Fred Haas Toyota Country

HORRIBLE CUSTOMER SERVICE! My husband and I purchased a brand new 2014 Corolla S on 3/23/2014 from Fred Haas Toyota on 249. We gave a down payment of 10k and financed the rest t My husband and I purchased a brand new 2014 Corolla S on 3/23/2014 from Fred Haas Toyota on 249. We gave a down payment of 10k and financed the rest through the dealer. Not only were we given the run around throughout the buying process (we left the dealership several times only to be called back with a better price each time.) My husband and I went out to dinner on Friday, April 4th and noticed something sticking out from the INSIDE of our back passenger side tire...upon further investingation there was a razor blade protruding from the INSIDE of the tire...and you could clearly see that this was not something that we ran over. We changed our tire out and put the spare on and made the decision to take the car and the tire back to the dealership first thing the next morning (4/5/2014)...we got up early and headed down there at 7AM to get our tired swapped out (or so we thought). We spoke with a service writer and he elected to grab the service manager...i've regretfully forgotten his first name, but I know that the Service Manager's last name is Doest. Mr. Doest would not even take a look at our tire, he refused to even walk outside to inspect the tire that we had in our trunk. His only response was "you didn't buy tire coverage I can't help you" I proceded to tell him that we were never offered tired coverage from our sales person or the individual in the finance office. We were not told about the service or we would have surely purchased it with our brand new vehicle as money and down payment was not an issue for us. I asked the service manager why we were not offered the tire protection and he told me that I needed to take that up with my sales person. My whole thing is; customer service, I gave you guys $10,000 less than a month ago and I walk in less than two weeks after the purchase and was treated like garbage. Mr. Doest was rude and unprofessional and could not produce answers to the questions we had. There was clearly a faulty tire put on our vehicle and Mr. Doest would not take the time out of his Saturday morning to walk out on to the service drive to LOOK at our tire. This tire should have been replaced by the dealership FOR FREE and without question. consequently, we had to go to firestone and spend almost $200.00 to replace ONE tire on a car that is not even two weeks old. I have spent the last five years working in a Harley-Davidson dealer service department and I have never treated anyone as poorly as we were treated this past Saturday. I have always treated all of my customers with the upmost respect, and I am always willing to go the extra mile to make them happy. If a customer has a question, and I do not know the answer, I find someone who can help. Mr. Doest was not at all concerned about keeping a new customer happy nor was he interested in finding answers for us. I also asked to speak to the general manager and Mr. Doest told me that "the GM doesn't come out of his office for service issues" This is absolutely unacceptable behavior...the ONLY reason we will return to the dealership is for routine maintenance. The only reason Fred Haas is getting one star is because i can't give them a negative 5! UPDATE 4/8/2014: i recieved a voice mail from the "customer relations" manager Donna Vau only for her to blame me and my husband. her reasoning behind us not being offered the tire coverage was because we financed the vehicle and the warranty is not something you can finance. WE DID NOT FINANCE THE VEHICLE BECAUSE WE HAD TO. WE FINANCED TO HELP OUR CREDIT SCORE. we could have paid cash for the entire thing. money was not an issue and we would have paid out of pocket for it. She also said that the tire was my fault and that they couldn't help me and then offered to sell me tire coverage. How would they know if it was OUR fault, if the service manager would not even come outside to look at it?! I have never experienced such incompetence in my life. If we are forced to contact Toyota directly, that's what we will have to do! More

I have taken my vehicles to this Dealership for several years and have been very please with my Service Tech. She makes sure everything about my services are done correctly and in a timely manner. I woul years and have been very please with my Service Tech. She makes sure everything about my services are done correctly and in a timely manner. I would recommend them to friends and family. More

Excellent service! I was running late to my service appointment and Daniel went ahead and helped me without a problem. I did not have to wait long and the waiting area is very comfortable. appointment and Daniel went ahead and helped me without a problem. I did not have to wait long and the waiting area is very comfortable. More

Well as a first time buyer not knowing what to do or what to even look at this dealership was so amazing they were so patience with me and very friendly to even look at this dealership was so amazing they were so patience with me and very friendly More

A family member recommended that I speak with Donald when I expressed an interest in purchasing a new truck. I can honestly say I was not steered wrong. Donald is personable, knowledgeable and professional. I expressed an interest in purchasing a new truck. I can honestly say I was not steered wrong. Donald is personable, knowledgeable and professional. I was very impressed and have already referred someone! The Tundra I purchased has all the bells and whistles I've always wanted. I'm truly happy with this vehicle and really appreciate the seamless process of acquiring it. More

I was very pleased with how my purchase was handled. Eric did a great job in helping me with all my questions regarding the 4Runner. We had corresponded by email prior to my visit to the dealership so Eric did a great job in helping me with all my questions regarding the 4Runner. We had corresponded by email prior to my visit to the dealership so by the time I got there, I was ready to buy. Eric was also very good in not trying to push other options that I was not interested in. I really appreciated that. I like that he knew what I wanted and focused just on that. Other dealers like to push unnecessary options to make more money, but not Fred Haas. I highly recommend buying your next car from them. More

Great experience with dealership. Bought my two cars from here, and have enjoyed the customer focus. Dealt with Don and Octavio on my purchases. The service department have also been great. here, and have enjoyed the customer focus. Dealt with Don and Octavio on my purchases. The service department have also been great. More

Second purchase from Scott Lyche and Mike West...good job by them. Patty Cone was also very helpful by showing me that I could make a better deal on 2014 RAV4 instead of purchasing my lease return and who d by them. Patty Cone was also very helpful by showing me that I could make a better deal on 2014 RAV4 instead of purchasing my lease return and who doesn't want a new car. No pressure. Nice experience once again. Nice to know that car dealers can act decently and still make sales. I would recommend you highly to anyone interested in a new vehicle. More

Great customer service. I have 3 cars serviced here for over 8 years and have had nothing but great things to say about this dealership!! With over 463,000 miles on all three cars have never had a service over 8 years and have had nothing but great things to say about this dealership!! With over 463,000 miles on all three cars have never had a service breakdown. If you are looking for a wonderful dealership to buy and have your car services for the life of the car this is your place!! More

Linda Harrell, worked with me via text messages, e-mails and cell phone conversations to locate and have delivered to the dealership the truck I wanted in 4 days from 2/11/2014 to 2/15/2014 Linda went the e and cell phone conversations to locate and have delivered to the dealership the truck I wanted in 4 days from 2/11/2014 to 2/15/2014 Linda went the extra mile, (if you will) for complete customer satisfaction of the of Toyota's 4x4 Limited Crewcab Tundra 2014 truck that I purchased from Fred Haas Toyota Country in Tomball Tx. Just a note that I went to Gulf Coast Toyota and Ron Carter in Alvin to discuss a truck purchase and no one in sales approached me during the 30 minutes that I spent at each lot looking at the trucks that were available. With that being said, sales personnel must have been awful busy during that time frame. Mike West in finance, was a pleasure to work with, although I had a preapproved auto loan and 1.9% financing is very inviting to the Toyota Corporation! Linda Harrell and Keith Schneider, made arrangements for me to leave my personal vehicle at the dealership locked behind the gate, until I drove back Sunday to pick it up as Keith met there on his off day. Once again Linda was a real sweetheart on Valentines day to try to close the deal but the truck I pruchsed was delivered after closing that day at the dealership. I had a good time last Saturday purchasing a vehicle when normally some people have a very stressful times in doing so. I will recommend Fred Haas to anyone for complete customer satisfaction and I'm thinking about keeping in touch for future vehicle purchases. Best regards, Don Lancello More