

Overall impression is that you are always dealing with professional and knowledgeable persons. Scott Lyche provided an outstanding and excellent service, way beyond his expected sales duties. The best adv More

by nerome50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lyche, Scott Lyche
Feb 28, 2012 -

Fred Haas Toyota Country responded

Thank you very much for your review. We are thrilled that you had a positive experience with Scott Lyche!

May 22, 2012 -

Fred Haas Toyota Country responded

Nerome50, Glad to hear your car buying experience was better than planned! At Fred Haas customers come first. We strive to find the perfect car YOU want. Come back any time. We are glad to help you.

February 13, 2012

Great Service and Very Friendly sales people. The facilities are exceptional and there every need is addressed. Scott was very knowledgeable about the products and was a great help. More

by dxjohnb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lyche, Scott Lyche
May 22, 2012 -

Fred Haas Toyota Country responded

Dxjohnb, Thanks for noticing our facilities. Besides our goal to provide the best customer service, we also pride ourselves in our waiting rooms complimentary services. Glad to hear you were pleased with your experience.

December 21, 2011

The guys at Fred Hass Toyota Country make buying a new car a pleasure. Friendly staff, and excellent customer service. This is my second vehicle purchased from Fred Hass, and both experiences have been eq More

by pjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Skarzenski and James Luffman, Donald Skarzenski
May 22, 2012 -

Fred Haas Toyota Country responded

Pjs, Thanks for the great review! We are glad to hear you had a great car buying experience for a 2nd time. Your loyalty to Fred Haas is greatly appreciated and we hope you come back any time.

December 15, 2011

As a long time Lexus owner, it is hard to rate any car dealer as "great" when you have been spoiled. However, not only was the car buying experience extremely pleasant, but ever aspect of dealing with Fr More

by ebrown1035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kwan and Patti Cone, Patty Cone, Paul Kwan
May 22, 2012 -

Fred Haas Toyota Country responded

Ebrown1035, Great to hear your experience was at the level you deserve. Our goal is to have the highest level of customer service. Thanks for taking the time to give us a review. Your comments help us to better serve future customers.

December 05, 2011

I purchased a Highlander in Nov 2011 from this dealer and they exceeded my expectations in every aspect - the sales manager doesn't know what he is selling, post inaccurate vehicle descriptions on the intern More

by gn_suresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel and Clint
May 22, 2012 -

Fred Haas Toyota Country responded

Gn_suresh, I am sorry to hear you had a bad experience. This is not how we want to be remembered. Our goal is to provide the highest level of customer service. If there is anything we can do to change your mind or make things right just let me know. jackie_blanchard@fredhaastoyotacountry.com

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